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Telecommuting: 5 Ways Companies Benefit

Last year, when Yahoo! CEO Marissa Mayer banned telecommuting for her employees, the decision stirred a vigorous debate about whether it’s valid for any business to let employees work from home.

As I see it, any organization can boost the personal and professional productivity of its workforce through telecommuting. And the more widely it is embraced, the better for the company.

Therefore, it’s a smart move to integrate technologies that make the work-from-home process smoother and more seamless.

Telecommuting Success: It’s More Than Technology

However, simply putting new technology into place and allowing your workforce to telecommute won’t make your business productive. Successful virtual work initiatives still require effective management. Leaders need to engage team members (as if they were physically at the office) and make sure they are kept in the loop, so they remain psychologically and socially connected, even when they don’t share a physical office space.

5 Key Business Benefits

But that said, when virtual work options are implemented appropriately, the advantages are abundant. For example, here are five major ways companies can benefit:

1) Morale: Happier employees get more done. In many cities, employees deal with a grinding commute, only to sit in an office where they interact very little with their coworkers. Whether the telecommuting arrangement is permanent or just a weekly flex day, the reduced travel and stress can provide a tremendous boost in employee morale.

2) Talent Acquisition: This can be a significant advantage in both large and small markets, because the best talent isn’t always within driving distance. This is certainly affected by the scope of the position, but businesses that don’t require day-to-day physical access to a shared office can benefit by finding the best candidates, regardless of physical location. Telecommuting lets companies choose from a much larger talent pool when it’s time to recruit for open positions.

3) Productivity: If you have ever worked remotely you probably know that you can accomplish much more when the conditions are right. At many offices, constant distractions mean less work gets done than the company desires. While face-to-face camaraderie may help employees build relationships, beyond small talk, there isn’t much that can be accomplished sitting in a meeting room that can’t be accomplished from a distance, using collaboration tools.

4) Flexibility: Trying to bring teams together in the same space and time isn’t necessarily easier because everyone travels to a central office. The technology that companies adopt to enable telecommuting allows teams to collaborate in real time from anywhere members are located. Participants can access teleconferencing, web conferencing and telepresence from almost anywhere. So when people can’t be in the same physical place, the meeting will still go on.

5) Adoption: I have said this for as long as I can remember: ”Eat your own dog food!” Any business that considers itself a high-tech organization should adopt tools, structures and processes required for successful telecommuting. What’s more, these capabilities should be  promoted as a way the workforce can achieve maximum productivity and work-life balance. Using this technology day in and day out can truly bring the organization closer. And the value of that connection can be priceless, as it translates to better selling, delivery and support of the solutions your customers need.

What other ways can organizations benefit from telecommuting? Does your company allow telecommuting? If not, why? Share your opinions and ideas in the comments below.

(Editor’s Note: This post was adapted with permission from an article written for and published in Commercial Integrator Magazine and republished by Millennial CEO.)

(Also Note: To discuss World of Work topics like this with the TalentCulture community, join our online #TChat Events each Wednesday, from 6:30-8pm ET. Everyone is welcome at events, or join our ongoing Twitter conversation anytime. Learn more…)

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New Year, New Company Culture? #TChat Preview

(Editor’s Note: Are you looking for a full recap of this week’s events and resources? Read the #TChat Recap: “What’s Your Culture Tattoo?)

“It’s never too late to start all over again.”
John Kay

As we move into 2014, it’s natural to take stock of our status — where we are, where we’re headed and how to get there.

That future-minded theme is the framework for #TChat Events throughout the month of January. And we’re excited to kick off the series this week with Fortune 500 executive leadership advisor, columnist, and author, Mike Myatt.

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A year ago, Mike wrote a compelling Forbes post, “10 Reasons Your Top Talent Will Leave You,” which challenged business leaders to take a hard look at the how they undermine organizational culture and workforce commitment. His conclusion was stark — unless companies address these fundamental issues from the top down, it’s only a matter of time before employees will look elsewhere.

Of course, some executives will never get it. But what’s really alarming is how common these issues seem to be in today’s world of work. According to employee engagement research, most companies are long over-due for an extreme culture makeover.

But how? What can leaders do to intervene successfully?

That’s the focus of Mike’s new book, “Hacking Leadership” — 11 Gaps Every Business Needs to Close, and Secrets to Closing Them Quickly. So we asked him to join the TalentCulture community this week for a conversation about how to fix organizational cultures that are failing on multiple levels.

“Sneak Peek” Hangout

I had an opportunity to conduct a brief hangout with Mike, where he set the stage for this week’s conversation:

Also, to help you prepare for this week’s #TChat events, we’ve listed questions (at the end of this post), and selected several related articles:

8 Strategies to Successfully Change Your Corporate Culture
When Your Culture Needs a Makeover
 If You Want to Change Corporate Culture, Dare to Tell the Truth
How To Build a Great Corporate Culture
How Organizational Design Can Help Improve Corporate Culture

For everyone who wants to crack the code on cultural change, this promises to be an interesting and helpful week. So bring your ideas and opinions — and let’s talk!

#TChat Asks: Is It Time For A Business Culture Makeover?

#TChat Radio — Wed, Jan 8 — 6:30pmET / 3:30pmPT

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Tune-in to the #TChat Radio show

Our hosts, Meghan M. Biro and Kevin W. Grossman talk with Mike Myatt about how to assess cultural health, and steps leaders can take to turn around a struggling organization. Tune-in LIVE online this Wednesday!

#TChat Twitter — Wed, Jan 8 7pmET / 4pmPT

Immediately following the radio show, Meghan and Mike will move to the #TChat Twitter stream, where Dr. Nancy Rubin will lead an open chat with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we address these 5 related questions:

Q1: What factors motivate people to remain with an employer?
Q2: How do leaders know if their culture needs a makeover?
Q3: What role can recruiting play in driving healthy cultures?
Q4: What critical development activities build employee commitment?
Q5: What technologies help leaders makeover business culture?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and in our LinkedIn Discussion Group. So don’t be shy! Please join us, and share your questions, ideas and opinions.

We’ll see you on the stream!

Image Credit: Stock.xchng

2014: Year of the Social Employer Brand Ambassador

We already know that social media is extremely powerful for business communication. Essentially, anyone with an internet connection has the potential to cultivate and grow a brand. Corporate brand, product brand, personal brand, employer brand — the possibilities are limitless.

It’s as easy as flipping on a light switch! Well maybe not that easy, but social channels have blown traditional media out of the water, and there’s no going back.

Of course, with its potential to drive brand development, social proliferation can also have a huge impact on talent acquisition and retention. How does that work? The idea in leveraging social media to grow a brand is through a fan base that we call “brand ambassadors.” Collectively, your ambassador group functions like a marketing and promotional team that amplifies the message for whatever it is that you’re trying to sell — products, services, yourself or your organization.

Employer Brand Ambassadors: What’s the Challenge?

If you’re an employer, which audience should be your biggest, most important source of brand ambassadors? Customers? Industry thought leaders? Local media outlets? Nope — it’s your employees. But do organizations currently view employees this way? Based on my experience in working with HR executives, I struggle to say yes.

We know that social media instantly connects you with the online world, and the most effective way to grow an employer brand is through social media channels — Facebook, Twitter, Google Plus, LinkedIn, blogs, Instagram, Pinterest — the list goes on. So ideally, if employees are your prime brand ambassadors, and social media is the best way to grow your brand, you should be able to say that, when your employees interact with others on social channels, they’re effectively promoting your organization as a great place to work.

Are you confident making that claim? Unfortunately for most employers, the answer seems to be NO!

Enter My Bold Prediction for 2014

With the holiday season upon us, we’re seeing our share of blog posts about HR Technology predictions for 2014. One of many good reads is from Craig Bryant at the TLNT blog, “5 Predictions for Where HR Technology is Going in 2014.

My key prediction is a tad bold, but here goes: I think that organizations are ready to give their employees the right tools, so they can easily represent the company as brand ambassadors on social media. In other words, employers will actively explore and implement cloud-based solutions that make it simple for employees to curate and share high-quality, on-brand content with their connections.

Why Does This Shift Matter?

The biggest barrier organizations face when integrating social media across business functions is the inability to ensure a consistent, coherent brand message and voice. It’s about mitigating risk and ensuring that employee social media activity creates a net positive impact, and doesn’t result in PR fiascos. (Case in point: HMV employees react to firing on Twitter.)

Organizations that figure out how to remove these barriers so employees can comfortably operate as employer brand ambassadors will see huge gains in all facets of their business. Think about it — if your company has 500 employees, and each employee has an average social media network of 300 people, that’s a direct network of 150,000. All of these 150,000 connections have a network of their own, so before you know it, you’re reaching millions — all because you enabled your inner circle.

Mark my words: 2014 will be a watershed year of “employee enablement.” Organizations will gain momentum by creating and supporting brand ambassadors who come from within their ranks.

There are very few players in this space, but watch for momentum in the year ahead. You’ll want to look at platforms like PostBeyond, Jostle and EveryoneSocial to see how they help organizations support employees as brand ambassadors. Fasten your seat belts ladies and gentlemen, 2014 is going to be a milestone year for social HR business tools!

(Editor’s Note: To discuss World of Work topics like this with others in the TalentCulture community, join our online #TChat Events every Wednesday, from 6:30-8pm ET. Everyone is welcome at events, or join our ongoing Twitter conversation anytime. Learn more…)

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#TChatHoliday: Sharing Warm Wishes, Community-Style!

The holidays are a perfect time to reflect upon the past year’s experiences, and look ahead to new opportunities — something the TalentCulture community does continuously.

But earlier this week, Kevin W. Grossman joined me for a brief hangout to compare notes about what it has meant to connect with all of you this year, what our holiday plans are, and best of all, why we’re so excited for 2014!

