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4 Ways HR Can Help Accelerate Digital Transformations

Companies worldwide are launching rapid digital transformation strategies. Their goal: To keep pace with the increase in customer demand for seamless delivery of products, services, and experiences. So in many circles, the question becomes: How can HR help accelerate digital transformations?

To meet these lofty goals and expectations, departments within these organizations need the right technology and the right people. Otherwise, they might miss the opportunity to discover new ways of doing business and innovating through increased digitization. This means human resource departments have a significant role to play in digital transformation.

HR leaders must work alongside IT leaders to accelerate digital transformations and coalesce around priorities. For leaders to succeed in digital transformation, they must be on the same page while removing the barriers of a top-down, hierarchical approach. Leaders must work together to best reallocate resources and spread work and management of work across teams.

Plenty of well-intentioned companies nail the details of digital transformation. Details such as knowing what makes a good user story, understanding the difference between product and project, and finding opportunities to automate deployments whenever possible. The challenges arise with people, culture, and scale. That’s where HR can play an important role.

As many leaders have already learned, digital transformation affects everyone in an organization. Because they are so focused on the daunting task in front of them, this can be difficult for transformational leaders to think about. Proactively communicating with existing teams about how digital transformations will positively affect them and why it’s best for the organization, though, helps everyone.

Because in the end, digital transformation is as much a cultural transformation as it is a business and technology transformation.

Look No Further

The ongoing pandemic hasn’t slowed digital transformation. Despite layoffs and deep budget cuts at countless companies, a large majority (70 percent) of CIOs say their budgets and staffing numbers underwent reductions of less than 10 percent in the aftermath of COVID-19. The top priority of budgets in 2021? Digital transformation, of course. In fact, 77.3 percent of CIOs ranked this endeavor as the most pressing concern this year (ahead of cybersecurity).

So why should HR departments step in as a source for solutions to these problems? Well, the momentum from IT departments toward digital transformation is significant for HR. The reason is simple: Technology alone cannot make for a successful digital transformation. It’s a total team effort in which HR has a big role to play.

Yes, IT can take care of the technology side of the digital transformation equation. However, HR has a shared responsibility. Attracting, retaining, and reskilling the human actors who understand how to both derive value from technology and innovate new ways of doing business digitally is another piece of the puzzle. Without the right talent, even the biggest transformation budget won’t succeed. Teams need the right human resources in place.

Easier for Everyone

Here are a few tips for HR leaders who aspire to work in tandem with IT to accelerate digital transformation to achieve the ultimate goal of building products that customers want to buy and increase revenue.

1. Talk it out

Communicate with IT openly about the culture change and plan to distribute the emotional load. And start those conversations early. Hold discussions about how the culture might change and how some employees might not love the process of digital transformation. HR, technology, and product teams can also share the responsibilities to make sure digital talent and older business lines work well together.

2. Embrace change

Gain a solid understanding from IT on how roles will change as a result of accelerating digital transformation. As the stewards of human abilities within an organization, HR needs to know what qualities to look for in the next generation of talent. This talent pool will have new skills every year or so, making skills secondary to learning ability and work ethic. As an HR leader, you can help find the next generation of digital talent. Start by changing job descriptions to reflect digital values, such as adaptive learning and grit, rather than hard credentials.

3. Promote retention

In many organizations, HR controls (or has a lot of say in) promotion decisions. Digital transformations are a serious uphill battle for product and technology leaders everywhere. And one of the biggest momentum killers is top digital talent leaving an organization. This is especially disheartening when they leave because they feel transformational work is not rewarded or appreciated by the culture. Work with technology and product teams to rework incentives. Ensure the company rewards digital talent. And keep your focus on retaining the talent required to ensure enough forward progress.

4. Prioritize education

Develop new training programs with IT that promote collaboration, prototyping, and decision-making alongside technical skills. You can also help by preparing digital talent in cross-functional environments. As you do, know that maximizing teamwork will likely achieve better results than maximizing individual performance. Companies can expect to see more success in their digital transformations by training UI/UX designers, product owners, scrum masters, and engineers together. That way, students can practice the handoffs and negotiation skills required in a digital world.

It bears repeating: Accelerating digital transformation requires a cultural shift just as much as it does a technology or business shift. When IT and HR work together, they can create a more stable environment that makes digital transformation easier for everyone.

4 Reasons Your Best IT Pros Are Leaving

It happened again. One of your best IT employees found another job and is taking it—leaving you with a big talent gap to fill. Information technology skills are in high demand, and your IT team is on the lookout for new and better opportunities.

You’re not alone. According to a survey conducted by my company, HealthITJobs.com, 74.8 percent of health information technology professionals said they were planning to look for another job within the next year.

Are your IT superstars leaving because their skills are in demand, or because they’re unhappy? Here are four compelling reasons your best IT team members are heading for the door:

1. There’s no leadership

Your IT team needs a strong leader who will motivate them, solve problems, and keep them happy at work. Ask yourself: is your team getting what they need from their manager or supervisor?

Leadership is a major problem in the workforce. The Global Workforce Leadership survey conducted by Workplace Trends in February and March found that almost half of the companies surveyed said that leadership is the most difficult skill to find in employees. Among the 1,000 employees surveyed, just 36 percent felt leadership was a strong point in their workplace.

