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Simple Ways to Help Remote Employees Feel Connected

February 28, 2023/Company Culture, Editor's Picks, Employee Engagement, Employee Experience, Employee Happiness, Employee Recognition, Employee Well-Being, Featured, Remote Work, Workplace Empathy /by Brian Gomes

Sponsored by Social Flowers

What a difference three years can make! I’m sure that’s what many remote employees are thinking these days. Before the pandemic, only 6% of people worked remotely in the U.S. Now, after peaking at 60% during the height of the pandemic, that number has leveled off to about 30%. But we’re all still learning how to navigate this new work-from-wherever terrain without leaving anyone behind.

Why Remote Work is Here to Stay

I understand why people want to continue enjoying the flexibility of working from a distance — even for a few days a week. Remote work remains popular because it offers advantages to employees and employers alike. For example:

BENEFITS FOR REMOTE EMPLOYEES:

Less commute time
Higher productivity (90% say they’re more productive)
Better mental health (74%)
Increased happiness with work (In fact, 61% would accept a pay cut to continue)

BENEFITS FOR BUSINESS:

Lower overhead costs from less office space
Increased work output (4% more hours each week, on average)
Lower absenteeism (52% are less likely to take extra time off)
Potential savings in employee pay (People value working from home as much as a 5-7% pay increase)

Remote Employees Face Real Challenges

Despite the flexibility and freedom of working from anywhere, working at a distance also has its drawbacks. For instance, research says many remote employees struggle with social isolation and disengagement. Specifically:

52% feel less connected with coworkers
24% feel lonely
85% want to feel closer to colleagues
Only 32% feel engaged in their work
21% struggle to stay motivated

To ensure remote work strategies succeed in the long term, leaders need to help people feel more connected. But that’s not always easy to accomplish from a distance.

Helping Remote Employees Feel Connected From Afar

It’s natural for remote employees to feel disconnected and lonely sometimes. After all, work relationships play a vital role in keeping employees happy, healthy, and productive. So, how can leaders bridge that gap? Start with stronger support and communication. For example:

1. Clarify Remote Work Expectations

McKinsey says remote employees who receive detailed information are 5x more productive and 3x less likely to experience burnout. That’s a good reason to articulate your vision, policies, and practices so people understand how they fit into your overall work structure and strategy. Be sure to capture this information in documents, videos, and other reference materials that are regularly updated and available to all.

2. Think Outside the Virtual Meeting Box

Many employers have learned the hard way that online meetings aren’t the only remote work solution. In fact, 56% of employees say these sessions are too frequent or too long, and 42% say they feel Zoom fatigue. Avoid overload by promoting the use of asynchronous chat and collaboration tools like Slack. Also, let people choose when and how they want to conduct team meetings or 1-on-1 conversations.

3. Leave Room for Face-to-Face Communication

There is no substitute for in-person meetings. They are the fastest, most effective way to build trust and strengthen relationships. Even if you can bring people together only for an occasional planning, training, or team-building event, you’ll find it’s worth the investment.

4. Support Social Interaction

Connections won’t flourish with all work and no play. Encourage your entire staff to develop relationships by organizing online lunches, coffee breaks, and fun online events. Offer digital community tools and resources so everyone can casually exchange information and ideas.

5. Double Down on Appreciation

When organizations celebrate together, employees are 20x more likely to feel connected and want to stay on board. That’s an impressive reason to acknowledge personal and professional milestones. Set up a channel on Slack or Microsoft Teams for managers and peers to honor individual and team achievements, as well as birthdays and other life moments. Also, if you’re a manager, lead by example. Take time to acknowledge individuals, personally.

A Powerful Way to Connect: Send Flowers

I’ve discovered sending flowers is one of the simplest but most effective ways to help remote employees feel connected. Research says all humans have a basic need to be recognized. And the most successful kinds of recognition are timely, genuine, personal, and meaningful. Receiving flowers ticks all of those boxes.

How Flowers Made a Difference in My Life

As a flower delivery business owner, I’ve seen first-hand how flowers can play a key role during life’s most important moments. But I didn’t truly understand how much they mean until my father passed away.

My immediate family had ordered arrangements for the casket and the funeral service. But I was really touched when extended family and friends also sent flowers.

Initially, I was surprised. But upon reflection, I was grateful so many people wanted to express how much my dad meant to them by sending gorgeous arrangements. Through their efforts to honor his life with the beauty of flowers, I felt a deep emotional connection that remains with me to this day.

Social Flowers: An Easier Way to Connect With Remote Employees

I created Social Flowers so others could feel this same kind of connection. The idea is simple. We make it easy to send flowers to anyone, anywhere, anytime — even if you don’t know where they’re located.

When ordering, you simply enter the recipient’s email address or mobile number. They receive a link to choose where and when they want to receive their flowers, which a local florist delivers.

You can send flowers to celebrate a birthday, a work achievement, or just to brighten someone’s day. This service ensures that you can be present for all the important moments in a remote employee’s life.

How Social Flowers Works

As we’ve developed our business, I’ve relied upon Social Flowers, myself, to solve logistical problems that can make it difficult to send flowers.

In one case, I knew my friend Nancy was having surgery. I didn’t know the exact date of her procedure, or if she was staying at the hospital overnight, and I didn’t want to bother her. I knew where she lived, but I hadn’t been to her home in years and I couldn’t find her address. Fortunately, I did have her mobile number, so I used that to send an arrangement through Social Flowers.

After I placed the order, Nancy accepted the text notice and chose to receive the delivery at her house. Soon afterward, I received a “Thank you!” text from her. It’s gratifying to see first-hand how this modern tool makes it so much easier to keep in touch and support others when they need it most.

Closing Note

Helping remote employees feel connected doesn’t need to be complicated. Even small gestures can make a big difference — whether people are face-to-face in an office, or are working together from a distance.

It’s the same lesson I learned from my father’s funeral. With sincere intent and just a bit of thoughtful effort, you can lift anyone’s spirits anytime. Chances are, that gesture will bring you closer together in a way neither of you will forget.

How Leadership Values Shape Successful Cultures

February 24, 2023/Company Culture, Employee Experience, Employee Performance, Leadership, Podcast, Podcast Recap, Podcast Recaps /by Meghan M. Biro

Leading people is never easy, even in the best of times. But what does it take to build and sustain a successful work culture in this post-pandemic environment? The answer starts with strong leadership values at all levels of your organization.

It’s not magic. It takes intention and effort. But how exactly do you connect the dots between leadership values, organizational culture, and performance? That’s the question we’re exploring today with someone who has devoted his life to helping people understand themselves and others, so they can achieve better business results…

Meet Our Guest: Gregg Lederman

Today, I’m excited to welcome back New York Times bestselling author, Gregg Lederman. As a sought-after leadership consultant, speaker, and performance coach, Greg understands all too well what helps leaders achieve more in their own lives, and through others. He also knows the pitfalls along the way. Join us as we explore this topic in more depth:

Better Cultures Start With Better Leaders

Welcome back, Gregg! Every organization wants a healthy work culture. So what’s stopping them?

The short answer is leadership at all levels. Simple leadership skills training is no longer enough.

Of course that’s important, but truly great leadership begins from within. That means people need to go through a journey to understand who they truly are as leaders.

If you’ve never taken the time to deal with your fears as a human being, then how will you understand why you’re thinking, speaking, and acting the way you are as a leader? You simply don’t.

Where Leaders Find Insight

You often talk about four truths that guide great leaders. Could you tell me more?

Well, my mom passed away when I was very young. But she left behind a letter that I received when I was 12. It focused on her deepest thoughts about what it takes to live a great life.

Over time, that guidance has evolved into my understanding of what it takes to be a great leader. It’s all based on four truths.

Leadership Truths

So tell us, what are these four fundamental truths?

Well, first, life is a game. And to be a great human or a great leader, you need to play the game by a certain set of rules. Those rules are your core values.

So you make the rules. If you believe in your rules and you follow them, you’re going to win in this game of life.

What “Life Rules” Look Like

Could you share some examples of these rules?

For instance, I have five core values. They are things like integrity without compromise, patience, and loving and accepting others.

This is not just about building my reputation around these attributes. This is about the way I think, speak, and act as a result of these values. They are truly my guiding light for my behavior on a day-to-day basis.

Connecting Values With Culture

What if your organization’s culture doesn’t match your values?

Great point, Meghan. I encourage leaders to look at where their values align with their organization’s. What does that reveal?

Everybody wants a strong work culture because that’s the foundation of a great customer experience. But you can’t just define your culture and hope everyone delivers on it. You need enough great leaders. That’s why I say the biggest challenge organizations face is a lack of great leadership.

To improve, you must invest in developing better leaders at every level. And leaders need to invest in themselves. You need to take the time to do the work.

How Leaders Improve

So, you say growth comes from various mountains we all face in life and work?

Right. There are seven types of mountains. The challenges are different for each of us and they evolve over time. But happiness is not something you find on the other side of people, places, and things. It comes through daily habits that bring your values to life.

People who live a values-driven life are comfortable in their own skin. They’re happier because they aren’t always waiting for something else to happen.

For more insights from Gregg about how to achieve success in life and in leadership, listen to this full podcast episode. And be sure to subscribe to the #WorkTrends Podcast on Apple Podcasts or Stitcher.

Also, to continue this conversation on social media anytime, follow our #WorkTrends hashtag on Twitter, LinkedIn, and Instagram.

Does a Shorter Workweek Actually Work?

February 21, 2023/Employee Burnout, Employee Engagement, Employee Experience, Employee Well-Being, Talent Retention /by Gloria St. Martin-Lowry

The pandemic has sparked a global conversation about whether people who’ve been working from home should be free to choose their preferred work location. It’s a natural question for employers to ask as they prepare for the future of work. Now, even some ardent return-to-office fans are starting to rethink their stance.

For example, late last year, the world watched as Twitter CEO Elon Musk issued a strict remote work ban. He soon softened his position, but it wasn’t enough to lure back many disaffected employees. Musk is among a growing list of leaders who are learning that today’s workforce prefers flexibility and wellbeing over “long hours at high intensity.”

The remote work debate continues. But this focus on where we work overshadows a more central argument about how much we should be working. Specifically, the ability to choose a shorter workday or workweek can help employees meet their individual needs. At the same time, reduced hours can help employers, because people are more engaged and productive when they are working, according to a report in The Atlantic.

The Downside of a Shorter Workweek

For most U.S. employers, reducing the standard 40-hour workweek would be a drastic change. This kind of shift in the status quo will no doubt draw resistance.

Opponents of a shorter workweek say this approach will be costlier and riskier to manage. They also note that, because some people won’t be able to participate, workforce inequality will increase.

Certainly, ineffective implementation could lead to poor employee morale and customer satisfaction. In fact, it could backfire if employees are expected to squeeze extra hours into a 4-day workweek. If managers don’t commit to a revised work structure, it will likely erode employee experience and customer experience, as well.

Why These Criticisms Don’t Stand

Interestingly, many of these 4-day workweek criticisms are similar to arguments against remote work. Clearly, every job cannot be conducted from home. A firefighter or police officer, for example, can’t fight fires or crime remotely. Microsoft Teams and Zoom simply aren’t designed to support these front-line professions.