Of course, we’re not the only ones with ideas, plans and goodwill to share with the community. We’d love to hear from you, too!

Just leave a comment below — or post a tweet, photo or video from Vine or Instagram, and include the hashtag #TChatHoliday. As we roll into the New Year, we’ll curate and share your greetings, memories and aspirations for all to see.

THANK YOU for being part of our growing, thriving, continuous world of work conversation! We appreciate everyone who is helping us explore this new form of community building.

We hope that you enjoyed Hanukkah and Thanksgiving holidays. And we wish you a Merry Christmas, Heri za Kwanzaa and Happy New Year!

Looking forward to our next #TChat on January 8 — but until then, make the most of this time to catch-up with those who matter most to you. Stay safe, and be merry!

Image credit: Kirkland’s

Managerial Magnets: Becoming A Leader Others Want To Follow

Written by Roberta Matuson

Are you a manager who’s ready for a professional breakthrough? Then it’s time to become the kind leader people will do anything to work for. The kind of leader who draws others to you. It’s time to become a magnetic leader.

Contrary to popular belief, great leaders aren’t born that way. Most are developed, coached and mentored throughout their careers. But why wait for someone else to guide you? Magnetic role models are all around us. So, no matter what your title or level of experience, you can observe more closely and strengthen your own skill set anytime.

Here are 5 best practices to help you get started:

1) Put Your Team First

When in doubt, put the interests of your employees ahead of your own. For example, it’s tempting to volunteer your department to organize this year’s charity event. After all, it would be great PR for you and the rest of your team. But everyone has been working on weekends to complete a critical project on time and within budget. They’re already burned out.

This is a good time to take a pass. Your team needs a break. Let them recharge. There will always be other volunteer opportunities.

2) Go to Bat for Your Employees

Let’s say you’ve been discussing a potential reorganization with your superiors. However, upon reflection, you believe the timing isn’t right for your organization to make that move. You feel uncomfortable asking your manager to reconsider the current plan.

Be bold. Let your boss know you’ve had a change of heart. Explain your rationale, and be prepared to offer alternative solutions. Regardless of the outcome, your employees will eventually figure out that you had the courage to push back when others would have retreated. Those who walk through the fire with you will stick by your side through thick or thin.

3) Learn to “Manage Up”

In my book, Suddenly in Charge, I explain that managing up isn’t about brown-nosing. It’s about developing strong relationships with those above you and throughout the organization, so you can get your people the resources they need to perform well.

In every company, there are people who are somehow able to get what they need while everyone else waits on the sidelines. These people have taken the time to build strong relationships up and down the organization. You can bet these resourceful leaders have no problem keeping top talent on their team. Observe how they work — and if an opportunity presents itself, ask for some tips.

4) Make Yourself Visible and Accessible

Magnetic leaders are visible both inside and outside their organization. Get involved in a professional association. Whenever possible, step up and volunteer to take a leadership position. You’ll be seen as a leader in your field, based on that affiliation. Don’t be surprised if others come to you seeking advice or a position on your team.

5) Treat People the Way You’d Like to be Treated

I bet you’ve heard this one before, right? It seems so obvious — but when is the last time you saw someone in a managerial role who consistently follows this creed?

In my book, Talent Magnetism, I tell the story of magnetic leader, Chris Patterson, CEO of Interchanges, who took it upon himself to help an employee who was in crisis. Patterson made it his personal mission to provide his employee with the best care possible during a life-threatening illness. He did so with compassion and conviction. This is a guy who is magnetic in every way.

Magnetic leaders are highly valued by their organizations — and are compensated accordingly. But it’s not just a reward for their effort and contributions to corporate objectives. Their employers know that leaders who display these characteristics are highly attractive to competitive organizations.

Do you know role models who demonstrate the value of magnetic leadership? What do they do that makes them so attractive to others in their professional sphere? Please share your experiences and ideas in the comments area.

Roberta-Matuson-Photo(About the Author: Roberta Matuson, The Talent Maximizer®, is the President of Matuson Consulting, a firm that helps organizations achieve dramatic growth and market leadership through the maximization of talent. Her new book, Talent Magnetism, is available for download or purchase at Amazon.com. Connect with Roberta on Twitter or on LinkedIn.)

(Editor’s Note: This post is adapted from Brazen Life, with permission. Brazen Life is a lifestyle and career blog for ambitious young professionals. Hosted by Brazen Careerist, it offers edgy and fun ideas for navigating the changing world of work. Be Brazen!)

(Also Note: To discuss World of Work topics like this with others in the TalentCulture community, join our online #TChat Events every Wednesday, from 6:30-8pm ET. Everyone is welcome at events, or join our ongoing Twitter conversation anytime. Learn more…)

Image Credit: Rebecca Krebs via Flickr

Candidate Experience: Survey Insights #TChat Preview

(Editor’s Note: Are you looking for full highlights and resource links from this week’s events? Read the #TChat Recap: “Candidate Experience: Getting It Right.”)

Candidate Experience.”

The concept has been gaining visibility in HR circles for years. Along the way, we’ve explored the topic multiple times at #TChat events, and on this blog.

The term isn’t yet part of a typical job seeker’s vocabulary. But people don’t need to speak HR lingo to know if a prospective employer treats them with courtesy and common sense. Regardless of whether a candidate is hired, those impressions make a lasting impact. And in a world where both top talent and brand loyalty are scarce, companies ignore these fundamentals at their peril.

Candidate Feedback: Thunder Rolls

Of course, word now travels incredibly fast on social channels. And with organizations like The Talent Board (the “CandE” Candidate Experience Awards people) paying close attention, the voice of the candidate is getting louder all the time.

In fact, response to this year’s “CandE” survey was thunderous. Nearly 50,000 former job candidates invested 40 minutes each to tell The Talent Board how employers managed their application and interviewing process. Imagine the insights that will come from all of those data points!

Fortunately, we don’t have to wait much longer to find out, because this week, we’ll hear “early returns” from two of the leaders behind the survey:

 Elaine Orler, President of Talent Function Group and chairman of The Talent Board;
Gerry Crispin, Staffing Strategist and Co-Founder of CareerXroads Colloquium.

Sneak Peek Survey Results

To kick-off this week’s discussion, Gerry joined me for a brief G+ Hangout, where we discussed the focus and importance of this year’s analysis:

If you’re an HR professional, or a business leader who wants to know how to win hearts and minds through recruiting best practices, you won’t want to miss this week’s #TChat conversation!

#TChat Events: Candidate Survey: Early Insights

#TChat Radio — Wed, Dec 11 — 6:30pmET / 3:30pmPT

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Tune-in to the #TChat Radio show

Our hosts, Meghan M. Biro and Kevin W. Grossman talk with Gerry Crispin and Elaine Orler about early findings from the candidate experience survey — and implications for HR. Tune-in LIVE online this Wednesday!

#TChat Twitter — Wed, Dec 11 7pmET / 4pmPT

Immediately following the radio show, our discussion moves to the #TChat Twitter stream for an open chat with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we address these 5 related questions:

Q1: Why does “candidate experience” continue to be a hot topic?
Q2: As a “perpetual candidate,” what would you like employers to fix?
Q3: What hiring process improvements have you seen that worked?
Q4: Why don’t more companies request + act on candidate feedback?
Q5: What technology traps keep the candidate experience painful?

We look forward to hearing your feedback, as talent-minded professionals — so bring your best ideas from both sides of the hiring table.

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our LinkedIn Discussion Group. So please join us share your questions, ideas and opinions.
We’ll see you on the stream!

Intrapreneurial Spirit: Cultural Alchemy

Written by Renée Warren, CEO, Onboardly

Perfection is hard to define — especially when it comes to finding the right talent for your company. I know this all too well. Running a small communications agency in Canada would seem like an easy next step, after my success as a freelance consultant. But finding the right people to join me and believe in my vision was a tough sell.

Striking Intrapreneurial Gold

I needed to recruit intelligent, resourceful, self-motivated individuals — people who could easily see the big picture and ‘read the play.’ People who didn’t need an employee manual, hand-holding or a perfect office environment to be creative.

So, I hired a few ambitious young people and was surprised at what happened next. They actually helped define the company culture. It blew my mind.

At the time, I wasn’t seeking help to clarify our “why,” or establish our organizational culture. I figured those things would come in time. Little did I know, in recruiting these mavericks, not only would my job get easier, but a unique culture would also emerge.

I learned that these individuals aren’t just hard working employees. They actually are all intrapreneurs — professionals who build businesses from the inside out. And that has made all the difference.

Intrapreneurs Onboard

How did this intrapreneurial crew help create the perfect culture for our growing agency? I’ve identified 5 essential contributions:

1) A Sense of Ownership

Intrapraneurs tend to have a better understanding of the big picture, and their ideas often reach beyond their day-to-day tasks. Our team members are strong believers in the work they do and they embrace responsibility for the results they achieve. They believe they are integral to the organization’s success — they’re not merely working in a position for a paycheck. This passion and attachment only grows stronger with time.

As living, breathing examples of the company culture, the team attracts others to our sphere. They set out to make sure that our culture is heavily entwined with day-to-day operations, and their ambitious attitude becomes contagious. It’s a deciding factor for customers, partners and additional employees, when committing to our organization.

2) Things You Can’t Teach

Intrapreneurs have a way of transforming an organization beyond expectations “because they are self‐motivated free thinkers, masters at navigating around bureaucratic and political inertia,” explains Vijay Govindarajan in a Harvard Business Review post.

Sure, some of these skills can be learned. However, the way this magical mixture comes together is often the product of innate characteristics, rather than the result of training. Members of this special breed either use company culture as a means to excel in a role, or they commit to crafting a culture that will elevate the organization as a whole.

