Posts

Photo: Berkeley Communications

The Contact Center Evolution Will be Remote

The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become Read more

Photo: Kevin Ku

#WorkTrends: The Human Impact of Data Literacy

Jordan Morrow joined Meghan M. Biro for the January 24, 2020 #WorkTrends podcast sponsored by Qlik. The topic: data literacy. It may sound simple enough, but it’s far from it. Meghan notes that 60% to 73% of all enterprise Read more

#WorkTrends:How to Make 2020 a Transformational Year

We talk often about the future of work here at #WorkTrends — and this week’s guest says the future will be arriving pretty soon. Brent Colescott is the senior director of business strategy and transformation for SumTotal, and he … Read more

Finding the Qualified and Passionate Candidate

Passion will never quit being a buzzword. Candidates often like to refer to themselves as passionate and employers often ask for the “passionate go-getter” in job postings. Passion will be important in just every field if candidates want to be … Read more

Gaining Strength Through Diversity and Inclusion

Corporate culture is all about the attitude a company takes. Nowhere do you define your business more clearly and publicly than in your attitude toward diversity and inclusion. It’s not just a matter of taking a public stance, though that … Read more

#TChat Recap: Brand Ingredients: Are You Fascinating?

Brand Ingredients: Are You Fascinating?

I’ll admit it. I’m a little jaded about the topic of branding. Does it still matter?

For successful branding, how you see the world used to be enough. Today, a thriving “Brand You” requires knowing … Read more

What Talent Management, Engagement And Culture Share

Company success links directly to what talent management, employee engagement and organizational culture have in common. The causal link among the three elements is powerful. It’s much like a rowing crew’s connection among rowers, oars, and scull.

Previously defined, talent Read more

#TChat Preview: How To Avoid The Business Leadership Cliff

The TalentCulture #TChat Show is back live on Wednesday, October 29, 2014, from 7-8 pm ET (4-5 pm PT). The #TChat radio portion runs the first 30 minutes from 7-7:30 pm ET, followed by the #TChat Twitter chat from 7:30-8 … Read more

Nobody Does It Better, But You Still Need to Delegate

As a new manager, one of the critical skills that must be learned and embraced is delegation. Many new managers struggle with letting go of tasks and responsibilities that they are proficient in because they think these skills are what … Read more

Bring Your "Genius" To Work #TChat Recap

(Editor’s Note: Looking for details of this week’s #TChat Events? See the Storify slideshow and resource links at the end of this post.)

“The whims and vagaries of team life sometimes are not so much fun, but more Read more

Bring Your “Genius” To Work #TChat Recap

(Editor’s Note: Looking for details of this week’s #TChat Events? See the Storify slideshow and resource links at the end of this post.)

“The whims and vagaries of team life sometimes are not so much fun, but more Read more

Igniting Social Learning: #TChat Preview

(Editorial Note: Want to read the RECAP of this week’s events? See Digging Deep into Social Learning #TChat Recap)

Social learning. Two simple words with so many meanings.

The TalentCulture community understands one meaning very well. After all, we … Read more