Regardless, many of these workers can benefit from a shorter work schedule. And it can improve their performance when they are on the clock. For instance, a 4-day workweek trial study in New Zealand found that employees sustained their productivity, even though they experienced up to 45% less stress.

Less time spent working means more time spent with loved ones. In addition, a shortened workweek can help close the gender pay gap. For instance, in a U.K. survey, 2 million unemployed people said childcare responsibilities were the reason they remained unemployed. And 89% of these respondents are women.

Discomfort is a reflection of leaders gripping the bat too tightly. It’s a control issue. Many prefer uniformity and the status quo. It’s similar to the push-back we’re seeing with the shift to permanent hybrid work schedules.

Still, engagement studies continue to show year after year that work cultures are broken. Employers can’t continue doing the same things and expect different results. In the post-pandemic economy, we must reevaluate the classic 5-day workweek, as well as the standard 40-hour, full-time work schedule.

Reimagining the Workweek

Between the turbulent stock market and the Great Resignation in recent years, every company is facing significant challenges. Employees often share their feedback about serious work issues as they abandon ship, but for many organizations, the meter still isn’t moving in the right direction. The underlying problem is that we’re stuck in old ways of thinking.

Workers interviewed about why they left their companies often cited the lack of work-life balance as a massive contributing factor. Burnout became an overwhelming issue as companies shifted to work-from-home models. That’s not too surprising. Instead of leaving problems at the office, many people carried those problems wherever they were, at all hours of the day and night. For them, the work-from-home dream actually became more of a nightmare.

But employers have learned how to alleviate some of the stress by giving people more control over their work schedule. In fact, one recent study found that 94% of employees feel a sense of wellbeing when they know their employer cares about them. The option to choose a flexible schedule can accomplish that.

What’s the ROI?

The tangible benefits of a shorter workweek aren’t always obvious, but they deserve attention. In addition to decreased overhead and utility costs, a 4-day workweek means fewer sick days.

You can also realize financial gains by increasing employee retention. Say someone wants to leave your company to find a better work-life balance. You could offer that employee a reduced work schedule at the same salary, knowing they’ll likely remain onboard longer. Here’s why:

It costs an average of $4,000 to hire a new employee, and that person may need a year or longer to learn the job well enough to exceed expectations. The estimated cost of replacing an employee is about 9 months of their salary. And those costs add up fast when you have a revolving door of employees.

You might also want to consider several high-profile 4-day workweek business cases:

Perpetual Guardian saw an increase in employee commitment and empowerment without losing productivity or customers.
Microsoft Japan printed 59% fewer pages and used 23% less electricity during the program.
Unilever saw a roughly 34% decrease in absenteeism and stress levels.

3 Ways to Succeed With a Shorter Workweek

Getting started isn’t too complicated. In fact, our firm has worked with multiple companies that have shifted to a 4-day workweek. In one case, a manufacturing client in a rural community focused on its pool of working parents. This was a win/win because the adjusted schedule works for both the company and parents who want to stay involved with their kids’ schooling and extra-curricular activities.

As you develop and implement your game plan, be sure to include these elements:

1. Involve Your Team

Although the C-suite traditionally makes key business decisions, every employee has a valuable perspective. Some may prefer a 5-day workweek, while others might opt for a shorter schedule. Before you can implement a functional plan, you need to understand your employees’ wants and needs. They deserve a voice because ultimately, they need to make it work.

2. Focus on Outcomes

Your employees are central to this process, but your business and your customers matter, too. When assessing any job schedule, consider the outcomes you want to see instead of simply tracking hours. Focus on metrics like production, quality, or customer experience.

At the end of the day, shifting to shorter schedules can optimize resources and yield long-term savings. In the U.K. more than 50% of business leaders reported cost savings after shifting from a 5-day work schedule to a 4-day workweek. It shouldn’t matter if your team works 20 or 40 hours a week, as long as the job is done right.

3. Stay Open to Continuous Improvement

Forecasts are built on historical performance, so change can be uncomfortable at first. But once you shorten the workweek, you should see measurable improvement in team satisfaction, performance, and business results.

Don’t forget the importance of training. Everyone will need time to get used to new employee schedules, new work shifts, and new ways of managing staff. As long as communication remains open, your organization can successfully move through this culture shift.

Closing Notes

A shortened workweek doesn’t mean your team will accomplish less. In fact, flexibility is the cure for many problems companies are facing in this post-pandemic era.

Employee experience is a human experience. No matter when or where people work, it’s important to find a reasonable balance between work and life. If you redesign your work schedules now, employees will appreciate this change. And over time, you can expect to see even more benefits from your efforts.

Using OKR Methods To Lift Business Performance

December 6, 2022/Employee Performance, HR Strategy, Leadership, Organizational Planning, Performance Reviews, Talent Management /by Matt Roberts

As 2022 draws to a close, most organizations are deeply involved in planning, budgeting and forecasting for the coming year. To complete this rigorous process, leaders often invest significant time, attention and energy for weeks or even months. Yet research says more than 90% of those strategies will never be executed. How can you develop an operational plan you’ll actually use?

Today’s uncertain economic environment is prompting leaders to seek out more flexible, reliable planning tools. But there’s no need to reinvent the wheel. For decades, some organizations have relied on highly effective, affordable practices and tools based on Objectives and Key Results (OKRs).

Understanding OKRs

The OKR framework is favored by fast-growing tech giants like Google, LinkedIn, and Spotify, as well as start-ups that hope to follow in their footsteps.

OKRs are a way of setting strategic goals, first at the company level. Then departments, teams and individuals align their goals with the organization in a systematic way. But this framework is much more than a simple goal format. It comes with multiple step-by-step execution best practices.

For example, consider the “check-in” step, which is usually conducted on a weekly basis. This lightweight update process keeps everyone on your team focused, informed and on-track throughout an OKR cycle. Regular check-ins also help leaders avoid becoming consumed in reactive firefighting, which is often why strategies never see daylight.

Specialized software can help make steps like check-ins faster and easier to manage. For example, with OKR tools like ZOKRI, the check-in process takes only minutes to complete.

Unlocking The Full Benefits of OKR

The OKR process seems simple enough. However, making the most of OKRs requires nuance. Understanding how to navigate these nuances can help you quickly move from an OKR novice to a highly skilled OKR-driven organization.

Some important nuances are outlined below and are illustrated in this OKR “Snakes and Ladders” infographic:

7 OKR Ladders (Top Tips)

To help you succeed at OKRs, here are 7 top tips from organizations that have relied on them for years to drive performance and growth:

Use OKR as a focal point for debating issues and opportunities that, if solved, can move the needle. You could also consider them a blueprint for team “therapy” that creates engagement and excitement.
Identify meaningful, measurable outcomes (“key results”) to be sure you define success effectively. Discourage vanity metrics and “to-do list” outcomes.
Use KPIs to measure business-as-usual performance. Reserve OKRs for more valuable performance metrics, focused on strategic initiatives.
Establish aspirational goals selectively to improve focus and unlock innovative ways of thinking. OKRs let you set stretch goals without creating unnecessary stress among stakeholders.
Keep in mind that OKRs do not have to follow your organization chart. For example, they can be used effectively with cross-functional team initiatives.
Use operational processes built into OKRs to ensure that information is flowing as needed and your organization develops an executional rhythm.
Leverage retrospectives at the end of OKR cycles by creating positive shared learning experiences that inform future plans.

7 OKR Snakes (Pitfalls)

Perhaps the greatest strength of the OKR framework is its popularity. The biggest obstacles and mistakes have already been solved many times before, so common issues like these are easy to spot and avoid:

Sometimes, executive teams are not prepared to lead by example. Instead, they expect others to set and update goals, but they don’t manage their own. You don’t want to be one of these leaders.
Goals assigned to you aren’t as effective as goals you help create. To unlock stronger performance gains, get more people involved in the process. Discover together what needs improvement and support others in achieving their goals.
Similarly, avoid developing team OKRs in a silo. Team OKRs are much more powerful when they’re the product of cross-team discussions.
Too many team or individual OKRs dilute your focus. Instead, set fewer goals, each with high potential business impact.
Don’t treat OKR steps as optional actions. Without mandatory check-ins, you lose a single point-of-truth and people stop taking reports and updates seriously.
When the risks and consequences of not achieving OKRs are perceived as high you might be tempted to low-ball, but that can undermine the process. Grading OKRs and retrospectives helps you avoid this issue.
Setting and forgetting OKRs opens the door for business-as-usual firefighting to take over your agenda. Clearly, this jeopardizes overall performance outcomes. It’s important to commit to the OKR cycle and not skip updates or OKR meetings.

Summary

OKR is a proven goal setting framework. It can help you structure, share and execute organizational strategy, while making it easy for individuals and teams to support those goals.

Businesses that rely on OKRs typically are high-performers with traditional organization charts and cross-functional teams. But as everyone works toward aligned goals, people are more likely to identify and solve problems. And they learn from each other faster than those without OKRs.

Adopting OKRs is more than adopting a new goal format. It means you’re embracing a new way of talking about challenges and opportunities, and tracking progress towards goals and learning from experience. The know-how and tools to implement OKRs are within reach – even for organizations with a limited budget and management resources.

Attract and Retain Employees with Earned Wage Access (EWA)

August 30, 2022/Editor's Picks, Employee Benefits, Employee Retention, Talent Acquisition /by Meghan M. Biro

Sponsored by: ADP

Employers are looking for new ways to stand out in terms of employee perks and benefits. One solution: earned wage access (EWA). This is a powerful tool when it comes to meeting today’s employee needs. It’s also got proven advantages when it comes to attracting talent and landing great hires right now.

As a problem solver, EWA covers a lot of ground at a time when anything less than a true game-changer won’t work. Combine a 3.5% unemployment rate, more than half a million jobs added in July 2022, the continuing Great Realignment, and troubling inflation, and you’ve got a perfect storm facing employers. Talent strategy right now is a double-edged sword. You can’t just recruit, and you can’t just retain. You need to do both to stay competitive as an organization. That means successfully addressing employee as well as recruitment pain points.

Employees Coming Up Short

From a workforce perspective, financial anxieties are weighing heavier than ever for countless employees. A recent PwC financial wellness survey of more than 3,000 employees across several industries found that just 42% felt their compensation was keeping up with the rising cost of living expenses in 2022 — down from 52% in 2021. Further, 56% of all employees are stressed about their finances.

What that means in practical terms is that for most, access to pay can make a key difference. Research by ADP on earned wage access benefits in today’s world of work found that 69% of employees are likely to request their wages early at least once within the next year. Requesting wages early is prevalent for a clear majority of Gen Z and Millennial employees. But, this is also true for nearly half of older employees as well:

Gen Z (18-24) 74%
Millennials (25-44) 86%
Baby Boomers (45-64) 48%

Here’s the question: What happens if an organization doesn’t have a system in place to grant such a request? In terms of well-being, it will add to the financial stress already affecting employees — and that can have all sorts of consequences. The PwC study’s respondents said financial stress took a severe to major toll on their mental health (34%), sleep (33%), self-esteem (30%), physical health (23%), and relationships at home (21%). Additionally, 18% said financial stress interfered with their ability to be productive at work. 15% said it directly affected their ability to go to work at all.