The leadership crisis extends to the tech industry, as well. In the HealthITJobs.com survey, 51.3 percent of respondents rated their supervisor’s ability to lead and engage at a five or below on a scale of one to 10.

Evaluate your current leaders and train new ones early to keep your IT all-stars around. When looking at leadership, focus on communication.

In a survey published by 15Five in March of 2015, 81 percent of employees surveyed said they would rather join a company that values open communication than other popular perks like free food and gym memberships. Another survey, conducted by SHRM and Globoforce in 2013, found that 94 percent of organizations surveyed believe positive feedback improves employee performance.

2. They’re burned out

Workplace stress is a major problem, and IT professionals are feeling the pain. In the job satisfaction survey, 52.2 percent of health IT employees surveyed said that, on a scale from one to 10, they feel chronic stress levels at a six or above on an average workday.

Employees know the negative effects of stress and may want to leave when they feel too pressured. Information technology professionals who feel overworked will burn out and disengage from their work. When that happens, they’re bound to look for the next best, less stressful opportunity.

Instead of burning your IT team out, help them succeed in a less stressful environment. Regularly check in with the team to see if there are any resources they need or if there are ways you can help lighten their workload. Encourage your team to take breaks, mental health days, and time off — especially after busy and stressful periods.

3. They’re not growing

Technology evolves on a daily basis, and IT professionals who don’t keep up lose their relevance. IT professionals want to keep learning and growing their skills to advance their careers. However, the HealthITJobs.com survey revealed that 64 percent of health IT professionals rated professional development opportunities provided by their organizations at a five or below.

If you’re not helping your IT team grow, they will look for new jobs to advance their skills. You can offer your team more development opportunities by allowing them to learn from senior employees, try out different roles, attend conferences and industry events, or offer other training options.

4. They hate their schedules

If your IT team comes into the office from 9 to 5 every day, they’re probably unhappy. In HealthITJobs job satisfaction survey, 40.9 percent of respondents said the option to work from home was the most important perk a health IT employer could offer, followed by flexible work hours.

The nature of IT and the resources available to employers and employees makes flexible working options feasible. Allowing your IT team to choose when and where they work will make them less inclined to leave. Give employees the option to work from home when possible or set their start and stop times, as long as their work gets done.

Although opportunities abound for IT professionals, understanding their wants and needs can help to keep talented professionals around.

What do you think? How do you keep tech employees happy?

Photo Credit: zabir0806 via Compfight cc

Tech Disruption: Too Much Of A Good Thing? #TChat Preview

(Editor’s Note: Are you looking for a full review of week’s events, including resource links? See the #TChat Recap “Quantum Change: Embracing Innovation.”)

Innovation at the speed of business.

That sounds like a tagline for countless high-tech vendors, doesn’t it?

Once upon a time, it was a strategic call-to-action for organizations seeking competitive advantage in the digital age. But what does this catchphrase imply today, for a global workplace that’s more turbo-charged than ever?

Ready Or Not — Here Comes More Change

For better or worse, disruption has become part of our lives. Technology is advancing at a feverish pace, and a new wave of digitally-savvy workers is entering the workforce in droves. Yet at the same time, employee engagement seems to remain stuck almost in neutral. This apparent disconnect raises nagging questions about how effectively innovation really drives individual and business performance.

We Have Seen the Future, And It Is Us

Most of us agree that tools, alone, have little value. It’s what we do with them that matters. So, in a world where technology is continually disrupting our organizational workflows, what lies ahead, and how can we prepare more effectively? As the rate of innovation accelerates, can adoption actually keep pace? How can we stay ahead of the learning curve? Why does it matter? And what are the human consequences — good, bad, and indifferent?

These are big questions with serious business implications. That’s why we’ve asked a workplace innovation expert to be our guest at #TChat forums this week. Jim Lundy, founder and CEO of Aragon Research has been at the forefront of enterprise collaboration and learning technology for almost 30 years — both in product marketing and sales executive roles at vendors like Saba Software and Xerox — and as an industry analyst at Gartner and now Aragon.

#TChat Events: Fusing Technology Disruption And Adoption

This week’s conversation promises to offer a fascinating peek at what’s ahead — and why that matters for all of us in the world of work. So join us as our “Summer Restart” series looks at why and how technology disruption and adoption are essential companions in business transformation. Bring your questions, concerns and ideas, and let’s talk!

#TChat Radio — Wed, Aug 14 at 6:30pmET / 3:30pmPT

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Tune-in to the #TChat Radio show

Jim Lundy joins our hosts, Meghan M. Biro and Kevin W. Grossman to talk about the most disruptive technologies on the horizon, and their potential impact on organizations. Listen live and dial-in with your questions and feedback!

#TChat Twitter — Wed, Aug 14 at 7pmET / 4pmPT

Immediately following the radio show, Jim follows us to the #TChat Twitter stream, as we open the discussion to the entire TalentCulture community. Anyone with a Twitter account is invited to participate, as we explore these questions:

Q1: What are the top disruptive HR technologies today and why?
Q2: How can the enterprise leverage innovation for positive workplace outcomes?
Q3: Why disruption? Can’t we just improve the process/tech status quo?
Q4: What can leaders do to encourage employee engagement via disruption?
Q5: Has innovation flattened today’s world of work for the better?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our new LinkedIn Discussion Group. So please join us share your questions, ideas and opinions.

We’ll see you on the stream!

Image Credit: CBS Television