The link between your customers and your business lies mainly with the people who are answering your phone. The first interaction that a customer has
Working alongside executive leadership teams at large companies, I find that one of the key opportunities for organizational growth and transformation is when leaders recognize
If you’re still only using social media to chat with your friends and family, then it won’t be landing you a job anytime soon. Companies
The TalentCulture #TChat Show is back live on Wednesday, November 12, 2014, from 7-8 pm ET (4-5 pm PT). The #TChat radio portion runs the
The bell sounds woke me. They were continuous and getting louder by the second. Ding-a-ling-ding-a-ling! I raised my head and there they were – dozens
Here’s the problem: You know you’ve got job openings to fill, and while there are plenty of candidates willing to step in, they aren’t qualified.
The balance of power is shifting in the employer/employee relationship. What does it mean for the future of work? The #TChat crowd weighs in
We do all we can to influence retention, or at least, we think we do. We measure engagement, we carry out exit interviews, we even
The first day at a new job is stressful. The pressure to start off on the right foot and make a great first impression can
TalentWise just wrapped up our best HR Tech conference yet. As I cruised the show floor, engaged with analysts and customers, and chatted with fellow
Have you ever stopped to think about whether you are managing your email or whether it is managing you? Have you considered that question for
For many years I paid my rent by producing fund-raising videos for hospitals. I had several clients who kept using the phrase “patient-centered care.” For
In today’s economic climate, employers are facing the ever-increasing situation of employees taking on additional jobs outside of their full-time employment. Many employers are encountering
The TalentCulture #TChat Show is back live on Wednesday, November 5, 2014, from 7-8 pm ET (4-5 pm PT). The #TChat radio portion runs the
“We play the game With the bravery of being out of range We zap and maim With the bravery of being out of range…” —Roger
Employee retention is an important business consideration because high turnover rates are costly and often detrimental to overall team performance. However, even with the best retention
There is a lot of discussion about productivity, but I’ve always preferred the term velocity. I’ve found that my velocity to goal determines my career
The balance of power is shifting in the employer/employee relationship. What does it mean for the future of work? The #TChat crowd weighs in
It always amazes me the stories I hear about people who are new to the world of work. The guys with jeans around the back
Let’s talk about the etiquette of onboarding new hires. Newfangled definition of bringing a new employee into your business, meet old-fashioned principle of good behavior
Email use is on the rise. Daily, people on all rungs of the corporate ladder, entrepreneurs, and those working from home complain about the number
A company work culture is defined by its employees. Their values, their motivation, and their personal goals are essential to creating a positive and successful
A well-run business is like a car cruising down the highway. The road may not always be even, but the machine is designed to withstand
Not often enough are we ever truly prepared for what lies ahead in our daily obstacles. Sadly, this tends to be the case when interviewing
I attended a presentation by Mary Owens at a local financial advisory firm. In her well-presented talk about the return of manufacturing to the U.S.,