Employee Stress = Organizational Stress

It’s not hard to connect the dots between financial stress and organizational stress. An organization that lacks a policy and/or system for early wage access could be conducting a not-so-subtle form of self-sabotage even in terms of operational success. In terms of employer reputation, it’s even clearer. Employees want to work for an organization that clearly cares about their well-being — including their financial well-being.

The PwC survey found that 76% of financially stressed employees are likely to look elsewhere for an employer who cares, versus 38% who aren’t financially stressed. To put it bluntly, financially stressed employees are twice as likely to search for a better employer. By inference, then, if you’ve got a skittish, stressed-out workforce and no means to ease their financial stress, you’re twice as likely to lose talent to someone who has the means in place. And what about landing new hires in the first place? ADP research found that over 90% of employers (all with more than 1,000 employees) who offer EWA find that it improves their employees’ sense of financial security and helps with both talent attraction and retention.

EWA as a Solution: Best Practices

Earned wage access is both a digital innovation and a well-being booster — and its time has come. It fits into the framework of modern employee expectations in a range of ways. It pragmatically demonstrates that the employer values employee needs, and it solves a very human conundrum with a practical digital tool. Additionally, it breaks the mold of traditional talent management for a more innovative, flexible approach. But like any innovation, there are strategies that will leverage its full potential and strategies that won’t.

Here are four important best practices when it comes to incorporating EWA into your organization:

Consider EWA from a business standpoint: A well-designed, modern EWA program offers an inarguable business advantage. Recent ADP research on earned wage access benefits surveyed 500 companies with more than 150 employees and found that 95% believe that employee financial wellness impacts their company. Suppose EWA is provided as a system that offers a simple, self-driven, well-documented means to access pay early. In that case, it can offset a myriad of problems, from employee-manager friction to accounting snafus to attrition.

Integrate EWA into existing compensation and payroll processes: Rather than a bolt-on solution that’s isolated in terms of data, record-keeping, and information systems, EWA should be interconnected with the processes already in place. Ad-hoc doesn’t have to mean anarchy. EWA is best when it keeps pay administration both simple and cost-effective. Offering employees flexibility and choice that doesn’t complicate the process. Employees should be able to access their wages without disrupting the integrity of the payroll cycle.

Provide employees and managers with the features that count: For employees, that could mean easy enrollment, a straightforward, anytime, mobile-friendly platform, fast access to pay, clear visibility into pay balances, and electronic pay.

Don’t be shy about informing your workforce: Companies that offer EWA are staying on the leading edge of digital transformation. They’re also demonstrating an evolved approach to compensation. But competitive pay doesn’t just mean the highest salary in a given role in a given industry. It means a flexible, responsive compensation program that eases minds. As far as retention, that’s going to have a big impact: 93% of employers believe that offering EWA helps boost employee retention. But unless you broadcast the policy, employees and new hires won’t know it. Given all the pressures we’re under, it’s not a time to be quiet about modernizing your employee perks.

Empathy as an Organizational Benefit

With more employees than ever living paycheck to paycheck, earned wage access enables your employees to avoid the friction (and stress) around having to ask a manager for an advance on pay or take out a high-interest loan to tackle an unexpected financial burden. It also takes managers out of the hot seat by providing a built-in, integrated process.

No question: digital innovations are pushing the envelope on how we work, evolving traditional structures like workspace and compensation into more people-centric approaches and offering new solutions to a range of challenges. But rising to the occasion and leveraging these new tools is up to the organization. A digital EWA platform offers a means to address a very human need. It’s a clear example of empathetic people management — and it could be the competitive edge in terms of talent.

To learn more about EWA, ADP is hosting a webinar on “Offering Earned Wage Access: Strategic & Compliance Considerations”, Thursday, September 8, 2022, 2p Eastern. Register Here!

We Surveyed 100+ HR Leaders on Driving Business Value in 2022

August 29, 2022/Company Culture, Editor's Picks, Employee Experience, HR, HR Technology, Leadership /by TalentCulture Team

Sponsored by: ThoughtExchange

For several months, we’ve been sharing insights from our partner ThoughtExchange. They’ve done some fascinating research on Gen Z employees, employee experience, boosting retention, and driving business value. They’re an essential tool for leaders across departments and industries looking to align and engage their workforces.

We finally got the opportunity to use ThoughtExchange to consult our network of HR and Talent professionals, and you shared some great insights with us and each other.

We asked:

As HR and Talent professionals, what areas are you focusing on at your organization to increase retention and drive business value?

With anonymity, anti-bias technology, and automatic translation capabilities, ThoughtExchange makes it easy to gather diverse perspectives and have equitable discussions.

What We Heard

Using ThoughtExchange’s tools, we analyzed the thoughts you shared to identify important themes and actionable insights. It’s an efficient way to hear from large groups of diverse people, particularly in a remote setting.

First, we looked at the Summary—an AI-generated snapshot of the top-rated ideas:

Onboarding and orientation – new hires should be set up for success from the start. Effective employee retention improves the productivity and performance of a company. Personal and professional mental health – a toxic work culture can really hurt productivity and business value. Pay equity. Personal wellbeing – avoid burnout.

Overall, you’re recognizing that business value is heavily impacted by employee experience, and you’re focusing on providing a healthy, productive workplace.

Ideas That Rise To The Top

Next, we looked at the highest-rated answers. ThoughtExchange’s Thoughts tool shows each thought’s rating, and also how ratings change by role. These were the top-rated thoughts for each of the different roles:

Talent Acquisition: “Leadership Development. Leaders need to role model behaviors to scale change.”

Recruitment: “Employees’ aspirations for career development. These days I noticed fresh graduates and junior employees are switching their careers for any salary variation. Career development enables employees to be competent and get expertise for their future career.”

Training & Development: “Performance appreciation and reward. By acknowledging good work done, it drives up their productivity.”

Diversity, Equity & Inclusion: “Personal and Professional Mental Health. A toxic work culture can really hurt productivity and business value.”

HR Leadership: “Employee wellbeing. This helps the employees stay fit mentally, emotionally, and socially.”

What was particularly interesting is that, of the top thoughts for the entire group, none of the top thoughts by role were included.

(4.2*) “Focus employer branding efforts on values and vision. Ensure you can articulate clearly how your company is making the world a better place. People in a group desire belonging. These factors serve as unifying tools and help employees feel that the work they do is not ‘just work.’”
(4.0*) “Onboarding and orientation. New hires should be set up for success from the start. Your onboarding process should focus on employee guide to thrive and culture.”
(4.0*) “Skills, skills, skills! We want to attract skilled talent, but we need to keep investing in their skills, so people want to stay and grow with us! Caring about the future viability of your workforce means business sustainability. Plus, it’s good for employees, too. Everybody wins.”

The variation in how thoughts are ranked demonstrates how ThoughtExchange can identify team or departmental priorities, but also surface common ground.

Where You Disagreed

It wasn’t all common ground. ThoughtExchange’s Differences tool shows the rating patterns for different groups and finds the polarizing ideas.

In our Exchange, compensation and pay equity was an area of contention. Group A (in blue), mainly HR Leadership, assigned high ratings (in the 4* range) to these thoughts:

Group B (in green), consisting mainly of Recruitment, Training & Development, and Talent Acquisition folks, gave ratings averaging 2*. This may indicate a difference in priorities between HR Leadership and those responsible for hiring and upskilling employees.

The Differences tool doesn’t stop there. It also finds thoughts that Group A and Group B both rated highly. Both groups agreed that employee wellbeing and engagement are top priorities. Holding space for both sides of an issue is vital, but identifying where those two sides agree helps build a strategy everyone supports.

Areas Of Focus

To understand the discussion’s general themes, we used the Theme tool to categorize thoughts into Culture, Performance, and Strategy.

Deeper analysis shows which issues are the most pressing for our community, and identifies actions to improve retention and drive business value.

Areas to Action:

Company Culture: clarify organizational values, define employer brand, and consult employees on improving their work experience.
Skills Development: provide employees with skills, career, and leadership development opportunities.
Performance Appreciation: improve morale and productivity by rewarding high-performing employees.

What You Told Us

You’re invested in improving and streamlining every stage of the employee lifecycle. You value organizational culture and recognize the importance of robust onboarding and career development. You care deeply for the wellbeing of your employees and want to foster a more supportive workplace.

For us, this Exchange showed how valuable an inclusive, unbiased discussion platform is for identifying team and organizational priorities.

We can see how ThoughtExchange brings immense value to different kinds of leaders looking to innovate tactics, align on strategy, improve business efficiency, and engage employees.

Want to see how ThoughtExchange can give you mission-critical insights to make better decisions and transform your discussions? Talk to one of ThoughtExchange’s Talent & HR experts today.

The Great Resignation – When Employees Woke Up

March 22, 2022/Employee Experience, Featured, Hiring and Retention, HR Strategy, Pandemic and Post-Pandemic, Remote Work, Winner: Impact Award for Content Excellence /by Vikas Dua

2021 turned out to be a year that introduced many new terms into the common vocabulary. One of the most popular terms – The Great Resignation.

Pandemic
Hybrid Work
Non-Fungible Token – and many more

For the human resource professional, none turned out to be as life-changing as “The Great Resignation”, at least, on the professional front.

Sure, for HR teams, the pandemic caused a lot of strife. Re-engineering of processes that support the hire to retire Lifecycle of employees, was the need of the hour. Supporting colleagues as the threatening environment led to mental health issues, was equally, if not more, important. Amidst all of this, however, what ended up taking precedence was hiring. Fueled by the aforementioned wave of resignations that corporates witnessed. But, why did The Great Resignation happen?

Let’s try and understand this by recounting the sequence of events that occurred starting in early 2021.

The Great Resignation – Why?

When the pandemic initially started digging in deeply across the world leading to lockdowns (or curfews or variations, thereof), the expectation was that hiring would stall. That companies facing a business impact would control operational costs by laying off or redeploying their staff. Unsure about the way the economy would play out, most organizations tended to err on the side of caution. Consumers were, after all, expected to become conservative and cautious in their approach.

What happened, however, was quite unexpected. For the most part, consumers changed their behavior while making their purchases. The growing e-commerce world became the gateway to personal happiness in a much bigger way. Unable to visit farmer’s markets and malls, shoppers filled up their e-carts. Clicking away on their screens, keeping the economy going. Restricted from dining at their favorite hangouts, people ordered in, making full use of services like UberEats.

Unexpected Revenue Shifts

Other than in industries like travel and hospitality, executives in most other sectors were pleasantly surprised to see that the dive in revenues and profits was not as sharp as expected. In many cases including technology and healthcare, there was a rise!

As swiftly as the revenue graphs had sloped downwards, they turned upwards and started reaching new highs! Further waves of the pandemic led to additional learning over the course of the following months. This experiential learning enabled policymakers to change their approach when it came to managing their economies.

At the start of the pandemic, many governments across the world had locked down their entire nations. In more recent times, the preferred approach has been to try and create containment zones whenever there seems to be a fresh outbreak of the virus. This new mechanism of fighting the spread of this disease is extremely beneficial for the world of business. It prevents a complete stop of the production cycle.

So, what has been the benefit of this new reality for our workforce?

The Destruction of Boundaries

For the first time ever in many industries, “human capital” is truly free from the shackles of the physical office space. The past twenty-odd months have shown us that work can continue seamlessly even when carried out remotely. All it needs to keep these running smoothly is an evolution in work practices.