Sounds too good to be true? There is some bad news: It’s often hard to identify this aptitude in a typical job interview. Intrapreneurial aptitude actually can take time — months, or even years — to surface. But if you have a knack for identifying human potential, you’ll be able to recruit ambitious, creative, self-directed individuals who are intrapreneurs at the core.

3) Always Adding Value

Some people go to work to make money, while others go to serve a purpose. Money is important to make ends meet, but it’s not the only reason why people stay with a company and love their careers. When someone is genuinely invested in their work, they will go to great lengths to contribute their best effort. They will work harder and longer to produce the results they seek.

More often than not, this “extra effort” comes from those with an intrapreneurial mindset — from people who refuse to stop until the job is done well. They are exemplary at shaping and contributing to cultures that create business value. Their work is not only self-fulfilling, but something that supports performance across the entire team.

4) Leaders Without the Title

Intrapreneurs are clearly leaders in their own right. They will proactively seek ways to cut costs and increase revenues, even beyond a CEO’s expectations. Regardless of the significance associated with change, an intrapreneur takes on the responsibility as though they own the company — and they make decisions, accordingly.

Perhaps more importantly, these people are visionaries who are willing to challenge the status quo. They “have a dream, and overcome obstacles to achieving it by selling the dream to others” (Hisrich, Peters, and Shepherd, 2010.) Their support of the company often is on par with upper management’s level of commitment.

5) Follow the Magic

No doubt, you already have natural intrapreneurs within the walls of your company. You may know and work side-by-side with some already. But you may not recognize others yet. Surprisingly, these “hidden gems” are not always your classic top talent. However, they are unique. And when you uncover them, if you encourage and nurture them, magic can happen.

How so? Intrapreneurs have a way of making complex processes into something more simple. They see the light at the end of a tunnel that others would abandon. They can think creatively inside and out of the box. They aren’t afraid of taking risks, and they are tenacious problem solvers. Magic? I’d say so.

Letting Your Inner Entrepreneurs Shine

Don’t ignore the signs of an intrapreneur. When you spot them, help them understand that you’re aware of their potential, and then support them throughout their journey. That “go” signal and encouragement from you may be just the thing to kick-start their mission — or keep them on course. Remember, these individuals may not “look” like the typical “CEO” candidate, but can (and will) create magic for you and the company.

It has happened for me. I know it can happen for others. Find the gold in your ranks and let it shine. Give them freedom to make choices and see things through to the next level. If your experience is anything like mine, you’ll never regret it.

Are intrapreneurs actively driving your organizational culture? How do you support them? And how are they contributing to your organization’s success?

Learn More: “Business In Your Business” Conference

For more insight about how to foster intrapreneurship in your organization, check out the “Business In Your Business” International Intrapreneurship Conference in Barcelona, Spain, December 12-13, 2013. Experienced intrapreneurs and inspiring experts will share how the process works for them and explain how you can implement it, too. BONUS DISCOUNT: Get 10% off on your attendance fee — enter the code “TalentCulture“ when you register online.

reneewarren(About the Author: Renée Warren is the CEO of Onboardly, a company that works with early stage startups to help them with customer acquisition and to gain visibility. She has worked with companies such as Udemy, Manpacks, and Beaucoo, helping them create an online presence that consistently gets their products in front of thousands of potential customers. Often referred to as a ‘geek in stilettos,’ Renée is passionate about creating a life that allows her to be the world’s best mom and build a company that continues to create value for its customers through inbound marketing.)

(Image Credit: Dan Brown on Flickr)

Survival Tips for HR Departments of One

Written by Donna Rogers, SPHR

My HR career began in corporate training more than 22 years ago. Our department included three trainers and a coordinator. We reported to an HR director with responsibility for multiple functions — payroll, employment, compensation, policies & procedures, and more. It was definitely not an HR department of one.

However, after several years there and at another large corporation, I downsized dramatically into exactly that — an HR department of one. Me, myself, and I. “We” worked for the greater good of two small family-run companies; the first had 130 employees, and several years later I moved to an organization with 150 employees. Both were in the manufacturing sector, although my corporate experience had been in financial services.

Boy, were those positions different from my big-company background! However, my corporate experience helped me bring professionalism and thoughtfully designed programs to those smaller organizations. And not surprisingly, I continued to learn, even as I found ways to implement HR best practices without the luxury of an HR staff.

Are you looking for guidance as a one-person HR department? Here are 4 key lessons from my past:

4 Tips For HR Departments of One

1) Assess The Territory
It’s essential to get to know the management team and staff as deeply and quickly as possible. My first step was to schedule meetings with each division head and anyone else involved in the process of hiring, firing, and performance management. I created an agenda for each meeting, and I focused not just on gathering situational intelligence, but also on sharing my expectations and asking for ideas about how I could help meet organizational goals. These sessions don’t need to be formal; however, they should reveal enough insights for you to prepare a mini HR needs assessment.

2) Create A Roadmap
Your needs assessment can be your guide, as you write a project plan that prioritizes everything you need to accomplish — including ideas gleaned from the management team. Once I had this plan in place, I had the ability to gain management buy-in — and then there was no stopping me from moving forward to reach my goals. Until, of course, reality struck when I discovered just how limited the budget would be.

3) Think Resourcefully
Financial constraints can put a tremendous crimp in your ability to implement effective HR programs. In my second position, I faced a double whammy. We were cash-strapped, and existing vendors were reluctant to extend credit because the company had a D- rating from Dun & Bradstreet and Standard and Poor’s. It was the first time I had to pay COD (cash on delivery) for anything in business. With a lack of financial resources, I tapped into my professional network instead. My industry connections were a huge asset, as I called upon them for advice and suggestions to overcome budget obstacles. And in those days “a call” was literally that – a “phone” call — almost unheard of these days with email, social media, and professional online groups available at our fingertips. However, even now, I believe that a quick call can be the fastest, most effective way to get things done.

4) Make Technology Your Friend
Of course, technology doesn’t stop with telephones. And the most important thing you can do as an HR Department of One is to rely upon technology to help you work more efficiently. Implementing a solid HRIS (Human Resources Information System) can save hours — sometimes days — when generating management reports, tracking compliance, developing HR plans and conducting program analysis. Also, if cost is an issue (or even when it’s not) you can easily leverage social media for multiple purposes. For example, low-cost social survey tools help you instantly gather feedback from employees about job satisfaction. Social channels also offer a wide variety of career-related destinations and communities where you can drive recruitment that positions your organization as a talent acquisition leader.

These days, I’m one of the resources that HR departments of one rely upon for advice and assistance, when they don’t have the time or expertise to perform those services, themselves. I’m here to help fill essential gaps — whether it’s providing an objective opinion about staffing issues, mapping out a new program, or providing regulatory guidance as an alternative to costly attorneys or full-service consulting firms. For example, I’ve worked side-by-side with Dave Ryan to help him accomplish HR goals at Mel-O-Cream Donuts.

It’s rewarding to work in this capacity. Having operated in my clients’ role previously, I understand what they are going through. I can suggest solutions that I know will make their job easier. I can recommend no-cost/low-cost resources. And I can show them a better way to help HR support business objectives. It advances their company’s mission, and at the same time, it advances the practice of HR.

What do you think about the future of HR departments? Are companies likely to rely more heavily on these decentralized models? Is that a smart trend for business? And what does it mean for those of us who are HR professionals? Share your thoughts in the comments area.

DonnaRogers(About the Author: Donna Rogers, SPHR, instructor of management at University of Illinois Springfield, and owner of Rogers HR Consulting. She has a Masters in Human Resources Development from UIUC, a Bachelor’s in Public Relations from ISU. Her firm is an HRCI Pre-Approved Provider and Small Business of the Year award winner. She earned the HR Professional of the Year and Lifetime Achievement Award from CIC-SHRM. She regularly delivers numerous presentations among professional groups, previously taught at Robert Morris College and has guest lectured at Benedictine University. She also serves her HR professional peers as a North Central Region – Membership Advisory Committee Representative, and is the Past Director for the Illinois State Council of SHRM. Connect with Donna on Twitter or LinkedIn.)

(Editor’s Note: To discuss World of Work topics like this with others in the TalentCulture community, join our online #TChat Events every Wednesday, from 6:30-8pm ET. Everyone is welcome at events, and anytime at our ongoing Twitter conversation. Learn more…)

Image Credit: Stock.xchng

#TChat Road Trip: Going To The Next Level Together

There are many possible paths through life and career. Every so often, we’re presented with a decision: Take one path (maybe it’s a new job with an existing employer), or choose another route (maybe it’s an uncharted role at a new company with no clear business model or understanding where it is headed).

More than three years ago, I chose the second path — launching a talent-focused management consulting practice, creating #TChat as a TalentCulture community beacon, and embarking on a life at the crossroads of social media, knowledge sharing and collaboration. And what an incredibly interesting and rewarding journey it has been!

There have been too many high points to mention — the exhilaration of weekly Twitter chats; the roller-coaster dynamics involved with growing a professional online community; the great times Kevin W. Grossman and I have had connecting with many of you at live events — SHRM, HR Demo, Recruiting Trends, HRO Today, HR Tech, HR Evolution and so many others. It’s fun to push the technical limits with experimental “simulcast” chat/radio shows, and other new ways that connect our global community with the best minds and forums in the HR and social media realm.

Along the way, we’ve had the opportunity to meet hundreds of HR practitioners, business leaders and social influencers, both via #TChat and in person. I became a blogger – contributing to many niche blogging communities with whom I’ve been fortunate to forge strong social partnerships. These three years have opened my eyes and heart to new ideas and friendships that have enriched me more than I could have imagined.

Throughout this TalentCulture adventure, I’ve been guided by a vision of community, leadership, learning and innovation in HR. It’s the same today as it was the very first day — everyone is invited and everyone’s unique voice matters. Together, we’re exploring innovative topics – emotional intelligence; collaboration; evolving social and HR technology; the multi-generational workplace and the natural tensions that exist among Boomers, Gen X and Millennials; as well as the role that trust, influence and intent play in today’s most innovative organizations.

