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Let’s Make Internal Communications Exciting Again

The conversation went something like this:

Me: “Hi Sean! I’m writing a blog post for TalentCulture.com about the benefits of creating employee-focused communications that are compelling, persuasive, and fun — the opposite of those tedious internal memos nobody reads. Do you have any colorful, exciting examples of employee communications I can share with my readers?”

Sean: “Um … nope. Now that you mention it, we’re all about those tedious memos. In fact, the only time our internal communications are exciting is when our CEO publicly calls out a department and blames them for missed sales targets.”

Me: “Wow. Thanks for letting me know. Happy to send you a link to the blog when it’s published.”

I wish this interaction had been the exception to the rule, but alas, it was not. When I called a colleague in the higher education sector, her response was similarly unenthusiastic.

“Yeah, we don’t really do stuff like that here,” she said. “We send out lots of nice mailers for the students, but the faculty and administration? They just get whatever new policies we need them to follow.”

Too often, businesses both large and small fall into the easy and comfortable trap of treating their employees like a captive audience. Because the recipients of their internal messages are on the payroll, they assume their personnel are motivated to read, absorb, and act upon every ponderous Intranet update and boring e-mail that comes their way. The reality isn’t that simple.

“Employees are as important as any audience, if not the most important,” said Janet Miller of New Jersey-based Cox Stationers and Printers, which frequently sponsors employee contests and boasts a rooftop beehive at which it holds an annual company-wide honey harvest. “Finding new ways to keep employees interested and engaged is a constant challenge, but a rewarding one.”

An effective internal communications program can do more than keep employees engaged — it can also help them avoid a broken neck.

Sweetser, a behavioral-health nonprofit in Maine, was concerned about increased employee slip-and-fall incidents in icy conditions. They dutifully issued educational materials warning of the dangers of slippery sidewalks, and advising workers to use appropriate footwear … but the accidents continued.

The following winter, Sweetser went on the offensive. Their research revealed that a special type of walk — nicknamed the “Penguin Shuffle” — had been proven to reduce falls on icy surfaces. It involved taking short, shuffling steps with the arms held out, similar to the signature waddle of the South Pole’s most ubiquitous bird.

Penguin Shuffle

Sweetser, a Maine-based nonprofit, reduced employee slip-and-fall incidents 80 percent with clever employee-focused messages like this one.

Sweetser’s Penguin Shuffle campaign was disseminated to more than 735 employees at facilities throughout the state. It included the distribution of a humorous educational video
developed by Alberta Health Services of Canada, and posters at employee entrances reminding staff members to shuffle like a penguin when crossing icy paths.

“We even put decals shaped like penguin feet on the floors during winter weather,” said Stephanie Hanner, Sweetser’s Communications Manager. “Our colleagues found it cute and entertaining, but more importantly, the message resonated.”

Stephanie’s creativity paid off. “Since introducing the Penguin Shuffle, we’ve seen an 80 percent decrease in slips and falls,” said Jon Mistos, Senior Director of Facilities at Sweetser, who chairs the organization’s Health and Safety Committee.

Internal communications don’t have to be lackluster. Rather than regarding your workforce as a captive audience, afford them the same attention you would give your most valued customer. Be clever and creative. Use appealing colors and bold visuals in your internal e-mails. Plan your Town Hall meetings around interactive exercises and icebreakers. Conduct surveys to gauge employee satisfaction — and when the feedback rolls in, be prepared to take action.

And for heaven’s sake, don’t be like Sean’s CEO. Is it any wonder his team’s performance isn’t up to par?

A Lifetime of Social Learning Culture: #TChat Preview

At TalentCulture World of Work we love all things culture and all things social, talent, leadership and learning. Imagine my excitement when the notion popped up to combine all three ideas: social, learning, and culture. The trifecta. Talent. Culture. Social Learning. Very cool. It’s nirvana for the geeky side of me.

I’ve been digging in on the #TChat social channel lately about social media – how it’s changing businesses and changing people’s relationships to jobs, family, and friends. It’s also changing the relationship between leaders and employees.

It’s no longer sufficient for leaders to tell employees what to do – now they need to provide context, both business and social. The trick is learning how to infuse social into your culture, and into how you train and teach employees – not just to perform jobs or tasks, but how to think in a way that benefits themselves, clients and the business.

Fast-forward to this week’s #TChat topic: how to build learning cultures for the workplace and social community, relying on social tools and concepts.  This week’s questions should stir healthy debate:

Q1 What are the top attributes of a learning culture?

Q2 How can leaders teach employees to learn how to learn?

Q3 How can an organization leverage informal social learning opportunities?

Q4 Why do learning cultures create competitive advantage?

Q5 How do you know whether or not an organization’s culture is conducive to learning?

Social people interested in culture and learning, UNITE. Join us Wednesday night, September 12 th from 7-8 pm ET (4-5 pm PT) to question the value of formal learning, explore the limits of informal learning, and plumb the depths of social learning. Bring your culture-vulture point of view, because learning doesn’t happen in a void – it happens in a learning culture.

We’ll discuss learning – formal, informal and social learning – and provide recommendations for leaders and HR practitioners trying to chart the best path for their organizations and communities. No blue book required – just a Twitter handle and some ideas. We look forward to chatting!

A dear friend of our community and social learner and teacher Joe Sanchez @sanchezjb will be our guest moderator this week. Here’s his timely blog post: 

We’re happy and honored to have Joe leading the #TChat tweets on Wednesday from 7-8pm ET (6-7pm CT, 4-5pm PT, or wherever you are), to talk shop with us.

Social Learning IS The heart and Soul of the TalentCulture Community!

Look for all of us, on the #TChat stream!

Image Credit: Stock.xchng