Even in organizations that are in the manufacturing or product space, there are enough roles that can be played off-premises. An additional benefit is the “remote interview”. Candidates can be interviewed virtually (literally and figuratively) at the drop of a hat. No more juggling personal schedules or taking a leave of absence from the current job. Just thirty minutes sculpted out during the day.

The Rise of Digital

A huge reason for the world being able to come out largely unscathed (relative to what was anticipated at the start) is the fact that technology has advanced to a level where the element of distance has been negated. Exploding technologies have been brought into mainstream facilities like video conferencing, showcasing tech-enabled shifts in the way business work is now conducted.

The digital landscape also propelled learning across walls. Aspirational professionals, ranging from fresh graduates to experienced C-suite executives, used this opportunity to pick up new skills and dig deeper into chosen fields of work.

The Availability of Choice

One of the major (positive) side-effects of the pandemic has been the self-awareness that many have gained. This self-realization has encouraged many to decide the operating rules for themselves. From flexibility in terms of work location to flexibility in terms of work hours, workers are looking at customizing the kind of work commitments they make, much like the way they choose to personalize their Subway® sandwich. The talent-hungry corporate world had chosen to play ball – creating work models that suit varied types of individuals. With a shift from ‘pay-for-time’ to ‘pay-for-output’, employees balance their work and personal life, in a more controlled way, putting themselves in the driver’s seat.

Conclusion

In essence, 2021 can be clearly proclaimed to be the year when workers woke up and The Great Resignation started. Truth is that not all may have awakened out of choice. Some amongst us might have been jolted awake by the rude interruption of the dreaded virus, as they found themselves retrenched or having had to leave their work to take care of an ailing family member. But, the end result is the same. It seems, as we get further into 2022, that professionals are indeed awake and about enjoying their days in the sun! What a time to be working!

Why Trust and Transparency Matter in the Workplace

March 15, 2022/Company Culture, Employee Experience, Employee Well-Being, Leadership /by Ron Karr

Many business experts champion trust in the workplace. They include the likes of Stephen Covey and my dear friend, David Horsager. (His 8 Pillars of Trust and his many excellent books should be required reading.) However, what is perhaps less well known is the neuroscience of trust. As a species, we’ve developed an array of neurochemical survival mechanisms. Employers often ignore these mechanisms, and as a result, miss the opportunity to build trust and transparency in the workplace.

The Neuroscience of Mistrust

Let’s start with the opposite of trust. It is the “fight or flight” response we experience when faced with a perceived threat. These “threats” elevate the hormone cortisol, which narrows our focus to deal only with the immediate. The threat could be actual, imminent, physical, or merely a harsh interruption in our day. The problem is, our bodies can’t easily tell the difference.

Of course, cortisol has other important functions. Cortisol controls blood sugar levels, memory formation, and blood pressure. At normal levels, it keeps us engaged with the day’s activities. When elevated, cortisol puts us on “alert status” and makes trust a low priority.

Trust and the Willingness to Take Risks

In my book, The Velocity Mindset, I discussed how cortisol can prevent leadership teams from identifying and achieving objectives. Additionally, I highlighted the role another hormone, oxytocin, plays in velocity (speed with direction and alignment).

Trust in the workplace—and its neurochemical roots—are key drivers for business success. Compelling research by Dr. Paul Zak and others champions the well-established science around oxytocin and trust. According to one study, oxytocin “affects an individual’s willingness to accept social risks arising through interpersonal interactions.” Additionally, researchers have found that oxytocin “enhances an individual’s propensity to trust a stranger when that person exhibits non-threatening signals.”

Obviously, creating artificial trust in the workplace via oxytocin injections would be a short-sighted and ethical nightmare. Nevertheless, there must be practical ways to promote trust knowing that our biology.

Fortunately, trust in the workplace can be accomplished with common-sense approaches, as Horsager and others have shown. An Oxford study summarizes the key drivers and human resource practices that develop trust. These include mutual respect, open communication, and fairness, especially in appraisals of work. The study also identifies factors which decrease trust, such as a lack of transparency in decision-making.

The Risk of Betrayal in the Workplace

Trust is the gold standard. It is the glue that makes alignment and velocity possible. The benefits of increased trust in the workplace are enormous. Over the long term, it increases individual employee productivity and engagement. To paraphrase Zak, it improves collaboration and cultivates a happier, more productive workforce. On the other hand, the consequences of breaking that trust are far worse than not having it in the first place.

Studies have shown that a betrayal of trust, whether familial, cultural, or institutional, creates high levels of long-term stress, including the release of cortisol. If such responses become ingrained in an employee’s experience and memory, the chances of returning to a state of unqualified trust are slim. Consequently, employees might resist a manager or HR professional’s efforts to right a wrong or be transparent after a breach of trust.

Though a proactive HR team may be capable of rebuilding this trust, the effort is complicated by the very neurochemicals that make us human.

Transparency: The Path To Velocity

It is not easy to win trust and transparency in the workplace. As a result, people are taking a risk when asked to make decisions that may not benefit them. The deciding factor is often how comfortable they are with those asking the question. Transparency, trustworthiness, empathy, and understanding are not just words. They are requirements for every HR professional and executive who aspires to true leadership.

Today, it is impossible to take a “my way or the highway” approach to business. We need everyone’s buy-in to remain focused on tasks that support a purpose. Trust and transparency in the workplace, like everything else that enables leadership, begins with an understanding of what makes us human. And most importantly, it requires a willingness to work hard to gain that trust.

Looking to Build a Strong HR Department From Scratch? Follow These 6 Steps

January 19, 2022/Hiring and Retention, HR Strategy /by Shannon Walker

Building an in-house human resources department for your business, or a company where people can outsource their HR needs to you? The initial steps can be overwhelming. The best way to build a solid HR foundation is to create policies, standard operating procedures, and risk mitigation plans. Implementing policies that align with your workplace culture will improve overall employee experience and mitigate operational and reputational risk. Here are some important components to keep in mind to build the foundation for a strong HR department–from scratch.

1. Organizational Design

Organizational design is the backbone of the company. It facilitates efficiency by eliminating double work and smooths out bumpy processes and procedures that may be in place. That’s because it delivers the proper information to the right employees at the right time. While this is a relatively new element in human resource departments, organizational design has been around for decades. A tried and true method is the McKinsey 7-S Framework created in the 1970s. You use it to see whether different parts of your organization are operating harmoniously together and find ways to improve. The structure is split into seven key components, and at the center of the framework is the company’s shared values. These components comprise of the following:

Strategy (your business plan)
Structure (how your business is organized)
Systems (daily activities)
Shared values (mission statement and goals)
Style (the leadership)
Staff (the culture and the capabilities of the staff)
Skills (what the organization is actually capable of)

2. Employee Compensation and Benefits

Workers search for companies that focus on well-being, meaning the best talent is looking for the best compensation and benefits. According to a recent study, 32 percent of businesses with 10 or fewer employees are now offering benefits packages. Your business should also have something to offer. Principally, the larger your business grows, the more comprehensive your compensation and benefits package will need to become. In-house HR departments should know what employees want so that they can attract and retain talent.

3. Onboarding/Recruiting Procedures

Proper onboarding is important because it can cost 90 to 200 percent of an employee’s annual salary to replace them. Effective onboarding will reduce the chance of quick employee turnover while potentially increasing retention. Listen to what your employees want and give them a full idea of what their job will entail. In a BambooHR survey, of the employees who left within six months, 26 percent didn’t believe it met their expectations.

4. Occupational Health and Safety Program

According to a study published in 2018, 1,027 Canadians die a year due to work-related accidents. That’s about three people a day. Therefore, you should adhere to the Occupational Health and Safety Act set by your province and the Canada Labour Code. All employers in Canada are required to follow these by law.

5. Training and Development

When it comes to recruitment, you want to have a good training and development program implemented within your business. An IMB study showed that 35 percent of millennials felt compelled to work at a company with optimal training programs. In fact, it’s one of the top reasons they are likely to sign on with a business. Plus, 52 percent of millennials are drawn to companies that give them the opportunity to advance in the workplace. Furthermore, employees that don’t receive the training they need are 12 times more likely to quit their job.

That’s not all. A recent study found that businesses with thorough training programs had more than twice the income per employee than those without them. The American Society of Training and Development also found that those who spend $1,500 on training generated 24 percent more profit than those who spent less. This is evidence that skimping on training affects your bottom line and hurts you financially in the long run.

6. Internal vs. External HR Teams

There are many pros to having an in-house HR department. Specifically, it is a lot easier to cultivate a positive culture, resolve problems, and adjust practices to enable organic development. The cons of having an internal HR team are that it can be expensive. Additionally, it can be hard to find the right specialist or team that aligns with your company values.

A pro of having an external HR team is that specialist companies have in-depth knowledge and skills in specialized areas. These may include legal compliance, coaching and development, and benchmarking. It also gives companies the time to focus on their business rather than human resources and employee compliance issues.

The cons of outsourcing your HR team are that it can feel impersonal and disconnected from the company’s culture. This department outside the company can be an issue as you are giving up control of select processes. You also won’t be able to keep track of daily startup operations and related HR concerns. What is best for your company will depend on your own set of challenges and the resources you can access.

It’s a good idea to plan and have realistic HR goals that align with your company values. As your team grows, your business needs will require some tweaking. Having a plan in place from the outset will make this process a lot simpler and allow for organic development.

Business Needs vs. Employee Needs: Finding the Happy Medium

January 12, 2022/Employee Experience, Employee Well-Being, HR Strategy, Leadership, Pandemic and Post-Pandemic /by Dawn Mitchell

It’s been a hard year and a half, and as the pandemic continues to fluctuate, illness and lockdowns have taken their toll. The effects extend into the workplace, too, as companies struggle to find a happy medium between employee needs and business needs.

During this time, employees reevaluated what a workplace means to them and how job satisfaction plays into their overall happiness. Many employees found that they’re happier when they don’t have to commute, dress up, or stick to prescribed business hours. Others are ready to get back to the workplace where there are fewer distractions and more in-person collaboration.

Many businesses, on the other hand, are eager to get back to an in-office model without Zoom meetings. Managers want to communicate quickly with employees at their desks, instead of via chat. It’s understandable but short-sighted for employers to try to get back to a pre-pandemic way of operating. As the health implications of COVID-19 can’t be undone, neither can the effects it’s having on the workplace, which is why the need to find a happy medium is important.

These changes create a need for HR teams to adapt to the realities of these changes. Therefore, it’s time for businesses to adapt their return-to-office plans to ensure that they are employee-centered. Now more than ever, balancing employee needs against the needs of the business is imperative.

Listening to Employees

Work-from-home employees are not shy about their preferences and pain points around remote work. Coworkers commonly talk amongst themselves about how much they like not having to dress in full business attire or commute. They also expressed frustrations around digital communications and how, since they’re online, the workday can stretch beyond regular hours.

Before putting forth a return-to-office plan, businesses must listen to what employees truly want. To avoid turnover, some employers plan to skip a return-to-office life altogether, especially since a lack of remote work options is a deal-breaker for many employees and may send them searching for a job elsewhere. Many employees have already made that step, citing lack of remote work options as the main reason for seeking other opportunities. Notably, according to a survey by ResumeBuilder, 15% of workers are planning to leave their jobs before December.