We had the courage to take this winding road, to live this social experiment, and we did it without a safety net of financial support. Like many bootstrapped ventures, we lived an online experiment, while sometimes risking our own security during past three years. We became, and are, the #1 and longest running Twitter Chat focused on “The World of Work” in the HR, Leadership, Innovation and Social Business niche. And I am proud of the way we navigated to that destination. This “organic” effort was the right approach. It gave us the freedom to stretch our limits, and really listen to our inner voices — even when others cautioned us that this endeavor was a huge time sink.

I’ve learned a lot during these past three years:

1) Patience.  It takes time to create a community that’s designed to be a metaphor for the social workplace. It takes take time to connect, share, and earn trust. Initiative is imperative — but when relationships are on the line, patience can be even more important.

2) Courage. We didn’t chase after easy money. We stayed with a bootstrapped, organic growth model — and it gave us the freedom to find our true voices and passion. We believed that the community would guide us, even when the road wasn’t clear. And the community has risen to the challenge.

3) Perseverance. It isn’t easy to work 10-20 hours a week or more without compensation. But we stuck to it. We kept showing up. That commitment has made it possible for us to arrive at this third anniversary of #TChat.

4) Engagement Through Trust. Since Day 1, everything we’ve done has focused on engaging with a larger community of HR practitioners, workplace visionaries and leaders. This is a big open tent, filled with people from a vast spectrum of expertise and interests. That’s what makes it such a vibrant, interesting place to be! What makes it possible? Mutual trust. It’s our foundation — and it’s the thing I value most. Above all, we are a community of trust.

5) Learning And Moving On. Through the years, I’ve discovered that growth means leaving some ideas behind. From time-to-time, we need to mix things up, as we continue our mission of serving this eclectic community of practitioners, partners and constant learners.

Change is in the air again, as we look ahead and consider new ways to serve our community’s mission.

This week, which marks #TChat’s third anniversary, presents us with another set of paths. We can continue the community as is, without funding. Or we can embrace a new model that involves careful monetization to fuel additional growth. The second path will give us the financial support we need to add new capabilities for better communication and interaction, integrate new channels for commentary and thought leadership, and create new opportunities to engage with and influence a broader “world of work” for the benefit of all. I’m excited by the challenges these choices present, and I’m eager to move TalentCulture to another level in its growth. But most of all, I’m humbled to lead such an extraordinary community at a time when the very nature of work, itself, is being reinvented.

For three years, we’ve been engaged in an experiment to understand how social innovation can transform work culture, evolve leadership practices, develop trust, and inspire continuous learning. Now, we’re ready to take our first steps toward the next horizon. We hope you’ll join us on that journey. The road ahead may not be entirely clear, but the path is wide, and there’s room for all.

The adventure continues!

Image Credit: Pixabay

Outplacement: Staying Ahead of the Curve

Written by Raymond Lee, Founder, Careerminds

Outplacement services
were once considered a perk reserved for executive layoffs. But in recent years, corporations have rapidly expanded the model to help transitioning employees at all levels.

There are several reasons:

1) As outplacement has gone virtual, it’s proven cost effective for employers and attractive for employees;
2) Leading service providers are setting the bar for employer branding;
3) The recession made layoffs a common experience for many members of the workforce.

Outplacement has always been considered a perk, but now, as the Wall Street Journal notes, it’s an expected perk. In fact, according to a recent survey we conducted, more than 70% of companies offer assistance to displaced employees.

The New Normal

Of course, we’ve all been affected in one way or another by the severe economic recession in recent years. Those tough times have forced leaders to conduct business differently. Companies that survived have learned how to run effectively with a leaner workforce. And now, across-the-board, we see a surge in companies that approach staffing based on on strategic alignment with industry needs.

Instead of reacting to the ebb and flow of internal operating cycles, companies are anticipating talent requirements across their industries, and mapping to those benchmarks. Now, even though the economy is making a strong comeback, it seems workforce alignment is here to stay. In fact, we expect it to play a key role in the ongoing business practice of managing layoffs.

Skipping The Layoff Scramble

However, even with smart planning and a focus on industry trends, companies typically find themselves scrambling for solutions and guidance when they experience shifts in demand. This is common, even when reductions in force (RIFs) are small. Having been in this industry for a long time, I’ve seen first-hand the panic that accompanies any kind of RIF.

As the scale of a layoff expands, so do the risks. Unfortunately, all too often, HR departments don’t establish a relationship with outplacement specialists until the panic has set in and the scrambling has begun. That kind of environment is ripe for poor management choices. It’s certainly no time to pick a provider.

Outplacement Risk — And Easy Insurance

The reality is, no one knows they need outplacement services until they need outplacement services. Conducting a RIF is inherently risky. It makes sense to work with a reliable, prepared outplacement partner. And although most companies realize that they need expert guidance to manage layoffs, most typically avoid engaging with outplacement until the need is urgent.

Rather than waiting to start your research during the pressure of “the scramble,” it’s wise to begin long before the need arises (if it ever does). You have nothing to lose by establishing a trusted relationship with a reputable firm. Think of it as an insurance policy — one that no company can afford to ignore. As the recent economic crisis demonstrated, market demand can be volatile, and in a downturn, the high cost of staffing can have a devastating impact on business performance. It’s important to be prepared, just in case.

Quickly choosing a firm at the top of Google search results, or picking a low-price bidder is a recipe for a mismatch. These might be great companies with viable services, but there’s more to choosing an outplacement provider than that. Does the firm have coaches who understand your industry’s talent requirements? Can it demonstrate a proven history of business relationships and placements in your sector? How easily can global or decentralized employees gain access to services?

Also consider the pricing and services structure. Some outplacement providers charge for each type of service delivered, while others base fees on the duration of an engagement. It’s important to research the average time-to-place for your industry, and consider this along with other decision criteria.

Why It Pays To Think Ahead

These are just a few of major factors in choosing the right outplacement company. But they illustrate my point. Waiting until you’re in the thick of layoffs is a sure bet that you’ll sign-on with an outplacement company that isn’t right for your business. Even a small investment in preparation can help you avoid costly missteps.

Whenever a RIF occurs, your company’s hard-earned employer brand is on the line. If you haven’t already considered potential outplacement scenarios and requirements, it will be too late to compensate. Start doing your homework now. Establish a relationship with a provider. Ask tough questions. Consider them one of your organization’s ongoing HR advisors. You’ll sleep better at night — and you may also gain insights that will help your department operate more effectively — even if you never lay off another employee.

RaymondLeePic(About the Author: Raymond Lee launched Careerminds in 2008 as a virtual outplacement company. He brings over 18 years human resource leadership, career consulting, and outplacement experience to Careerminds. The concept of virtual outplacement was developed by Raymond after experiencing years of traditional outplacement in a variety of HR roles. Over his career, he planned and executed several large-scale layoffs, and in his last role set up a costly in-house brick and mortar outplacement center for displaced employees to access.)

(Editor’s Note: To discuss World of Work topics like this with others in the TalentCulture community, join our online #TChat events every Wednesday, from 6:30-8pm ET. Everyone is welcome. Learn more...)

Image Credit: Pixabay

The Rise of Influence in Social Business #TChat Preview

(Editor’s Note: Are you looking for full highlights and resource links from this week’s events? Read the #TChat Recap: “Can You Hear Me Now? Influence Goes Social.”)

Think for a moment about the brands that have the deepest impact on your professional life.

What companies and people do you look to for credible information, relevant insights and valuable connections? And which ones would you include on your “who’s who” list?

More importantly, how would you develop that list?

Influence Isn’t What It Used To Be. Or Is It?

In less than a decade we’ve seen a dramatic shift in the logic and tools we use to create and shape our professional circles. “Influence” is no longer limited to an elite and somewhat static class of highly prominent organizations and individuals. Today, social channels make it possible for anyone to claim a corner of the marketplace, earn a share of voice, and develop a loyal following.

So, what do these new social dynamics mean for the future of employer and employee brands? And how can we all do a better job in leveraging the “currency” of influence? That’s what we’ll explore this week at #TChat Events, with two experts in the art and science of influence:

•  Mark Fidelman, CEO of RaynForest, an influence marketing platform
•  Mark Willaman, Founder and President of Fisher Vista LLC, owners of HRmarketer software and Fisher Vista marketing services

To frame this topic, I spoke briefly with both guests in separate G+ hangouts. First, Mark Willaman discussed the “what” and “why” of influence:

Then Mark Fidelman offered a quick take on how influence is measured:

What are your thoughts about the role of influence in today’s world of work? Join us this week to share your ideas and opinions!

#TChat Events: Social Influence as a Competitive Advantage

#TChat Radio — Wed, Nov 6 — 6:30pmET / 3:30pmPT

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Tune-in to the #TChat Radio show

Our hosts, Meghan M. Biro and Kevin W. Grossman talk with Mark Willaman and Mark Fidelman about the role of influence in today’s social world of work. Tune-in LIVE online this Wednesday afternoon!

#TChat Twitter — Wed, Nov 6 7pmET / 4pmPT

Immediately following the radio show, we’ll move this discussion to the #TChat Twitter stream, where Cyndy Trivella will moderate an open chat with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we address these questions:

Q1: How can “industry influence” impact the world of work?
Q2: In what ways does social listening shape culture, marketing and branding?
Q3: Why would brand influencers make better employees? (or not?)
Q4: How do leaders know who is an influencer, and how does this impact culture?
Q5: What social tools do you use for brand marketing and talent recruiting?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our LinkedIn Discussion Group. So please join us share your questions, ideas and opinions.
We’ll see you on the stream!

Recruiting: Going Mobile By Demand? #TChat Recap

This week at #TChat Events, the TalentCulture community explored the emerging role of mobile recruiting in today’s world of work.

