
The State of the Frontline Work Experience in 2021 [Podcast]
Frontline workers have had a difficult time over the last couple of years, to say the least. Many haven’t had the option to explore hybrid or remote work options due to the on-site nature of their roles. They have had to work in concerning situations, interacting with the public during the global pandemic. This caused many to quit their jobs in high numbers, never looking back. In order for organizations to retain talent, they need to recognize the unique struggle of frontline employees. They need to make a targeted effort to change the state of frontline work as we know it.