What is the best way to find out what employees need to be happy in their current positions? Ask them. Hold a company-wide meeting to discuss what they like about working remotely, what can be improved, their thoughts on returning to full-time office work, and any questions they may have.

HR teams should leverage anonymous channels like digital surveys to make sure every voice is heard. These tools are perfect for individuals who are not comfortable speaking up in a large group, or for those who worry that their opinions will reflect poorly on them.

Company leaders should also trust employees. They know how they work best, as well as the ways working from home affects their work-life balance. HR teams know happy employees are more engaged, produce better work, and stay in their positions longer, creating positive business outcomes.

Balancing Employee Needs With Business Needs

While keeping employee needs top of mind is essential, HR professionals must also evaluate how best to serve the company. If remote work begins to negatively impact employee and company performance, that can’t be ignored. Conversely, if an organization consistently meets KPIs, is growing, and employees are engaged, there’s no need to return to the office five days a week.

Instead of assuming performances and company operations will improve in an office setting, HR teams should strive to find balance. There’s no need for extremes. Companies don’t need to decide to keep operations fully remote or shift them entirely back to the office.

Over the course of the pandemic, it’s become clear what job functions need to be performed in person versus remote. Some team members can complete all of their job functions from home, while others have duties that require in-person work.

Companies should try to strike a balance and meet their employees in the middle. Offer a schedule that accommodates working from home alongside in-person work. For example, some organizations can easily let employees work from home three days a week, while requesting in-person attendance for meetings.

Companies can also strike a balance by easing the dress code to make going into the office feel more comfortable. Additionally, they can find cost savings by allowing employees to work from home. Businesses should evaluate whether they can stagger when different staff members come in. By doing so, they can use a smaller office space, saving on rental costs and utilities, among other expenses. At the same time, employees will appreciate the flexibility of being able to choose to work from home on a regular basis.

Looking to the Future

Before implementing a return-to-office plan, HR teams must equally weigh the needs of the business against those of their employees. Therefore, it may be tempting to develop this kind of plan quickly. However, HR teams must take time to listen to employees and measure their needs alongside business goals. This will create a happier and more effective workplace for everyone.

5 Ways Leaders Can Create a Successful Work Environment

January 5, 2022/Company Culture, Employee Experience, Leadership, Winner: Impact Award for Content Excellence /by Mike Horne

What is a great “place” to work today? With many abandoning the office tower or business park cubicle office, we’re increasingly emerging from an era of great workplaces to the new territory of worker-centricity. While some thought the great place to work was about amenities (commuter buses, reduced or free food, and onsite everything), we’ve known something else all along–supportive leadership in the work environment is key.

Executives in great organizations believe that every employee benefits from outstanding leadership. Engagement is dependent on leadership, as Gallup’s research consistently reports that nearly 70% of employee engagement is within a manager’s control. Managers who prosper in today’s hybrid work environment will boost engagement with the five core leadership practices.

1. Building and sustaining trust.

The core of the coming modern enterprise is an authentic leader’s ability to gain and establish trust. The 2021 Edelman Trust Barometer revealed declining confidence in social institutions and organizational leaders worldwide. The world’s two largest economies, China and the U.S., showed significant decreases in the trust of both politicians and corporate executives. Employees who trust their leaders demonstrate greater satisfaction, loyalty, and involvement, all antidotes to undesirable talent drain and loss.

Trust fuels the teamwork and progress that leads to innovation, a key determinant of long-term growth and survival. Managers erode trust when they are not honest and truthful, and trust is difficult to regain. Trust erosions lead to decreases in integrity, and we don’t fully engage with those we don’t trust. Successful leaders engage and enroll people in goal-driven missions that spark collaboration leading to improved teamwork and productivity.

2. Leading from values.

When was the last time you considered what your team or company holds in high regard? Typically, we keep our values in the highest regard and build reward and consequence systems that reflect leaders’ values. Engineers and scientists, for example, are recognized for their accomplishments with honorific titles or other expressions of acknowledgment. At the same time, sales and marketing professionals might reap great expense-paid prizes. The more selective the set of values, the more they shape performance.

Values help people connect to organizations and the world in ways more significant than individual accomplishment and effort. For example, if a startup values frugality, people will likely be encouraged to monitor capital and resource consumption. When a manager recognizes effort routinely, the manager demonstrates care and will actively bolster employee satisfaction and engagement. Values guide the decisions we make and the actions we take. Leaders gain faster results and build better relationships by consistently articulating and aligning colleagues to shared values.

3. Creating communities.

While there is truth in the observation that culture eats strategy, growth businesses are now shifting to community thinking within the work environment. A community invites deeper levels of belonging and commitment, while culture implies one-way approaches. While leaders will never underestimate the influence of culture on work processes — or how things get done — they will invest in creating communities where the practices of improvement and resilience thrive.

Communities, not cultures, pay attention to wellbeing, commitment, innovation, and revenue. As they do, expenses and problems decrease along with skepticism and stress.

Managers and leaders who succeed facilitate employee involvement in decision-making and product and service delivery. Managers expand their capacities for including and involving others and encourage broad knowledge and skill sharing. When managers lead the way in strengthening the bonds, performance vitality and output increase. Employees improve their connections among their colleagues and partnerships between leaders and their teams thrive.

4. Growing transition readiness.

Most people can let go of the past and successfully embrace a new order or a different future. However, the time between a specific history and an unpredictable future creates and powers uncertainty. In the face of not knowing, we fill in the gaps to reduce the psychological tension that arises with an unknown future. The remedy to not-knowing is to equip a generation of leaders with the knowledge and skill to navigate uncertainty successfully.

A manager successful at helping others through transitions possesses self-awareness and openness to change and growth through learning and development. These managers refuse to see opportunities and people as problems but rather as contributors. When work is perceived more like an invitation than a requirement, an organization’s esprit de corps positively changes. Improvements measured by meaningful metrics rise.

5. Maintaining a Customer-First Work Environment

When employees can connect their experience and employment to a paying customer or stakeholder, the commitment to excellence thrives. People want to do their best to deliver a quality product or service to those they feel connected to. Customers and new markets are eternal sources of inspiration when we successfully recruit and involve employees in a customer-first mission. A team’s connection to a customer contributes to the motivation for peak performance. When we care, we act in a customer-first way.

Managers and leaders improve organizational energy by harnessing a customer-first spirit across the enterprise with both customers and employees. When colleagues treat each other as customers, it translates to appealing work environments. A standard of care and excellence replaces indifference created by the isolation many experience in today’s hybrid workplace.

To reawaken work and succeed in the new world of work, we must put these five practices into place to boost engagement. Leadership growth in these action areas contains the kernel of power to transform careers, lives, organizations, and the communities we serve. Begin the journey to building teams and communities on the path to personal and organizational prosperity.

#WorkTrends: How to Build a Company Where Everyone Wants to Work

June 20, 2019/Podcast, Podcast Recaps /by Meghan M. Biro

We’re obsessed with culture in HR — and for good reason. We want our offices to be engaging, fun places to work, and anyone who has worked at a company with a toxic culture knows how miserable the experience can be.

Of course, there remains one unfortunate truth: A great organizational culture doesn’t happen overnight. But Diane Adams, chief culture and talent officer at Sprinklr, says culture is something that can be built, as long as you take the time and effort. Adams is the author of “It Takes More than Casual Fridays and Free Coffee: Building a Business Culture that Works for Everyone,” and she joined me to talk about what you can do to build a better culture.

Listen to the full conversation or read the recap below. Subscribe so you never miss an episode.

The Steps to Building a Great Culture

If you’ve ever tried to overhaul your organization’s culture, you know it can be as daunting as trying to repair your own car for the first time. It’s not fun — it’s scary, and you may even feel that no matter what you do, there’s a great chance of making things worse.

That’s why Adams has broken down the process for creating a great culture into seven steps. She shared the first three of those with us; to find out the rest you’ll have to read her book!

The first step is to define your mission and values. This will provide clarity to your organization about the standards you expect and the goals you hope to achieve. And the second step is to ensure that those values are being lived — or, as Adams puts it, “integrating them in everything you do.” One way to do this is to have a recognition program. Sprinklr has a peer-recognition program that makes it easy for employees to nominate their coworkers.

Connected with this is her third step: Be sure that you’re using your communications to effectively define the organization’s values. “One of the things that I think great companies do is ensure there are frequent, two-way communications,” Adams says. At Sprinklr the company’s town hall meetings are always in a Q&A format, to ensure that employees know they can speak their minds.

Where Culture Building Can Go Wrong

We talk a lot about values when discussing organizational culture, and we often see in the news examples of companies whose behavior has crossed ethical and legal lines.

In many cases these organizations aren’t living up to their values. And it’s these values, Adams says, that organizations have to always be sure they are emphasizing. Maintaining these standards can be more difficult than it looks, no matter how well-intentioned the organization is.

Don’t believe it can happen to you? Adams offers a thought experiment: “If we have our top salesperson bringing in the highest revenue [in a manner] which is totally contrary to our values, what are we going to do?”

It’s an intriguing thought that points to a dilemma that organizations often face. And while we in HR have our opinions, the reality is that it’s ultimately up to the leadership to make sure the organization is living up to its values. Ensure that the leadership is engaged with the cultural mission. If they’re not, you might have bigger problems on your hands.

Resources Mentioned in This Episode

Diane Adams on LinkedIn and Twitter.
Brent Colescott on #WorkTrends: How to Make 2020 A Transformational Year.

#WorkTrends: Building a People-Focused Culture

April 19, 2019/Podcast, Podcast Recaps /by Meghan M. Biro

Donna Kimmel is executive vice president and chief people officer at Citrix, so I guess you could say she’s literally a people person! And that makes her the perfect guest for this week’s #WorkTrends topic: the importance of building a people-centric culture. It’s something that too many organizations merely pay lip service to, rather than investing the time required to ensure that their cultures really do revolve around their people.

Building a people-centric culture isn’t just about providing perks and lunchtime dance parties (a girl can dream though, right?). A truly people-centric culture connects people to their work in a unique, personal way, even integrating technology into the workplace so that the employee experience is everything it can be.

Listen to the full conversation or read the recap below. Subscribe so you never miss an episode.

[10:16] What Donna learned in her first job in HR
[13:49] How Citrix empowers people to be their best selves at work
[21:26] The one thing that unites all generations of talent
[25:24] Bringing joy into the workplace
[31:05] Donna gazes into the #WorkTrends crystal ball

Get People to Be Their Best Selves

For the folks at Citrix, the first step of building a people-centric culture is about empowering people to be their best selves at work. While this starts with hiring quality talent, there’s much more to it, Kimmel says. “It’s marrying culture, technology and space,” she says.

The company has worked to make sure it’s truly living out its values, and has created programs to better channel employees’ passions into their work, she says. While the technology that some Citrix employees use is a bit beyond my pay grade, the principle behind the focus on technology is easy to understand: Citrix does everything in its power to give employees the tools they need to enable productivity.

Kimmel says the element of space relates a bit to technology, but also to the actual workspaces that employees use. Citrix was a pioneer in remote work. “We’ve been working virtually for many years,” she says. But this focus on space doesn’t just mean kicking back on your couch while working. Citrix made sure its office spaces are designed in a manner that encourages collaboration, while also accommodating the varying work preferences of its many employees.