First, let’s clarify — what does the term “mobile recruiting” mean? CareerBuilder defines it this way:

“The ability to market to prospective talent with or on a mobile device. More importantly, mobile recruiting is about the opportunity to connect with job seekers anywhere, and at any time; provide a better candidate experience; streamline your own process; and engage job seekers in entirely new and unique ways.”

It sounds like a lofty goal — but how do we get there from here? And how are employers overcoming key issues in implementing mobile strategies? To keep the conversation grounded, we welcomed two experts in talent acquisition:

Jessica Miller-Merrell, SPHR, Founder and Chief Blogger at Blogging4Jobs and
Rayanne Thorn, VP of Product Marketing and Strategy at Technomedia, global talent management solutions provider.

(Editor’s Note: See highlights from the #TChat events and related resource links at the end of this post.)

Mobile Is Everywhere — Why Isn’t Mobile Recruiting?

Many #TChat participants agreed that mobile recruiting is becoming a necessity, as individuals increasingly rely on smart phones and tablets to connect with information and people in our personal and professional lives.

The convenience of mobile access is rapidly translating into job search behaviors, even though many employers haven’t yet optimized their websites for mobile access. SimplyHired says that the number of workers looking for jobs via mobile devices has skyrocketed, from 2.3 million to 9.3 million in the past year. Talemetry, says that 70% of job seekers are using mobile platforms, while Beyond.com estimates even higher, at 77%. (See the article and infographic.)

However, as the Wall Street Journal explained earlier this year, most companies aren’t moving fast enough. According to a recent CareerBuilder study, only 20% of Fortune 500 companies have mobile-optimized career sites. What is everyone waiting for? Read the full report, “Trends in Mobile Adoption: An Analysis of Mobile Recruitment Efforts Across Industries.”

Mobile Excellence: What Does It Look Like?

So, what does it take for employers to be “mobile recruitment ready”? Ideally, it starts with a website that is that is optimized for mobile interaction. SnapHop, a company that provides mobile talent management solutions, says these elements are necessary for a great candidate experience:

Support for all mobile platforms — access to sites from anywhere using, any mobile device;
Location awareness — automatically sense the candidate’s location and filter information accordingly;
Personalization — tailor information and recommendations by uncovering candidate preferences;
Social media presence — leverage social channels to connect with candidates and share relevant, timely content;
Responsive design — ensure that on all platforms, content is easy to skim and consume, and navigation flows with a minimum of resizing, panning, and scrolling.

Upward Mobility: Advantages of Mobile Recruitment

If you’re still not convinced about the business case for mobile recruitment, CareerBuilder for Employers developed a helpful presentation that outlines key issues and opportunities:

And what did the #TChat crowd say about the pros and cons of mobile recruiting? Check the highlights slideshow and other resource links below for great facts, real-world stories and ideas from across the TalentCulture community.

#TChat Week-In-Review: Mobile Devices + Recruiting = Perfect Match?

Jessica Miller Merrell

Watch the preview hangout now

SAT 10/26:

#TChat Preview:
TalentCulture Community Manager Tim McDonald framed this week’s topic in a post that featured a brief G+ Hangout video with one of our guests, Jessica Miller-Merrell, Read the Preview: “Mobile Devices + Recruiting = Perfect Match?

SUN 10/27:

Forbes.com Post: TalentCulture CEO, Meghan M. Biro recommended ways that employers can gain business advantage by embracing mobile strategies. Read: “5 Ways To Use Mobile To Recruit Top Talent.”

MON 10/28:

Related Post: Dan Newman, author of Millennial CEO, offered a broad perspective on the changing of the leadership guard — and its implications for business. Read: “Another Kind of Revolution: Social, Mobile, Cloud.

WED 10/30:

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Listen to the #TChat Radio show now

#TChat Radio: Our hosts, Meghan M. Biro and Kevin W. Grossman spoke with guests Jessica Miller-Merrell and Rayanne Thorn about how mobile adoption is revolutionizing the recruiting process today’s world of work. Listen to the radio recording now!

#TChat Twitter: Immediately following the radio show, Meghan, Kevin and guests moved over to the #TChat Twitter stream as I led the TalentCulture community through a conversation focused on 5 key questions. For highlights, check the Storify slideshow below:

#TChat Insights: Recruiting Is Rockin’ Mobile Platforms

[javascript src=”//storify.com/TalentCulture/tchat-insights-recruiting-is-rockin-mobile-at-lea.js?template=slideshow”]

Closing Notes & What’s Ahead

GRATITUDE: Thanks again to Jessica Miller-Merrell and Rayanne Thorn for helping us explore the potential of mobile platforms in the recruiting process. Your knowledge and passion are infectuous!

NOTE TO BLOGGERS: Did this week’s events prompt you to write about mobile recruiting trends or issues? We’d love to share your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week, we dive into another fascinating topic — the role of social media in building brand influence. So save the date (November 6) for another #TChat double-header!

Meanwhile, the World of Work conversation continues. So join us on the #TChat Twitter stream, on our LinkedIn discussion group. or elsewhere on social media. The lights are always on here at TalentCulture, and your thoughts are always welcome.

See you on the stream!

Image Credit: GailJadeHamilton via Flickr

Want Engaged Employees? Tell Them Why

(Editor’s Note: Want to learn more from Meghan about employee engagement strategies? Join a special #TChat webinar on November 7th, with Virgin Pulse president David Coppins. Register now …)

Late last year, I had an eye-opening experience while visiting a high-tech industry client.

Their office space is very cool. At first glance, it’s exactly what we expect from organizations with edgy, innovative brand personalities. But on second thought, something seemed to be missing.

The design is full-on open concept — rows of modular worktables, very low partitions, no private offices. As I looked across this vast bullpen, I couldn’t help wondering how people find a useful corner for a private one-on-one conversation, a quick team huddle, or an escape from distractions when it’s time to concentrate and actually get things done. This just doesn’t feel like a fully functioning workplace, where people can be productive throughout the day.

What’s Wrong With This Engagement Picture?

Of course, there’s a large, sunny cafeteria and a designated gaming area, complete with foosball table. That clearly helps seal the deal with new recruits, right? Well, perhaps I’m a bit jaded, but something about this hip, techie environment seems more like the year 2000 to me, when business managers decided that in-house cafes and communal work areas were the recipe for a happy, high-performance workforce.

Even now, part of me remains unconvinced. Why?

As a talent strategist, I work with many organizations whose primary staffing requirements focus on “thinking” jobs in the software development realm. Top performers in these positions typically want and need time, space, peace and quiet to perform well.

Sure, they collaborate with team members. And they love games and free coffee, soda and popcorn — who doesn’t? But these perks aren’t some sort of “secret sauce” that produces employee engagement. Employers may hope that games, food and wide open spaces guarantee happy, productive employees, but that’s not how it works.

Engagement is forged with different tools — trust, loyalty, open communication, clearly-articulated goals and expectations, shared values and well-understood reward systems. It really isn’t about how the office is designed, or how many toys you offer as distractions. It’s about treating employees as humans who are worthy of respect.

When companies like the one I visited tell me that their workplace culture and trendy furniture build employee engagement, I try to help them see that they’re focusing on the wrong part of the equation. They’re focusing on what, not why. The “what” can reveal a lot about a company, but it’s the “why” that tells you it’s a good company to work with.

5 Employee Questions Every Company Should Answer

What factors contribute to the “why” of employee engagement? Here are the top 5 questions I ask business and HR leaders to answer. They’re intentionally written from an employee’s point-of-view. If you answer honestly, your organization’s engagement strengths and weaknesses should become more clear:

1) “Why am I here?” How can you expect an employee to “get it” if you don’t communicate a shared sense of mission, vision and goals? Tell people why you want them to work at your company, and why you think they’ll succeed. Then you can focus on how they can achieve those goals.

2) “Why should I trust your leadership?” Open communication builds trust, which is essential to engagement. Respect is essential to mutual trust, which also contributes to engagement. Clear, open communication matters. But follow-up matters, too. Do you lead by example? Are your words consistent with your actions? The stronger the alignment, the stronger the trust.

3) “Why should I be loyal to your company?” Engaged employees know why they’re loyal – they are treated with respect. Companies that focus first on procedural activities, such as time tracking, will never see strong workforce productivity or engagement. Demonstrate your commitment and trust in employees, and they’ll respond in kind.

4) “Why don’t you communicate your company values?” Fail to show employees why core values matter, and you might as well forget about engagement. Even worse, if you talk about values and then behave in a vastly different way, you’ll telegraph just how little management actually embraces those values. Explain why a value system is important to you, and the what — the actual list of values — will follow.

5) “Why aren’t you clear about the rewards of working here?” Even in this enlightened era, surprisingly few companies are open about their approach to compensation. Yet, employees want to know what to expect in return for their contributions. You have nothing to lose by being clear and open about your reward system — including everything from pay and benefits, to vacation and bonuses, to development opportunities and career paths. Explain the why and what of your reward structure, and people will sign-on. But of course, the proof is in the pudding. It’s essential to be clear, consistent and unambiguous in creating and sharing rewards, or engagement will go out the window.

Winning Hearts And Minds: Put “Why” Before “What”

Innovative workspaces certainly have a place in the engagement mix. But that’s not the whole package. If your employees can’t answer the five questions above, all the cool workplace culture in the universe will not make a difference. First focus on the “whys” of working for your company, and you’ll win hearts and minds — regardless of what desk, chair or computer equipment you offer.

What are your thoughts about the “whys” of employee engagement? Let me know. I’m listening…

(Editor’s Note: This is adapted from a post at Forbes.com, with permission.)

