HR’s Predictive Power on Your Customer
A nurse snarled at me for my 3rd repeated call on my hospital bed. 3 hours past pain medication post-surgery. I sighed… “How did they possibly hire this nurse?” After a second nurse came in later to administer the WRONG medication to me, I really started to get nervous. Lucky for me, a different shift nurse came in and my experience shifted from “get me out of here” to “amazing”. How did this healthcare organization get hiring so wrong on the first 2 and right on 3rd? They aren’t alone. Let’s face it, as a customer – anywhere- retail, call centers,