Managing Different Generations

No matter the industry, many large organizations share a challenge: managing multiple generations of workers. Kimmel says there’s no one-size-fits-all approach to this issue. Your fixed-gear-bicycle-riding programmer is going to have different needs and goals than your buttoned-up senior analyst. What’s important, though, is that management makes the effort to understand what best motivates each employee. “It’s about us being flexible and adaptable, because different generations may need different ways of interacting,” Kimmel says.

However, there’s a constant that applies for every generation: the ultimate motivation is passion. Employees of all ages want to find fulfillment beyond their paycheck. This is why it’s so important to get to know your employees on an individual level, Kimmel says. Discovering your employees’ passions helps you create alignment with their responsibilities — and creates a ripple effect all the way down to customers.

Bring Marie Kondo to Your Office

Like many of us, Kimmel is a fan of “Tidying Up with Marie Kondo.” Recently she wrote an article for HR Technologist about how we can tidy up our workspace, and I asked her for a few tips on how we can declutter our organizations.

Kimmel pointed not to a physical space that needs tidying, but a digital one one. She suggests looking at your technology and assessing whether it streamlines your processes. For example, are your employees switching between programs too much? Even minor inconveniences can become incredibly frustrating over time. “Technology can be a bit of a double-edged sword,” she says. “It can be very overwhelming for us.”

That’s why Citrix is building an intelligent workspace to let employees keep all of their texts, emails, documents and anything else they need right in front of them. The system will also have an artificial intelligence aspect, so it can learn what employees need over time. “It’s really about trying to cut out that excess noise that gets in your way,” she says.

Resources Mentioned in This Episode

Donna Kimmel on LinkedIn and Twitter.
Kimmel’s article in HR Technologist: “The Marie Kondo Effect: Tidying Up Your Workspace.”
From Forbes: “Why Your Company Needs to Care About the Employee Experience.”

This episode is sponsored by Citrix.

Good Management Skills: Nature or Nurture?

December 25, 2015/Archives /by Deidre Paknad

Earlier this year, Gallup issued a fascinating study that looked at why great managers are so rare. It concluded that while one of the most important decisions a company can make is whom they select to manage, companies fail to choose the candidate with the right talent for the job 82 percent of the time. It turns out managers drive 70% of employees’ engagement and experience of work , which makes their role crucial in retaining talent as well as achieving organization goals.

The Gallup report goes on to state that about one in ten people possess the talent to manage. Though many people are endowed with some of the necessary traits, few have the unique combination of talent needed to help a team achieve excellence in a way that significantly improves a company’s performance. These 10%, when put in manager roles, naturally engage team members and customers, retain top performers, and sustain a culture of high productivity.

While it is an interesting theory, I’m convinced that while raw talent plays a part in great management, the secret to a pipeline of better managers is better preparation. Managing is a distinct job but according to McKinsey, new managers get the least training and tools for the job to succeed. The ones who thrive with responsibility and pressure but without these basics are the naturally gifted 10% (counter-intuitively, they’re often chosen to get the limited leadership coaching companies do provide).

Few jobs can be done well without tools fit for purpose and training to develop skills. Everyone knows half of the old Vince Lombardi quote that starts, “Leaders aren’t born they are made.” While that can also be said of managers, the rest of his quote is even more telling: “And they are made just like anything else, through hard work. And that’s the price we’ll have to pay to achieve that goal, or any goal.”

Management skill and leadership pipeline are the top talent concern of CEOs yet 5% believe their pipeline is sufficient, so it is time to invest in the hard work of growing great managers.

These four steps can help your organization cultivate, grow and instill management skills:

1. Recognize “Managing” As Real Work.
Like the domain processes for things like sales, development, and customer service, managing is also a distinct function that follows a consistent, teachable framework. To be effective, managers must communicate goals, triage execution priorities, drive actions and accountability, report progress and give feedback to their teams. This universal framework for managing is not obvious to new managers and middle managers’ domain workloads may not allow them sufficient time to do these well. Managers can easily sink into a recursive cycle of triage and reporting with little time to communicate goals and feedback – which leads to more triage and worse results. Establishing and reinforcing the simple management framework can help them break the cycle.

2. Start At The Beginning
At first promotion to manager, make sure people receive training on what management means and they understand the framework for managing. Their domain skills may qualify them for managing a function, but rarely prepare them to do so. Course material should cover the management framework, the importance and impact of engaging their teams, bridging skill and perspective differences, and accountability techniques. At each subsequent promotion, deepen the training on the framework, self-awareness and strategic thinking to deepen their skills.

3. Foster Desire To Be A Skillful Manager
Create and reinforce natural desire, curiosity and self-interest in improving management skills by messaging and modeling its distinct importance. Line of business executives can incorporate it as a regular topic in their 1on1 discussions with managers to validate its relevance and importance. Identify coaches within business units that can help managers enhance their people management and leadership skills individually or in informal meet ups (much as you would domain mentorships). If managing well is a visible company value, more people will manage well.

4. Give Managers Tools To Manage With
Most performance tools were designed to help HR centrally track goal setting and review completion rather than to help line managers. To create management capacity and competency, provide performance and management tools that directly help managers manage at their best. Workboard, for example, is a Web and mobile app that automates the management framework for managers (and provides HR and executives with greater transparency and confidence). It’s a performance and productivity app designed for line of business managers to continuously communicate goals, manage shifting priorities, assign and track actions, automate status reporting, maximize 1on1s and give more regular feedback.

There’s never been a more important time to build managerial skills. CEO’s value it, competitive advantage in a recovering economy depends on it, complex businesses need it at all levels, employee engagement and talent retention hinges on it yet very few people are born with these skills. Management skill and capacity building is strategic to HR’s partnership with the business and any performance, talent and employee engagement initiative.

Eradicate These 10 Dysfunctions and Create a Stand-Out Culture

October 22, 2015/Archives /by Roy Osing

Every organization would like to build a high performance stand-out culture, but these ten non-strategic activities are barriers that must be overcome.

They are practised by most organizations and produce very little. They consume precious time and suck up emotional energy.

1. Committee Work. How many Committees do you have working on stuff? What would happen if you reduced the number by 50% and empowered folks to make a decision and get on with execution? Committees are charged with the responsibility of coming up with recommendations that satisfy everyone. Often these decisions take a long time to reach, they are watered-down and produce forgettable results.

2. Hyper-analysis. Analysis can paralyze an organization and is a symptom of being afraid to make a call. Don’t over analyze. Do the amount of study that is consistent with the decision to be made. A $10 Million decision will need more work than a $100K one.

3. Seeking The Last 5% of Perfection. Read this as trying to get it perfect. Crazy quest. Will never happen. Get it “just about right” and execute flawlessly. Keep your feet moving.

4. Co-ordinating. What VALUE is there in this? When teamwork fails or systems are deficient, we need a coordinator? Rubbish!

5. Consensus Building. You can’t satisfy everyone. Make the call. A consensus solution is generally one that has “rounded corners” to satisfy everyone and loses its originality.

6. Following Rules. WOW! A great way to stultify creativity and innovation. Sure, some rules are necessary. But some are also “dumb”. What if you reduced the number of rules by 50% over the next 30 days? Do you think it would open up the possibilities for people to do NEW THINGS?

7. Punishing Failure. Another great way to beat innovation out of a person. If you’re not failing you’re not moving forward. Failing is a necessary component of success. Honor failure and those who deliver it.

8. Giving Orders. Managers do it. Change Leaders don’t. Do you really believe people won’t do the right thing? If not, you haven’t prepared them. They haven’t grown. You have failed. Learn from it.

9. Benchmarking. Sure, this approach may help you improve your performance but copying will never make you remarkable, unforgettable or give you a competitive advantage. Consider “best in class” as the highest bar to BE DiFFERENT from. If you stop at the best you will be like every other organization in the herd – boring and common.

10. Doing What The Job Description Says. Don’t do what is right; stick to your job responsibilities. “It’s not my job”. “I’ll pass you over to Customer Care”. Customers love this one don’t they? Screw the formal job description. We need people to spot opportunities and do whatever it takes to create maniacal raving fans EVEN if it means going beyond their formal job limits. We do want people to step out don’t we?

This list of ten is a product of the past. It represents a control management culture.

Stand-out organizations today find a way to break away from as many of these as they can as quickly as possible.

Do you have the jam to do it?

Photo credit: Bigstock

5 Essentials of Strategic Renewal

October 1, 2015/Archives /by Roy Osing

Every organizational strategy needs regular updating regardless of how successful you’ve been. It’s simply not good enough to develop your strategy and put it on the shelf, expecting that it will work indefinitely.

Always be looking for and recording the factors that have changed since you crafted the last version of your plan. The business environmental involves dynamics that are relentless and unpredictable and it’s better to be prepared for them by proactively renewing your strategy every year.

Here are 5 basics of the renewal process:

1. Revisit Your Strategy. If you don’t have a strategic game plan for your organization, create one. Ensure that your growth objective, target customer groups and competitive claim are all still valid given your current circumstances. Markets and competitors change rapidly and it is vital that what you claim to be your uniqueness is still relevant and true.

2. FOCUS. FOCUS. FOCUS.
Concentrate on as few objectives and action plans as you can. Avoid the pitfall of many organizations that think this is a brainstorming exercise where the more objectives you can define the better off you will be.

The reality is that if you have too many things to do, you won’t achieve any one of them particularly well.

Define the minimum number of objectives that will allow you to achieve 80% of your strategy. Apply your scarce resource only to the issues that will yield renewal success so figure out a handful of things to do and get on with it. Attack the critical few not the possible many.

3. Modify Your Business Processes.
Renewal requires that you analyze your business processes and modify them to be compatible with your revised direction.

Don’t assume your existing processes will work; they were created to execute your old plan not the renewed version.

And if you decide that cost reductions are required, do the process change FIRST; cutting costs without changing the WAY you do business could impair how you serve your customers.

4. CUT The CRAP.
Strategy is just as much about NOT doing things as it is about choosing a new direction. Once you have determined your renewal path, eliminate the projects and activities that are no longer a priority but simply drain the organization of time and energy.

Most organizations have difficulty doing this; they relentlessly hang on to the comfortable activities of the past and wonder why they can’t make headway on their new course.

The fact is, you don’t have the bandwidth to continue with the past and adopt a new set of priorities for the future. Assign a CUT the CRAP Champion for your team and charge them with the task of cleansing your internal environment of things that are not consistent with your renewal plan.

5. Plan On The Run.
Don’t get fooled into believing that your renewal strategy will go as planned. It won’t. There are always unforeseen events that happen and execution elements that fall short of expectations and you will have to make adjustments to your plan “on the run”.

Avoid sticking to your original course when the evidence proves its a lost cause. Develop a handful of key performance metrics and examine your progress at least monthly (in times of turbulent change, weekly monitoring may be in order).

Learn from your ongoing results and adjust your plan accordingly. The plan on the run formula: plan – execute – learn – adjust – execute – learn – adjust…

Build constant strategic renewal into your culture.

BE DIFFERENT than the herd.

Make the renewal competency your competitive advantage.

Improving Employee Engagement Efforts

September 8, 2015/Archives /by Shea Heaver

Most organizations realize the need for (and huge bottom-line benefits of) an engaged workforce, but the majority still struggle with it. Read more

3 Steps To Build A "DAZZLE" Culture

September 4, 2015/Archives /by Meghan M. Biro

Satisfying your customers isn’t good enough in today’s competitive markets. Meeting their needs falls short of earning their loyalty. You need to dazzle them; leave them “breathless” whenever they touch your organization.