Image Credit: Katie Sayer at Flick.com

Recruiting + Mobility = Perfect Match? #TChat Preview

(Editor’s Note: Looking for a full collection of highlights and resources from this week’s events? Read the #TChat Recap: “Recruiting: Going Mobile by Demand?“)

Are you reading this post on a smartphone or tablet? If so, you’re among 35% of TalentCulture visitors who interact with us via mobile devices. And those numbers are growing fast — in only the past 6 months, the rate of mobile TalentCulture visitors has increased by more than 100%.

But this big mobile shift makes us wonder what the impact is on “people-oriented” business processes like recruiting.

Just how rapidly are employers integrating new communication channels into the hiring process? And what issues and opportunities are arising from all of this innovation?

Mobile Recruiting Trend Snapshot

Participants at the recent Mobile Recruiting Conference (MREC) confirmed that job candidates are increasingly connected while “on the move,” and recruiters recognize the implications. For example, according to Talent HQ Mobile Recruiting Insights:

•  62% of passive job seekers use a mobile device to research potential employers
•  61% have a better impression of a brand after a favorable mobile experience.
•  62% of recruiters say that mobile recruiting is the top trend for 2014

According to industry analyst Josh Bersin, companies like LinkedIn and Prudential already attract more than 50% of their candidates through mobile channels. Yet, other organizations seem to be lagging behind. Talent HQ reports that only 16% of U.S. talent acquisition “leaders” have optimized their career sites for a mobile audience — including only 26 of the Fortune 500 companies.

So, what does this mean for today’s changing world of work? That’s what we’ll explore this week at #TChat Events, with two well-known talent acquisition experts:

•  Jessica Miller-Merrell, SPHR, Founder and Chief Blogger at Blogging4Jobs and
•  Rayanne Thorn, VP of Product Marketing and Strategy at Technomedia, global talent management solutions provider.

Recently, Jessica framed the topic in a brief “sneak peek” Hangout with me. Watch now:

What are your thoughts about the emerging role of mobile technology in finding and hiring top talent? Join us this week to share your ideas and opinions!

#TChat Events: Mobile Devices + Recruiting = Good Match?

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Tune-in to #TChat Radio

#TChat Radio — Wed, Oct 30 — 6:30pmET / 3:30pmPT

Our hosts, Meghan M. Biro and Kevin W. Grossman talk with Jessica Miller-Merrell and Rayanne Thorn about the changing dynamics of recruitment. Tune-in LIVE online this Tuesday afternoon!

#TChat Twitter — Wed, Oct 30 7pmET / 4pmPT

Immediately following the radio show, we’ll move this discussion to the #TChat Twitter stream, where Dr. Nancy Rubin will moderate an open chat with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we address these questions:

Q1: Does mobile recruiting enhance an employer’s value proposition?
Q2: What is keeping some employers from adopting mobile recruiting?
Q3: For candidates, has mobile job search reached critical mass?
Q4: Is mobile recruiting mostly about hiring young candidates?
Q5: Look ahead 10 yrs. What tools will drive recruiting?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our LinkedIn Discussion Group. So please join us share your questions, ideas and opinions.
We’ll see you on the stream!

Image Credit: Stock.xchng

What Do Job Seekers Want From Hiring Managers?

Written by Val Matta

Hiring managers — are you scaring off quality job seekers by failing to do your job effectively?

Although the life of a hiring manager is far from easy, you could be making some critical mistakes that not only dampen the results of your recruiting efforts, but also make your organization look bad.

Weak Links: Case In Point

According to a recent CareerBuilder survey, 75% of job seekers never received any communication from prospective employers after applying for a position. How about you? Do you respond to all applicants? Even if a job posting attracts far more candidates than you can seriously consider, choosing not to acknowledge inquiries can hurt your company’s reputation.

In today’s social media environment, bad business practices are easily exposed and amplified. Therefore, it’s wise to handle applicants with more TLC. If you don’t, the best candidates may decide to look elsewhere, and publicly encourage others to do so. However, you can neutralize negativity by rethinking outdated hiring practices and making an extra effort. Even small changes can win over great talent, and build goodwill along the way.

So, with that in mind, what do today’s job seekers really want, and how can hiring managers help?

4 Ways To Improve The Hiring Process

1) Solid Job Descriptions

A poorly written job description runs the risk of attracting candidates who aren’t qualified for the position. Even worse, weak messaging may turn off the best and brightest talent. Still, less-than-stellar job descriptions are all too common: 43% of survey respondents say they found out during an interview that a job didn’t match what was promised in an ad. But who’s really responsible if a candidate advances to the interview stage before discovering that the job isn’t a fit?

Quick tip:  Feature as many details as possible in your job descriptions, including required duties, qualifications, and salary information. You may also want to link to your company website, which can house testimonials or videos that help tell your organization’s story and give potential candidates a feel for company culture.

2) Acknowledgement

Here’s food for thought: 82% of workers expect to hear back from a company when they apply for a job — regardless of whether the employer is interested. Yet, a very small proportion of applicants actually receive confirmation. Job seekers clearly consider acknowledgement a basic courtesy. It’s in your best interest to reach out and maintain goodwill with applicants — who may also be loyal customers.

Quick tip: If you don’t have time to connect directly with every job seeker, then automate the process. Email applications and applicant tracking systems offer personalized message capabilities. It may not be true 1-to-1 communication, but it certainly is better than keeping applicants in the dark, and it demonstrates your appreciation for their interest in the company.

3) Ongoing Feedback

The previous point speaks to the importance of acknowledging contact — letting applicant know you received and reviewed their resumes, or that they’ve been turned down. But it’s just as important to communicate with active candidates throughout the hiring process. Letting prospects know what they should expect, what they’re doing right, and how you’d like to move forward helps them stay connected and engaged. Don’t keep them guessing, or you may be lose some of your best options.

Quick tip: Keep your applicants posted through each step of the hiring process. For example, if step one requires a video interview, let them know how they should prepare. If step two is an in-person interview, provide some advance notice about the structure of the session, the people they’ll meet and the topics you expect to discuss. If you want to review portfolio pieces, indicate what types of work samples matter most to you. If they need to shadow someone in your organization as a test run, be sure you share logistical details. Communicating early and often keeps potential employees informed and engaged. It ensures an optimal impression — regardless of the hiring outcome.

4) Enthusiasm and Knowledge

Although it’s not your job to be a role model to job seekers, if you don’t seem enthused about the position, how can you possibly expect it from potential employees? Surprisingly, about 30% of workers who sought jobs last year found that company representatives weren’t knowledgeable about their own organizations. Another 34% say representatives didn’t present a positive work experience. You may be a candidate’s only impression of your company. Make sure it’s a good one.

Quick tip: Look at the job search process as a reverse interview. Make sure you’re enthusiastic about your organization and keep information about the company, the job and the hiring process at the ready. If you’re not sure of an answer, find someone who can help, and follow up. This reflects well on your employer brand, creates a great experience for the candidate, and streamlines the employment process for all.

The hiring process is about more than pinpointing great talent. It’s an opportunity to reinforce brand positioning with the community at-large, and foster stronger relationships with applicants who may be some of your strongest customer advocates. If you take time to create strong job descriptions, acknowledge applicants, provide ongoing feedback, and offer enthusiasm along the way, you’ll not only find great employees, but you’ll also win the hearts and minds of everyone who participates in the process.

What do you think? What else are job hunters seeking from hiring managers? How can employers respond? And why is this important? Share your ideas and opinions in the comments area below.

Val Matta(About The Author: Val Matta is the vice president of business development at CareerShift, a comprehensive job hunting and career management solution for HR professionals and career seekers that gives job seekers complete control over their search. Val is a regular contributor to The Huffington Post, and has had her writing featured at Recruiter.com, CareerBuilderMashable, USA Today College Series and in other outlets. Connect with Val and CareerShift on LinkedIn.)

(Editor’s Note: To discuss World of Work topics like this with others in the TalentCulture community, join our online #TChat events every Wednesday, from 6:30-8pm ET. Or visit the #TChat stream on Twitter anytime. Everyone is welcome! Learn more...)

Image Credit: Pixabay

Generation X at Bat #TChat Recap

Do you ever wish you could instantly capture expert advice or opinions from across the World of Work?

Here’s an easy solution: Just ask a quick question on Twitter about generational differences in today’s workplace. Even better, ask that question during a #TChat event. I guarantee that, within moments, you’ll be drinking from a fire hose of thoughtful, passionate, articulate responses!

That’s exactly what we experienced on the #TChat stream last night with special guest, Mark Babbitt. As founder + CEO of YouTern, an organization that helps young professionals grow through high-impact information, mentorships and internships, Mark has developed strong opinions about the silent strength that Generation X brings to the workforce.

Do You Mind If I Talk About Your Age?

We were curious if the TalentCulture community agrees with Mark’s perspective. And we wondered how important generational similarities and differences are in shaping tomorrow’s organizations.

The conversation exposed what at first blush, might seem like opposing viewpoints. For example, on one hand, many participants emphasized the benefits of celebrating diversity:

“It’s not one-size-fits-all.” …and… “Let’s value the differences.” …and as Tom Bolt suggested…

Meanwhile, other participants emphasized the importance of focusing on similarities:

“Empower people; stop focusing on generations.” …and… “There are inspired, innovative, connected people in every generation.” …and as Kelly Blokdijk noted…

Of course, upon reflection, these perspectives are really two sides of the same coin. Both hold truths that can propel organizations forward.

But key questions remain — HOW BEST can we bring together both ends of this spectrum to create more effective organizational cultures? And how prepared is our next wave of leaders to accomplish that mission? Whenever human behavior is involved, there are many roads to the same destination. Some paths have many more detours and roadblocks. Organizations need smart navigators. Meanwhile, the business world continues to grow more complex and challenging. That’s why we’ll need extraordinary leaders in the future — regardless of their generation.

What’s Age Got To Do With It?

