Taming Our AI Overlords: Three Rules to Govern AI’s Use in Talent Decisions
When Isaac Asimov wrote his three laws of robotics in the 1940s, he was writing science fiction. But the problems he was trying to solve — how do you govern a powerful, non-human intelligence so it serves people rather than harms them — turned out to be more foresight than fiction. Most of us know […]
Can Artificial Intelligence Replace Human Resources — Or Make Human Potential Unstoppable?
In the race between automation and empathy, the future of HR will not be decided by machines—but by how wisely we use them. The Day the Resume Disappeared At precisely 8:47 a.m., the system made its decisions. Thousands of applications—parsed, ranked, filtered. By the time Daniel, a senior recruiter in London, poured his first coffee, […]
The Future of HR Systems: Fewer Platforms, Better Experiences
One of the biggest lessons I learned working in HR technology was that employees rarely reject software because they dislike the product itself. More often, they reject the extra work that comes with it, work that never shows up in any implementation budget. In a prior Fortune 500 environment, I helped lead the rollout of […]
What HR Gets Wrong About AI Human Collaboration at Work
According to McKinsey, 88 percent of organizations now use AI in at least one business function. But employee engagement remains stubbornly low globally, with Gallup reporting that only 21 percent of workers feel engaged at work. It’s clear that progress on AI deployment and progress on employee experience are not moving together. The gap is […]
The Death of People & Culture: Reclaiming HR in the Age of AI
When most people think of HR, they picture hiring, firing, policy enforcement, and a department tasked with making work feel better, while the rest of the organisation is under pressure to make it work better. Over the past decade, Human Resources underwent a widespread rebrand. It became People & Culture (P&C). The banner expanded to […]
Why Engagement Surveys Remain Strategic in an AI-Driven World
Artificial intelligence is transforming how organizations collect, interpret, and act on workforce data. Predictive attrition models, sentiment dashboards, and text analytics promise clarity at scale. Yet across my experiences in India, Asia-Pacific, and global markets, one insight has remained unwavering: human-centered listening is irreplaceable. Algorithms can signal trends, but they cannot capture context, intention, or […]
When AI Moves Faster Than HR: The Skills Gap No One Is Accounting For
The adoption of AI has been revolutionary, not in terms of the technology’s capabilities, but in the sheer pace at which it has been rolled out. Around 78% of companies report using AI globally in 2025, up from 55% in 2023. Enterprises have now moved beyond tentative pilots and have woven AI directly into automation, […]
The Recruiter’s & Hiring Manager’s AI Playbook: What to Embrace, Avoid, and Rethink
Sponsored by Checkr. AI continues to make a seismic splash across all areas of HR, and the transformation tsunami has now officially engulfed the world of recruitment and hiring. HR, talent acquisition, and hiring leaders are in the position to take a hard look at what this new wave means – both for our industry […]
HR’s AI-Enabled Future: My Takeaways from Success Connect at SAP Connect 2025
I had the pleasure of attending the virtual HCM track during the first-ever SAP Connect on October 9, where I took time to reflect on the remarkable speed at which AI is upending our world. This wasn’t my first – or my last – event hosted by SAP, and I must say, they always do it up special. I’ve been working with HR technology providers for more than 15 years, from startups to global market leaders, and SAP certainly has their fingers on the pulse of global organizational change. I reveled in the invitation to watch them artfully connect the dots.
The Perilous Idea of Merging CHRO and CTO Roles
As someone who has spent years navigating the intersections of HR, technology, and the future of work, while interesting and worth a read, I disagree with the recent HBR article promoting the idea of merging the CHRO and CTO roles. While I absolutely agree that closer collaboration between these functions is critical, consolidating them into a single role is not what organizations need right now.