The challenge is to build an organizational culture that serves the customer in every way. Not one that pushes products and services at them. Not one that forces them to engage with the organization in an unfriendly way. Here are three steps leaders can take:

1. Hire “Human-Being Lovers”

People who are born with an innate desire to serve their fellow human beings. People who get absolute joy from serving and do whatever it takes to see someone’s eyes light up.

Customers can’t be delighted if an employee would rather be taking inventory than taking care of them.

You can’t train people to “love humans.” You can train them to “grin” with a smile in their voice, but that’s the extent of it.

To select the right candidate, the recruitment interview should always include the the question “Do you love humans?” with the follow up “Tell me a personal story that proves it”. If you get goosebumps from the answer, hire the person. If not, show them the door.

2. Trash Dumb Rules

Rules have a legitimate management control purpose but if they drive business away because customers are unwilling to play by them, what’s the point?

Have fun with the idea. I struck a number of “dumb rules committees” to seek out and destroy senselessness; I made it matter by holding my leadership team accountable for implementing the changes.

Rules that serve the customer requires their engagement. Ask them for their input in rule design; they will be impressed that you are open to asking for their help.

Empower your front line to bend rules in special circumstances when they don’t make sense to a particular customer and their loyalty is in jeopardy. Not every policy will be acceptable to every customer, so allowing some flexibility is required.

Don’t worry, your employees won’t give away the farm. Provide them with the skills to balance the needs of both the company and the customer.

3. Turn OOPS! Into WOW!

Sure you do your best to avoid making mistakes, but they will happen. That’s life in any organization.

The good news is that if your service recovery is remarkable when you disappoint one of your customers they are more loyal than if the mistake never happened.

The issue is that most organizations don’t have a service recovery strategy; they don’t like to admit they make mistakes and as a result don’t take the time to plan for when it happens (and it always does).

So how to recover? Fix the mistake fast and then blow the customer away by surprising them with something they don’t expect.

Surprise Is Magic

People expect the screw-up to be remedied but they don’t expect the extra personal attention you give them to atone for the mistake.

Speed is critical. A recovery succeeds only if it is delivered within 24 hours of the OOPS! After that, save your energy for the next one coming your way.

Leaving people breathless is not rocket science; it’s about delivering basic human needs. We want to feel special, treated as individuals and delighted by surprise.

Stand-out leaders understand this and create organizations to deliver.

Image: bigstock

Perfectionism At Work: Avoiding Burnout

August 28, 2015/Archives /by Stuart Hearn

It’s not unusual for employees to be driven to succeed, especially in a company which is striving for success and prides itself on hiring highly motivated staff. But, according to new research, reaching for perfection isn’t all it’s cracked up to be.

While you might think that perfectionism is a personality trait that would be productive, you would be mistaken. Studies conducted by York St John University and the University of Bath have shown that perfectionism can be a destructive force.

Perfectionism Is A One-Way Ticket To Burnout

Extremely high personal standards and goals? Your own worst critic? If that sounds familiar, then perfectionism may be an issue. In the workplace, perfectionists tend to be those putting themselves under immense pressure to reach goals that others perceive to be close to unattainable. In doing so they may spend copious amounts of time working on a task and going into meticulous detail.

There’s no arguing that in the short term, perfectionism could achieve excellent results here and there. Unfortunately, in the long-term, it’s a very dangerous personality trait. Perfectionism is very closely linked to burnouts, which happens when stress levels hit the roof leading to fatigue and withdrawal.

Perfectionism And The Workplace

Employers have to take some responsibility for the perfectionism epidemic. Modern workplaces are often highly focused on performance outcomes and employee performance is closely monitored. Highly charged work environments are counter-productive. While they may be striving for better results, perfectionism and work stress produces poorer performance.

Dr Thomas Curran, who co-authored the research, said “We suggest its [perfectionism’s] effects can be managed and organisations must be clear that perfection is not a criteria of success. Instead, diligence, flexibility and perseverance are far better qualities.”

Don’t Burn Out, Take Time Out

Perfectionism may be part of a person’s make up, but it can be exacerbated by employers who are results driven and have high expectations of staff. Innovative companies, just like Google, can look at ways to achieve results by decreasing workplace stress.

1) Take Time Out – Asking employees to work overtime isn’t good for productivity or performance. The most productive employees are those that have time to take a break. Encourage staff to take their annual leave and recharge their batteries, and never keep them late in the office, and you’ll see an improvement in productivity.

2) Depressurize Work Environments – Look for alternative work environments to take away some of the stress. This can be as simple as changing office lighting, to bigger moves towards remote working and flexible working hours. Flexible working arrangements can boost workplace productivity by 71%, not a figure to be sniffed at.

3) Take Failures on the Chin – Instead of chasing results by micromanaging and reacting negatively to missed deadlines, encourage employees to take charge of their own work and use failures as an opportunity for improvement, not as an excuse for loading on more pressure. Use failures to your advantage and work on strategies to avoid them in the future.
Bearing these three points in mind could be the solution to mitigating the negative consequences of high pressure work spaces and perfectionism on the part of management and employees.

IMAGE: BIGSTOCK

6 Ways to Help Employees Ease the Crush of Student Debt

July 28, 2015/Archives /by Dan Macklin

Millennials are feeling the crush of student debt—but they aren’t the only ones. Generation Xers and Baby Boomers are also struggling to pay off their student loans or the loans they incurred to fund their children’s education.

As a result, a growing number of employers are adding student loan refinancing programs to their voluntary benefits packages and total rewards strategies. Student loan refinancing programs (such as SoFi) enable workers to pay off their student loans faster, often saving borrowers thousands of dollars over the lives of their loans—money that can be put toward living expenses or the funding of other employer-sponsored benefits such as 401(k) and retirement savings programs.

In addition to providing access to a student loan refinancing program, employers can help workers by offering them sound financial guidance like these six practical (yet often-overlooked) strategies for repaying student loans more effectively:

Getting organized is step one. Employees with multiple loans often have trouble keeping track of everything—especially those with multiple lenders. These individuals should load all of their loan information into a spreadsheet or use online tools such as those provided by tuition.io to get better organized.
Sign up for automatic payments. Setting up auto payments with lenders minimizes the chances of missing a payment (which hurts borrowers’ credit scores). And many lenders offer a .25% interest rate discount for setting up auto payments.
Consider bi-weekly payments. Paying every other week (as opposed to monthly) results in an extra month’s worth of payments every year, which can save borrowers a significant amount of money on interest. It also helps them pay off loans faster. In addition, paying more than the minimum amount is a wise strategy for those who can afford it. Even an extra $20 speeds up the repayment timetable and saves on interest.
Review your options and think about refinancing. Prepaying, changing repayment plans, and refinancing are three options employees should consider if they want to reduce the money they’re spending on interest. Refinancing at a lower rate is often worth exploring soon after borrowers leave school, increase their income or improve their credit.
Look into federal loans. Although there are only a handful of lenders who refinance federal loans, it can be an attractive, cost-saving option for many borrowers with high-interest-rate Direct unsubsidized and PLUS loans. But, as with any refinancing, borrowers should do their homework before refinancing federal loans with a private lender.
Seek forgiveness. Federal loans might be eligible for forgiveness; however, these benefits don’t transfer to private lenders through the refinance process. The most common federal loan forgiveness programs are for borrowers in the military, those who work in public service or education, and those who utilize one of the government’s income-driven repayment plans such as Pay As You Earn (PAYE).

While they’re simple enough, these six strategies can make a world of difference to the financial well-being of your workforce.

Giving employees the programs and guidance they need to ease the crushing effects of student debt helps them take greater control of their current finances as well as secure their financial future. What’s more, it positions your organization as a true employer of choice—not only to current generations of workers but for those to come.

About the Author:

Dan Macklin is co-founder and vice president of SoFi, the nation’s second largest marketplace lender. SoFi offers mortgages, personal loans, student loan refinancing and more to high achieving professionals. Previously, Dan spent 12 years at Standard Chartered Bank leading enterprise sales and product development across London, Singapore and Shanghai.

And That’s Why The Guys (And Gals) That Work Make Cultures That Rock

July 13, 2015/Archives /by Kevin W. Grossman

“Now that ain’t workin’ that’s the way you do it
Lemme tell ya them guys ain’t dumb
Maybe get a blister on your little finger
Maybe get a blister on your thumb…”

—Dire Straits, “Money for Nothing”

For nearly 40 years we’ve been the guys that work. Childhood friends who in adulthood continue making an annual trek to “hangout.” Men of a certain age who continue to invest in a friendship that’s seen many ups and downs, ins and outs, and others who have come and gone over the years. Men who have had varying careers, varying relationships, some with children and some without, who have experienced hardship and loss as well as success and enduring love. Men who have created an inclusive culture from a shared collective of unique behaviors and experiences that extend well beyond the bounds of their own inner drum circle, affecting many others in their lives – family, friends, colleagues and today even passerby on social networks.

The guys that work. But it’s not all unconditional bromance love-fest because there’s a valuable return for us all – the catch phrases, the sounding boards, the support networks, the referrals and all the memories that keep us motivated, working hard to keep working together and reinvesting in our personal culture.

Just like the “guys at work” reference that Geddy Lee makes about his bandmates and long-time friends in Rush, a progressive rock band that’s been playing together for over 40 years. But the “guys at work” include everyone who works for, in and around Rush, and their extended families and friends. It’s been their inclusive culture for decades (and that includes guys and gals).

Because for those cultures that rock, we’ll not only salute you, men and women alike, we’ll work for you and evangelize for you. Of course that’s a reference to a classic rock song by AC/DC called “For those about to rock,” but it’s a mantra that continues to ring true when it comes to workplace culture today. Great “bands” and brands focus on culture first and foremost so it will drive engagement, business outcomes and ultimately success.

Jim Knight, a leading training and development expert who wrote Culture That Rocks and worked with Hard Rock International for 20 years where he led the renowned School Of Hard Rocks, put it this way on the TalentCulture #TChat Show: Culture is only as strong or weak as the employees that collectively make up the heart and soul of the organization. Company culture should be hard to copy, but not hard to understand.

Right on. Both Jim and I have our culture brand-crushes – one of his is Southwest Airlines and one of mine is Apple (outside of my own mothership PeopleFluent, and TalentCulture, of course). But we both agree that culture is unique in lesser known brands and entities much closer to home as referenced above. What’s interesting is that although company culture is “personal” and we’re familiar with the phrase “home is where the heart is,” but we never hear “work is where the heart is” for cultures that do rock.

And it’s both. Company culture again is that collective set of shared experiences – good and bad and all in between – where we love what we do first. Then we’re loyal to those that we do it within and around and for, and then ultimately the company itself. It has to go from the inside out no matter the inspirational and motivational leadership up top.

Marcus Buckingham concurs. The renowned speaker, author, 20-year veteran of Gallup, and founder and chairman of The Marcus Buckingham Company told me that his research data actually clarifies my above points. But how long people stay and how productive they are while they’re there depends massively on what they end up doing within the job, the actual work that you’re doing actually fits the best of who they are.