In the meantime, we look to one another for guidance. It’s actually phenomenal how much information has been created and shared about generations in the workplace. And yet organizations still struggle with how to “make it work.”

Just for fun, consider this quick, unscientific peek at the magnitude of commentary available online:

GOOGLE SEARCH RESULTS:
“Millennials” work = 39,000,000
“Boomers” work = 37,000,000
“Generation X” work = 3,260,000

You’d think there are enough nuggets of wisdom in there to help us understand and resolve these issues. But ideas, alone, aren’t the answer. Action is also required.

I wonder what “old-school” sage, the late Peter Drucker, would have said about this, if he had joined #TChat Twitter last night? Perhaps only this:

“If you want something new, you have to stop doing something old.”

After all, no matter how old or young we are, that’s really the only path to progress.

So let’s keep the ideas flowing. Let’s keep the lines of communication open. Let’s share what works, and toss out what doesn’t. But most of all, let’s encourage one another to be bold and try “something new.” Let’s keep trying, and learning, and growing, and evolving. Let’s look forward to creating that “new” future together!

#TChat Week-In-Review: Gen X — Leading From The Middle

MarkB

Watch the Hangout now

SAT 10/12:

#TChat Preview:
TalentCulture Community Manager Tim McDonald framed this week’s topic in a post that featured a brief G+ Hangout video with guest Mark Babbitt. Read the Preview: “Gen X: Leading From The Middle.”

SUN 10/13:

Forbes.com Post: TalentCulture CEO, Meghan M. Biro suggested how leaders can overcome generational differences. Read: “5 Ways Leaders Bridge the Generational Divide.”

TUE 10/15:

Related Post: Dan Newman, author of “The Millennial CEO,” examined the source of effective leadership. Read: “Anatomy of a Leader: Not Just Skin Deep.”

WED 10/16:

TChatRadio_logo_020813

Listen to the radio show now

#TChat Radio: Our hosts, Meghan M. Biro and Kevin W. Grossman spoke with special guest, Mark Babbitt, about the unique challenges and opportunities that Generation X faces in today’s world of work. Listen to the radio recording now!

#TChat Twitter: Immediately following the radio show, Mark, Meghan and Kevin joined the entire community on the #TChat Twitter stream for an open conversation about 5 related questions. For highlights, check the Storify slideshow below:

#TChat Highlights: Gen X: Leading From The Middle

[javascript src=”//storify.com/TalentCulture/tchat-insights-gen-x-leading-from-the-middle.js?template=slideshow”]

Closing Notes & What’s Ahead

GRATITUDE: Thanks again to Mark Babbitt for adding your voice to this week’s discussion. Your insights about Gen X have helped challenge our assumptions and expand our understanding.

NOTE TO BLOGGERS: Did this week’s events prompt you to write about the multi-generational workforce? We’d love to share your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week, we tackle another important “world of work” topic. So save the date (October 23) for another rockin #TChat double header. And keep an eye out for details in the next few days.

Meanwhile, the World of Work conversation continues! So join us on the #TChat Twitter stream, on our LinkedIn discussion group. or elsewhere on social media. The lights are always on here at TalentCulture, and your thoughts are always welcome.

See you on the stream!

Image Credit: Stock.xchng

Anatomy Of A Leader: Not Just Skin Deep

(Editor’s Note: This week at #TChat Events, the TalentCulture community is looking at what it will take to prepare the next generation of leaders — regardless of current age or organizational rank. We think the following commentary by Dan Newman, author of “The Millennial CEO,” is an ideal backdrop for any discussion about what is at the core of an effective leader. What are your thoughts? We welcome your comments below.)

By definition, leadership is grounded in action and not in title. We may tend to associate leadership with professional titles — such as president or CEO. But of course, simply holding an executive title doesn’t make anyone leader. In reality, the only way to be a leader, is to lead.

Let me explain. During the past few years I’ve been blessed with the opportunity to meet and work with some fantastic business leaders. I’ve also met some individuals with great titles who couldn’t even lead a conversation about the weather, let alone a business organization. Yet somehow these people have risen to enviable professional positions. It’s impossible not to wonder — how can that happen?

Enter The “Extroleader”

One of the most interesting leadership trends I have noticed over the past several years is the emergence of the “extroleader.” What is an “extroleader,” you ask?

The term is one that I created. It applies to leaders that operate effectively as the face of an organization to the public — customers, investors and other stakeholders. The anomaly about the “extroleader” is that many of them have no internal leadership skills whatsoever.

So, while they are able to shape public opinion and they give the appearance of success to the outside world, they may not even be able to convince their assistant to schedule a lunch appointment.

Often this type of leader is driven by ego and excessive interest in personal branding, more than by interest in developing the organization and its brand.

This can be a subtle, but deadly nuance for growing organizations.

Here’s what is most interesting about this type of leader. Typically they find a way to the top because they are so capable at driving behavior outside the corporate walls. The world at-large may be enamored of an “extroleader” CEO that looks charismatic. But looks can be deceiving.

Leadership Inside Out

Great leaders are genuinely able to drive the best from everyone around them. Because they’re human, they have deficiencies, but that’s not what sets them apart. What makes them effective is their ability to make others want to be better.

For leaders in any organization, the biggest mistake is building a leadership facade that speaks to the outside world, while inside the corporate walls, your army will not fight for you. Because organizational culture is essential to achieving your business vision, you must have all hands on deck. This starts by demonstrating and reinforcing your vision, message and values within your organization.

It requires commitment to an inside-out approach — recognizing that you’ll be paid dividends by earning the respect of your team and closest stakeholders before focusing on external constituents.

A Higher Degree of Leadership Difficulty

Coming up with witty and charming content for the outside eye can be quite easy. Think about how we are often fooled or misled by politicians, athletes and media celebrities as we hang onto their every word, wanting to believe them. It’s much harder to prove yourself, day in and day out, to those with whom you work.

This is because the things you say can’t stand on their own. Others will look to see how closely your words actually match your behavior and your value system. That is critical as your team determines whether or not to follow you.

The more difficult path actually builds a more loyal following. When you prove your vision, mission and values to your team, they will fight to build and protect your organization and its brand. Ultimately, that brand will be built on a stable platform that is far sturdier than the glass house that “extroleadership” creates.

External Leadership IS OKAY!

Having said all of the above, let me clarify one important point. There is absolutely nothing wrong with being a strong outside-facing leader. In fact, an effective public “face” is an important part of growing any organization.

But here’s the key: Outside leadership must match communication and behavior within the walls of the company. It’s all about consistency.

It isn’t egomaniacal to want to create an impressive organization, if the intent is good. However, when a leader paints a picture that the employees can’t see, trust or respect, the organization will struggle endlessly to reach to its potential.

So, if you’re a leader — or if you aspire to lead — I encourage you to take a close look at the source. Ask yourself honestly: Are you looking outside, first? Or are you starting within?

Image Credit: Stock.xchng

Engagement As Energy: #TChat Lessons From #HRTechConf

“Employee engagement?”

She furrowed her brow and challenged our use of the term. And that’s when things got interesting.

Or maybe that’s when things got accurate. Historically accurate. Holistically accurate. Painfully accurate.

Meghan and Kevin LasVegas HRTechConf 2013 (2)“Why are we using that word? When employees meet each other in the hallway, do they ask each other ‘Are you engaged today?'”

All of us on the panel shook our heads and smiled. She continued, “No, they don’t. What we’re really talking about is improving individual and organizational energy, drive and focus.”

We all nodded.

The “she” in this story is Marcia Conner, collaborative learning thought leader, author and Principal of the SensifyGroup. She was one of five panelists at a very special “live”  #TChat roundtable in a jam-packed Peoplefluent booth at this year’s HR Technology Conference & Exposition in Las Vegas. (And by the way, thank you, Peoplefluent for hosting the event!) Others on this stellar panel included:

Employee Engagement: Why Should We Care?

TalentCulture at HRTechConfMy TalentCulture co-founder Meghan M. Biro and I gathered this panel of smart HR executives and industry influencers to look closer at employee engagement employee energy, drive and focus, which has become the holy grail of HR and business leaders, through every aspect of the talent lifecycle — from recruiting and onboarding, to continuous development and performance management.

Again we ask the question: Why? And why so much fuss over something so seemingly out of HR’s control? We’ve seen the dismal research results for years. We keep sharing industry jargon surrounding this issue. And yet most initiatives designed to improve the status quo haven’t moved the needle much, if at all.

Engagement — energy — whatever you choose to call it — is a problem that isn’t going away anytime soon. Nor is it likely to be resolved without continued awareness and dedicated effort. But there’s a lot at stake for those who crack the code, and that’s why the smartest employers remain focused on finding solutions.

So we shouldn’t be surprised that employee engagement is a top priority for all three of the practitioners on our panel. They recognize that emotionally connected individuals simply perform better, day to day. In turn, this increases productivity, improves performance, reduces attrition and boosts overall business results.

Employee Engagement: What Matters Most?

But clearly the best answers won’t come from a one-size-fits-all approach. We know that more emotionally committed employees invest more discretionary effort at work — and some individuals are more committed than others. It’s always been that way. A myriad of variables determine commitment. But if employers pay attention to the most important factors, perhaps commitment (and by association, energy, drive and focus) will improve. That’s the goal.

Meghanandfriend (2)All three of the practitioners on the panel shared examples of how they’re addressing key factors to influence engagement levels across their organizations. The initiatives range from community building, to culture immersion (at Buffalo Wild Wings, one restaurant at a time), to coaching and mentoring, to performance-specific rewards and recognition, to highly configurable collaborative communication platforms.

None of these ideas were lost on the TalentCulture community, as the #TChat Twitter stream lit up with questions and comments throughout the live discussion. It was truly an engaging meeting of the minds.

