Lisa Ryan, MBA, is Chief Appreciation Strategist at Grategy. Utilizing more than twenty years of sales, marketing and training experience, Lisa Ryan works with organizations to help them keep their top talent and best customers from becoming someone else’s. She achieves this by teaching how to build stronger, more profitable, lasting relationships between a company, its employees and customers by creating a stronger emotional connection to the organization.

Lisa’s career spans a number of industries including executive recruiting/staffing, industrial/maintenance and medical/healthcare. From growing a brand-new territory into a top selling region while in the welding industry to conducting more than 500 continuing education programs to healthcare professionals, she has a diverse, successful career.

She has been speaking as part of her career since 1997 and has had her own business since 2010. Lisa focuses on employee engagement, retention, and recognition, as well as customer acquisition, service and loyalty. She incorporates her proven gratitude technology, called “Grategy®” which helps to create a culture of appreciation in the workplace. An added benefit of her programs is that her specific steps and actionable ideas are transferrable to personal relationships and situations as well.

She is the author of six books including The Upside of Down Times: Discovering the Power of Gratitude, which was recently highlighted in NY Times Best Selling Author Harvey Mackay’s syndicated column (Swim with the Sharks Without Getting Eaten Alive.) She is a monthly contributor to three online magazines, provides content for a number of association newsletters, and has been quoted in the Wall Street Journal, ABC, NBC, CBS and Fox.

Lisa serves on the board of the Ohio Chapter of the National Speakers Association and is past-president of her Toastmasters International Club. She holds a Bachelor’s Degree and an MBA in marketing from Cleveland State University.

She has been blissfully married to Scott since 1996 and they are the proud parents of three very spoiled cats.