Posts

Photo: Berkeley Communications

The Contact Center Evolution Will be Remote

The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become Read more

Photo: Miguel A. Amutio

#WorkTrends: Acing the Metrics: Reading the Data on Engagement

Sometimes a #WorkTrends episode answers a trending question so clearly it’s as if we never have to ask the question again. That’s what happened when Meghan M. Biro sat down with Leila Zayed of Best Companies Group to talk about Read more

Photo by Wyron A 

Finding Gen Z Talent in 2020: Three Predictions

TalentCulture asked Kristen Ribero, Director of Enterprise Marketing for Handshake, for three predictions on how we’ll be finding Gen Z talent in 2020. It’s all about democratizing opportunity and building diverse teams; sourcing tech talent beyond STEM; and proactive, Read more

The Role of Artificial Intelligence in the Hiring Process

As artificial intelligence evolves, we’re going to increasingly rely on it for boosting the hiring process. In Life 3.0: Being Human in the Age of Artificial Intelligence, author Max Tegmark asserts that the “rise of AI has the potential Read more

What HR Teams Can Learn from ‘The Experience of Work’ Report

The rise of technology has introduced a lot of workplace issues that many of us couldn’t have imagined when we began our careers in HR. If you were learning the ins and outs of recruiting 20 years ago, did you … Read more

#WorkTrends: What HR Transformation Looks Like at 130 Organizations

HR transformation. It’s one of my favorite buzzwords in the HR tech space. But unlike some past buzzwords, HR transformation is actually a pretty big freaking deal.

It also seems to stress a lot of people out. So this week … Read more

#WorkTrends: Live from HR Transform, Part 1

Kevin and I recently traveled to this year’s HR Transform conference in Las Vegas. Although HR Transform is one of the newest HR tech conferences in the country, it’s already a must-visit on any HR professional’s calendar.

But we know … Read more

The Best Companies Are Just Starting To Tackle Gender Bias in Recruiting

To be honest, I don’t talk about being a woman in business very much. I’m in a field that is filled with vibrant, brilliant, highly successful women who tend to go at a very fast clip, with little time or … Read more

How Self-Service Software Changes the Game for HR

Let’s face it: We all have incredibly high expectations for technology. We expect efficiency, simplicity, and value from every app or piece of software we use. When a program doesn’t work the way we like, we find another one — … Read more

12 Tips for Purchasing HR Tech Wisely, Part 2

My previous post was devoted to the first six of my 12 HR tech-buying guidelines. In this post I share the remaining six … but not before I take a moment to marvel at the juggernaut the HR tech marketplace … Read more

What Generation Z Expects from the Candidate Experience

Generation Z is moving into the workforce, causing more disruption in the job market. They’ve arrived during record-low unemployment and when the search for talent at all levels is extremely competitive.

These workers, the oldest of whom were born … Read more

12 Tips for Purchasing HR Tech Wisely, Part 1

Company size and industry are the two biggest influences on the technology that HR buyers select for their companies, when they buy it, how they buy it and how often they replace it.

What’s different from company to company is … Read more

Buying New HR Tech? Make Candidate and Employee Experiences a Top Priority

As I noted in my previous post, 2019 is going to be an amazing and challenging year for HR tech buyers, thanks to the growing wealth of platforms, solutions and services we have to understand and choose from.

Understanding … Read more

A Look Ahead at 2019: What #WorkTrends Listeners Want to Hear

One of the best parts of my job running TalentCulture is interviewing fascinating people who are reimagining work on the #WorkTrends podcast. Kevin W. Grossman and I have been running some form of an HR-focused podcast for many years now, … Read more

5 Ways Technology is Changing the Face of HR

With potentially groundbreaking HR technology solutions emerging, we’re seeing a tech boom that is fundamentally reshaping the way we work — and how we think about HR.

According to the 2019 HCM Trends report from The HR Federation, a … Read more

2019 Will Be an Amazing — and Bewildering — Year for HR Tech Buyers

The year ahead is going to be amazing for those of you who purchase HR and recruiting tech.

We’re witnessing an unprecedented proliferation of talent platforms, solutions and services — now complete with artificial intelligence and super-smart algorithms — which … Read more

Which Comes First, the Culture or the Practices? The Chicken-and-Egg Problem in HR Tech

In the innovation and HR tech field, one of the common concerns we hear from people is that their culture might not be ready for new practices, processes or tools.

They say their employees simply wouldn’t be ready for the … Read more

#WorkTrends: Smoothing Out Your Messy HR Processes

HR is at a crossroads. Technology is making it easier to streamline messy, time-consuming HR processes, but where does that leave HR teams? On this week’s episode, longtime HR pro Ryan Higginson-Scott of PeopleDoc joins us to share answers every … Read more

#WorkTrends: How to Untangle Benefits Headaches

If you want to attract and keep a top-notch talent pool, employee benefits are more important than ever. But for company leaders and HR teams, benefits are also a huge headache.

This week on #WorkTrends, we’re talking to Rachel LyubovitzkyRead more

Dos and Don’ts for Buying HR Software

The HR technology space is a crowded one and with that, the options seem endless and sometimes overwhelming.

I want to disrupt the way many people go about selecting business software, and more specifically applicant tracking systems. I want to … Read more

#WorkTrends: The Biggest Challenges Recruiters Face

If you think recruiting has gotten more difficult, you’re not alone. What factors have made it more challenging? Is HR tech helping or hurting?

This week on #WorkTrends, we’re talking to Jack Coapman. He’s worked in the HR tech space … Read more

Innovation and Technology: The Irreplaceable Human Factor

Innovation is more than just a buzzword today — it’s everything. If organizations aren’t considered innovative, they’re deemed also-rans.

The problem with this mindset? Innovation is often equated with the newest forms of technology, as if innovation can’t happen without … Read more

What You Need to Know Before You Buy an LMS

Today, learning management system (LMS) software is the new normal. Students growing up today use an LMS to check their grades and access assignments; when they grow up, they’ll use an LMS to complete employee training at their first job. … Read more

What It Takes to Be a Global HR Leader

In a few weeks, some of the smartest thinkers and HR leaders will come together at UNLEASH America in Las Vegas. I’ve worked with HR teams and senior leaders at organizations around the world, and I’ve seen HR as … Read more

The Future of Performance Management

How could you get better at your job? What does your manager think about your performance this month? And what are your ideas about how your organization could do things differently?

For as much money as companies spend on performance … Read more