HR, Robots, and Talent in the Workplace: 6 Signs of the Times
November being the penultimate month of the year, there’s a lot to reflect on around HR, talent and the workplace. One caveat to get out of the way: I’m not addressing the implications of the election here. I think we all need time to process, no matter where we fall on the political spectrum. Here’s […]
To Handle Today’s Workplace, HR Goes Agile
Does culture eat strategy for breakfast? Maybe if it’s agile. When it comes to organizations, there’s a perpetual dance between stability and agility. No question, orgs need a solid foundation on which to build a solid culture of aligned values, shared behaviors, and a strong identity. But too stable, and it’s hard to adjust and […]
What’s Top of Mind in HR: End of Summer Roundup
Turning the corner to fall, there’s so much HR news to dive into. These four reads caught my attention. They’re all compelling takes on today’s topics — from GenAI to hybrid work to professional development to fixing toxic work cultures. Take a look: GenAI Employees are ahead of their employers when it comes to harnessing […]
Planning to Succeed: How to Develop a Strong Succession Pipeline in an Era of Disruption
Sponsored by ExecOnline In today’s fast-paced business landscape, companies are contending with frequent organizational shakeups brought on by ever-changing economic conditions, market shifts, and the growing impact of new technologies. This leaves organizations particularly vulnerable to turnover — and when leaders leave, they take with them not just their expertise but also their institutional knowledge. […]
Employee Onboarding Excellence: How to Succeed From Day One
Sponsored by Firstup. We’ve all encountered employee onboarding nightmares. Perhaps your manager forgot your start date. Or maybe the tools and technology assigned to you didn’t work. If we were to poll a random group of people, the list of onboarding horror stories would be endless. Want a reality check? Try a quick Google search — […]
Organizational Health: Understanding Its Influence and Structure
In the modern business world, success isn’t just about profitability. It’s also about sustainability. And at the heart of every sustainable business lies organizational health. What is that? Think of it as a holistic approach to fostering a thriving workplace culture where employees feel valued, engaged, and empowered to excel. In this comprehensive guide, we’ll […]
The Future of Recognition: Where Do Employers Go From Here?
What an exhilarating experience! I just wrapped up a panel discussion at the Achievers Recognition Next 2024 one-day deep-dive forum in Toronto. Immersive events can be exhausting, but not today. My mind is still spinning from all the energy in the room. Between the topic (The Future of Recognition), the roster of smart panelists, and […]
How HR Can Help Employees Who Live in Maternity Care Deserts
The U.S. maternal health crisis is getting worse, with far too many women struggling to find necessary maternity care. This problem is most severe in “maternity care deserts” — areas without hospitals, birth centers, or obstetricians. Recent research by the March of Dimes found that these deserts are expanding, with millions of women actively struggling […]
Which Pandemic-Era People Strategies Are Worth Preserving?
Organizations are always changing. This has been especially important since the pandemic arrived in 2020. At first, HR and business leaders were flying blind, reacting instinctively to all the upheaval and uncertainty. Then through trial and error, many improved their people-related processes and policies. And some built much more resilient, responsive, remote-friendly work cultures. So, […]
Pre-Employment Screening: Why Vendor Consolidation is Key
In today’s cutthroat talent market, employers are trying to find and hire the best candidates as quickly as possible. At the same time, thousands of top performers are vying for the most promising opportunities. With these dynamics, a slow or cumbersome hiring process can be a fatal flaw. That’s why efficient and thorough pre-employment screening […]
Employee Recognition: HR Best Practices in the Age of AI
Employee recognition is a must for any organization. But if you’re looking for a one-and-done kind of formula, you’ll probably want to think again. That’s because the best results come from a holistic approach that embeds recognition deeply into the fiber of your organization’s culture and work rhythms. Combine the best tools with the best […]
How Personalized Journeys Elevate The Employee Experience
Sponsored by Firstup For years, Gallup has tracked global employee engagement. Although the trend line has improved somewhat over the past decade, still only 23% of full-time workers are engaged in their jobs. In other words, fewer than 1 in 4 people feel a real zest for their daily responsibilities. But it doesn’t have to be […]
Maximizing The Value of Your Contingent Workforce
The modern workplace has changed dramatically — along with the composition of today’s workforce. An increasing number of companies now rely on a mix of internal and external contributors to achieve business goals. In today’s ever-changing business environment, it’s necessary to increase flexibility by supplementing employees with temporary, project-focused talent. This contingent workforce often brings […]
Frontline Employees Need Better Worktech. Is This The Answer?
Most of us assume that modern organizations are thriving, with digital technology connecting everyone and driving new levels of workforce productivity. It’s easy to believe, given all the headlines about innovative apps, AI tools and automation. But here’s the stark reality — most workers don’t even sit behind a desk. In fact, frontline employees represent […]
AI Adoption Isn’t Easy. Here’s How Smart Employers Make It Work
Among the many trends that are rapidly redefining work, perhaps the most consequential for HR is the arrival of artificial intelligence (AI). But this points to a related issue: How can organizations help employees successfully transition to an AI-infused work environment? Although AI has tremendous potential for improving all kinds of work processes and functions, […]