The reality is that no matter much the culture rocks and the work loved, the players still come and go due to continuous economic fluctuations and job transience. But there will be more coming and even returning than going when the culture works and keeps us motivated and invested in the high-performance and rewarding shared experience.

And that’s why the guys (and gals) that work make cultures that rock.

Planning For Tomorrow: Generation Z

June 26, 2015/Archives /by Alexander Maasik

While a lot of companies are still struggling with millennials, a smart HR manager is already looking at the generation Z, oldest of whom are turning 18 and slowly entering the workforce.

Generation Z will be, by all estimates, even trickier than millennials for whom money is not as important as potential for growth and self-improvement. First studies with the newest generation, conducted by Adecco, show that although potential for growth is important to them as well, it is not such high a priority (41% for Millennials vs 30% for Generation Z).

Although they have been criticized for having a 8 second attention span, research by Altitude suggest that “Gen Z have a carefully tuned radar for being sold to and a limited amount of time and energy to spend assessing whether something’s worth their time“ and “One-way messaging alone will likely get drowned out in the noise.“

Evolving Your Business

This is something that HR specialists, managers and team leaders must adapt to. If employee engagement and two-way communications are important when dealing with Millennials, then in 5 years time it will be a vital part to attract and keep talent from the newest generation. Luckily, there are a lot of options.

It will require a very fine tuning of a company’s environment (culture and communications) to attract young people while unemployment is going down. The same studies mentioned previously show that for young people getting a dream job is more important than ever.

An attractive work environment is a place where an employee wants to work. For Millennials, it requires a positive relationship with a supervisor, clear two-way communications and a chance to improve yourself. I’m sure it’s the same for generation Z but they want more of everything. And they want it to be online. Communication must be fast, mobile and available on your iPhone. Work should be engaging (think of social online games),There must be enough independents that they can prove themselves and earn immediate recognition.

There are already a lot of tools for this sort of interaction (most of them start-ups created by Millennials). Some of them (like Office 365) offer complete solutions as an EPN but this is actually not what most companies need. It’s better to find one or two apps that cater to a specific need. For instance, if you need a project management tool, you can try Basecamp, or if you need a feedback/reporting tool, Weekdone progress reporting app allows for quick PPP or OKR based solution, that give an overview of everyone’s work without spending those 8 seconds.

Online communication tools add a feeling of social media to working, which is very important to both Generation Z and Millennials. Whether it’s game-like achievements or collecting points, it’s familiar for the young. Don’t forget: this generation has never lived in a world without a smartphone or iPad. For them, 24h Internet access is a normal thing. And they prefer communicating “in spurts of shorter, but more frequent, bursts of information” aka texting.

They expect not to lose all this when going to the office.

Staying ahead
The rewards from attracting Generation Z early are many. First of all, you’ll be ahead of others that gives you a chance to win over the best possible talents. Secondly, the Millennials (who’ll soon make up most of the workforce) want the same things so you’ll have made your company a perfect work environment for most of the workforce out there.

Photo Credit: Big Stock Images

Stand-Out Leaders Putter At These 7 Things

April 9, 2015/Archives /by Roy Osing

Old school leadership is about control and pushing people to achieve results; setting and communicating objectives; delegating tasks; measuring results.

Nothing wrong with old school, it’s just that different priorities and actions are required if leaders are to meet the challenges of todays competitive economy and changing employee expectations.

New school leaders make it their priority to help people; to “take care” of them. They make it easier for people to do their jobs. They run interference; bash barriers and eliminate the grunge preventing progress.

New School Leaders Putter At These 7 Basics

1. They are mindlessly focused on detail.

Detail about individuals and what’s going on for them. It’s about the little things and the “small picture” where things get done. Where people take individual actions to move the organization forward. At the coal face where customer and employees engage. If a leader doesn’t know what’s going on where customer meets company, how can they help make it a better experience for all? Exactly!

2. They have an uncanny memory.

The putterer has the innate ability to remember what they’ve seen, heard and felt in the workplace so they can follow up and take whatever action is necessary. They correlate their experience with the strategy and objectives of the organization so they can remedy any dysfunction they see or reward any champion performance they observe.

3. They make the work environment comfortable for people.

Clean. Tidy. Organized. A place where people look forward to hanging out everyday. They are crazy about hygiene factors; the basic needs that people require if they are to perform well consistently. If they are working in a pit, don’t expect them to deliver sterling results. If they aren’t WOW’D by the comforts of their workplace, they won’t be in a mood to delight a customer.

4. They take action themselves when their personal intervention is critical to moving forward.

Putterers don’t delegate on matters requiring inspiration and direction. Small picture issues can’t be delegated as no one other than the leader can FEEL what needs to be done; their passion can’t be delegated. Furthermore, delegation of small picture issues sends the “I really don’t give a damn” message to all, and their currency with the troops takes a plunge.

5. They are constantly active.

Always on the move. Always looking for things to improve for people. Don’t forget the small picture has high resolution and is always in flux, requiring constant movement on the leader’s part. They keep their feet moving!

6. They anticipate.

They have acute sensor abilities, being able to apply what they’ve learned in other circumstances to a situation that is developing in front of them. And, as a result, either avoiding an unpleasant ending OR achieving something extraordinary.

7. They smile.

Putterers love what they do. They are happy. When confronted by disappointment they look for the pony. Their positive attitude is contagious. And it costs nothing. People around them catch the “smile virus”. It spreads. Imagine a workplace where everyone is smiling! Think it’s productive? Ya.

Stand-out leaders are awesome at the basics. How do you rate?

How To Cure A Sick Company Culture

March 3, 2015/1 Comment/Archives /by Roy Osing

Performance wanes. Employee engagement falls and morale sinks.

These are tell-tale signs that your culture is sick and needs attention. So how do you go about fixing it?

First, three housekeeping questions:

1. What is “culture”? Culture describes an organization’s working environment. How people behave. What they talk about. How they interact with and treat one another. The values they respect and hold sacred.

2. What is the purpose of culture? It enables the achievement of goals. It is a tactic, if you will, that facilitates healthy and effective execution of a company’s strategy because it engages every employee in its purpose. Culture is the engine of accomplishment. A finely tuned engine delivers high performance; a poorly tuned one is hit and miss.

3. What is the “right” culture? There is no shrink-wrapped version of culture that applies to every organization. You must create the unique one that works for you. There may be elements in common with other firms, but you discover this after the fact. Culture should never be copied; it should be created.

Cultural change requires an intervention; you can’t expect it to change without an imposition. The challenge is to move from “this is the way things are around here” to “this is the way things must look if we are to survive and thrive.”

Here are five steps that will create the culture that is right for you:

1. Start with building your strategic context. Culture is guided by the strategic game plan of your organization — “what you want to be when you grow up.” It’s an expression of what the inside of your organization must “look like” in order to successfully execute. Early in my career we had to shift from being a monopoly telecom business to a nimble customer-focused competitor; we needed to create a different culture to take us there. The journey began with creating a new strategic vision that would allow us to successfully compete in a world we had not previously experienced.

2. Develop the values you require every team member to align with. Successful execution begs that everyone is on the same page in terms of how to do their job. A value is a common-held belief, without which your strategy is impaired. Technology businesses require risk-taking, creativity and innovation to be successful; if employees don’t act in a way that delivers these values, dysfunction sets in and progress is eluded.

3. Define the behaviors that are required to exhibit each values. For each value develop more granularity to move away from an aspiration to something that is concrete and more understandable. For example, if “spirited teamwork” is one of your values, define in more specific terms what is meant by the value. What behaviors would you expect to see exhibited when spirited teamwork is alive and well in the organization. This is a critical step. Values need to be translated so that every employee has a direct line of sight that connects what they do every day to the values expected.

4. Assess the inside. Evaluate each employee in your organization to determine his or her “value fit.” Some will transition immediately to your new values; others can be convinced to adopt them and others will refuse. The point is you need to get everyone onboard fast; time is not your friend. Exit who you believe are the “non-adopters”; they will infect their colleagues if they stay and prevent progress.

5. Build your values into your reward and recognition programs. Make the expression of values matter by holding people accountable. Reward awesome “spirited teamwork” in front of employee groups. Publicize your “value heroes” so others know what is expected. Ultimately, include values as part of your variable compensation program, in which the consistent heroes are financially rewarded. If you have a 360-degree feedback program, include values as an important part of individual assessment.

The culture that is right for you is much more than an aspiration. If you don’t follow through with the specific executional elements necessary to give it “life,” it will remain a dream.

And nothing will change.

About the Author: Roy Osing is a former executive vice-president and CMO with over 33 years of leadership experience. He is a blogger, educator, coach, adviser and the author of the book series Be Different or Be Dead.

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Find Your True Self And Run With It

January 13, 2015/Archives /by Meghan M. Biro

“This above all: to thine own self be true.” – Shakespeare

How long does it take to tell a “brand” apart from an authentic person? From the first word out of his or her mouth, right? “Brands” tend to be a little too perfect — packaged, programmed, plastic. They push what they think we want to buy, not their real selves. It’s like the difference between processed food and the fresh, “real” food you can get at farmers markets.

I want authenticity when I hire, and even when I’m not. Catching my drift? I do not want some amalgam of what the applicant thinks the employer is looking for. I want to know you for the real you. I want to celebrate your personality – every nook and cranny. Real success has always been about knowing ourselves and staying true to that core. People who know themselves enrich an organization’s culture, and add to the workplace community with their spontaneity and honesty.

Branding isn’t without value, but it can’t be the ultimate measure. That has to go deeper.

Here are five ways to find your authentic self:

1) Take Shakespeare’s advice and be true to yourself. Know your values and never compromise them, even if doing so might lead to short-term gain. Integrity and authenticity go hand in hand.

2) Be good to yourself. We all have to take care of ourselves. And this means doing things that enrich us, body, mind and soul. Go fly fishing, tutor ex-cons, learn a new language, discover a cool new rock band, start a new business venture, bake cupcakes, read Trollope, hike the Andes. Find things that nurture you and make you feel good about yourself. This will deepen yourself of sense of self, and your self-confidence.

3) Have fun. Life is short and often hard. Fun and a sense of humor help us all get through. They also happen to be amazing productivity and community-building tools. I can’t tell you how many tough meetings I’ve been in where the mood is turned around by some genuine humor. Exercise your funny bone.

4) Don’t hide your so-called flaws. No one is perfect and no one is expected to be perfect. You may be cranky at times, pessimistic, even antisocial or a little weird. Well, guess what? Steve Jobs was a freak. Understand yourself — talents and “flaws” — and bring it all to the table.

5) Know what you want. Career trajectories are impossible to predict. But if you know who you are and what you want, you’ll save a lot of time and energy. To the greatest extent possible, only go after opportunities that ignite your passion and stir your soul.

Authentic people are exciting, original and refreshing, the essential element of an exciting, vibrant workplace culture that leads to knockout performance. Exciting companies are hungry for authenticity. Find your true self and run with it. Please let me know how it goes.

This post was adapted from Rethink Brand ‘You’: Find Your Authentic Self, which was published on Forbes.com.

About the Author: Meghan M. Biro is a globally-recognized leader, talent management and career strategist, and social community catalyst. As founder and CEO of TalentCulture Consulting Group, she has worked with hundreds of companies, from early-stage ventures to global brands like Microsoft and Google, helping them recruit and empower stellar talent.

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