And that’s when Meghan and I suggested we focus all of that energy and drive into one grand, collective #TChat hug. A figurative hug of course — but a group hug nonetheless. C’mon, bring it in…

 

 

Gen X: Leading From The Middle #TChat Preview

(Editor’s Note: Are you looking for a complete overview of the week’s #TChat highlights and resource links? Read the #TChat Recap: “Generation X At Bat.”)

I just discovered that I’m exceptional! Or to be more accurate, I’m unconventional.

I’m a member of Gen X — and according to those who analyze age-related attributes, I should feel disadvantaged and overlooked in the workplace. Fortunately, I’ve had an interesting and rewarding career path, so perhaps I just got lucky. Or perhaps the assumptions aren’t as universal as we think.

But that raises some related questions — Just how “real” is the generational divide at work? And what do those differences mean, as Baby Boomers begin to retire, and a new wave of leaders steps up to drive the world of work?

Last week at #TChat Twitter, our community collectively agreed that the office is no place for age discrimination. However, for better or worse, each generation brings a unique set of shared experiences to the workplace. Are Baby Boomers and Millennials stealing attention from those of us who are “in the middle”? If so, what kind of impact will that have on the future of work?

This week, we’re addressing those questions head-on. We want to give Gen X the attention it deserves. And we’ve invited an ideal expert to lead the discussion:

Mark Babbitt, Founder + CEO of YouTern, an organization that helps young talent develop professionally through high-impact mentors, internships and information.

I spoke with Mark briefly in a joint G+ Hangout, where he set the stage for this week’s topic:

No matter what generation you represent, we want to hear your thoughts about how organizations can prepare tomorrow’s leaders for success. So please join us, and bring your ideas and opinions!

#TChat Events: Gen X — Leading From The Middle

TChatRadio_logo_020813

Tune-in to the #TChat Radio show

#TChat Radio — Wed, Oct 16 — 6:30pmET / 3:30pmPT

Our hosts, Meghan M. Biro and Kevin W. Grossman talk with Mark Babbitt about the unique challenges and opportunities that Generation X faces in today’s world of work. Follow the action LIVE online, and dial-in with your feedback and questions!

#TChat Twitter — Wed, Oct 16 7pmET / 4pmPT

Immediately following the radio show, we’ll move this discussion to the #TChat Twitter stream for an open chat with the entire TalentCulture community. Anyone with a Twitter account is invited to participate, as we address these questions:

Q1: Gen X is “forgotten” in today’s workforce — myth or reality?
Q2: How can Gen Xers elevate their visibility and value at work?
Q3: Why is it smart for employers to empower all generations?
Q4: How can today’s leaders develop tomorrow’s decision makers?
Q5: What could technology do to remove generational barriers?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our LinkedIn Discussion Group. So please join us share your questions, ideas and opinions.

We’ll see you on the stream!

Virgin Pulse + TalentCulture Team Up To Champion Workforce Engagement

Changing The Engagement Game Together

Nearly four years ago, we launched TalentCulture on a simple premise — that talent-minded professionals can transform the “world of work” through purposeful social connections. Our vibrant community continues to grow and evolve, fueled by three core values:

•  Desire to advance the “human side” of business;
•  Passion for innovation;
•  Commitment to open collaboration.

In this spirit we welcome Virgin Pulse to the TalentCulture circle — where we’ll work hand-in-hand to help develop better business organizations from the inside out.

Virgin Pulse — Not Your Father’s Wellness Program

Virgin-Pulse

Learn more about Virgin Pulse

Part of Sir Richard Branson’s famed Virgin Group, Virgin Pulse (formerly Virgin HealthMiles) is the leading workplace health engagement platform. Every day, its “Total Quality of Life” approach empowers more than 1,000,000 participants to improve their health in ways that are meaningful, fun and sustainable. This elevates employee performance and retention, while simultaneously building stronger, more resilient organizations.

The Virgin Pulse philosophy fits naturally with TalentCulture’s emphasis on “seeing employees in 3D.” Together, we aim to advance the concept of “bringing your whole self to work.”

Everybody Plays — Everybody Wins!

What does this alliance mean for you? In the months ahead, look for TalentCulture and Virgin Pulse to:

•  Examine core engagement issues facing today’s business and HR leaders;
•  Investigate the connection between healthy employees and business performance;
•  Exchange benchmarks and insights from our respective communities;
•  Share thought leadership that is shaping engagement standards and practices.

Today’s organizational challenges are highly complex. There are no easy answers, but diverse ideas can lead to innovative solutions. That’s why we welcome everyone to the TalentCulture table — including HR technology and services vendors. We believe that this inclusive environment encourages effective problem solving, and accelerates everyone’s path to progress.

Our relationship with Virgin Pulse promises to add an exciting new level of depth and energy to the TalentCulture conversation. We invite you to join us each day on our combined social channels, as we explore workplace issues that affect us all.

(Editor’s Note:  Save the date for a very special #TChat double-header (BlogTalk Radio interview and Twitter chat) with Virgin Pulse CEO, Chris Boyce on Wednesday, October 23!)

Image Credit: by Mike Baird on Flickr

Old Dogs + New Tricks: Will HR Learn? #TChat Preview

(Editor’s Note: Are you looking for complete highlights and resource links from this week’s events? Read the #TChat Recap: “Age Discrimination At Work: Bad Business”.)

This week, the TalentCulture community action is truly nonstop, with a trifecta of #TChat events! Let me help connect the dots between these three elements — old dogs, new tricks and HR lessons to live by:

1) HR Celebrates New Tools: Today Oct 6, TalentCulture’s intrepid founders Meghan M. Biro and Kevin W. Grossman hit the ground running at this week’s HR Tech Conference — which promises to be the biggest and most mind-blowing ever. Meghan explains what all the buzz is about at Forbes.com: “7 Hottest Trends In HR Technology.”

2) HR Learns New Tricks: Tomorrow Oct 7, LIVE from the conference, Meghan and Kevin host an Expert Roundtable Discussion on Employee Engagement. If you’re not at the conference, you can follow the action from a distance on the #TChat Twitter stream from 2:30-3:15pmPT (5:30-6:15pmET).

3) But Are “Old Dogs” Willing? Perhaps too often in today’s digitally driven workplace, it’s suggested that innovation is a young person’s game. But is that perception realistic? Is it fair? And is it even legal? Those questions inspired us to focus on age discrimination at our weekly #TChat Twitter chat, this Wednesday Oct 9.

Youth Code: Age In Today’s Workplace

If you’re familiar with TalentCulture, you know our community has no fear about taking on deeply human workplace issues. In the past year alone, we’ve explored the relationship between “thought diversity” and business innovation, we’ve considered the value of reverse mentoring, and we’ve discussed the need to remove age-related stereotypes as Millennials enter the workforce.

Now we invite you to fasten your seat belts as we take a realistic look at age discrimination, and its implications for an aging workforce. We’ll be guided by two respected HR community leaders:

Steve Levy, a prominent workforce sourcing expert and popular recruiting blogger.

Heather Bussing, an employment law attorney who is also a founding editorial advisory board member and contributor at HR Examiner.

I sat down briefly with Steve in a joint G+ Hangout to frame this topic. Watch now, and I’m sure you’ll won’t want to miss what should be a lively and helpful social learning opportunity this Wednesday on Twitter!

#TChat: Age Discrimination at Work: Perception and Reality

#TChat Twitter — Wednesday, Oct 9 7pmET / 4pmPT

This week, we’ll skip the #TChat Radio interview and jump right into the #TChat Twitter stream, with event moderator, Cyndy Trivella. Everyone with a Twitter account is invited to join us as we discuss these 5 questions:

Q1: Do you see age discrimination at work? Describe it.
Q2: If a company hires or fires with age in mind, what does that say about its culture?
Q3: Which is more prevalent / problematic: discrimination of young or old?
Q4: How can we improve the perception and reality of age at work? Laws? And…?
Q5: What role can technology play in empowering older workers?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our LinkedIn Discussion Group. So feel free to contribute your thoughts. Please join us and share your ideas, opinions, questions, and concerns!

We’ll see you on the stream!

It’s All Good: Employees Are People Too #TChat Recap

“Positive anything is better than negative nothing.”
–Elbert Hubbard

This week, the TalentCulture community pushed some buttons — as well as some boundaries — by exploring a topic that is seldom addressed openly in the world of work.

In some ways, we all struggle personally. And some of us struggle more than others. But what does that mean for our professional abilities? And why don’t organizations work more proactively to leverage the strength that can flow from our human weakness?

Celebrating The Fully Human Side Of Business

Knowing how tricky it is to navigate these mostly uncharted waters, we asked two of the HR community’s most respected thought leaders to guide us through this week’s #TChat events:

John Sumser, editor-in-chief of HR Examiner.
William Tincup, CEO of HR consultancy, Tincup & Co.

John challenged us with a compelling premise:

“All of the stuff that traditional organizations consider taboo — what if you bring it into the workplace, and figure out how to turn it into creative assets?”

William offered a business case that supports John’s premise. He noted that the process of talent acquisition is designed to eliminate outliers, in favor of a more homogenous workforce. This may make onboarding and talent management easier — but at what cost? If everyone feels obliged to conform for the sake of getting and keeping a job, are we sacrificing the diversity needed to drive world-class innovation?

Obviously, there are no simple answers — but these ideas certainly were conversation starters! After the radio show, the #TChat Twitter stream was blazing with ideas about workplace transparency, professional authenticity, and how to bring our whole selves to work.

(Editor’s Note: For highlights from this week’s discussions, see the resource links and Storify slideshow at the end of this post.)

Starting Small: Accentuate The Positive?

I realize that this week has been devoted to issues that are often repressed or rejected because they’re perceived as “negative.” But does positivity have a place in this discussion? How can leaders introduce constructive changes to create a more supportive culture for everyone? What would you do?

Alexa Thompson, a writer interested in workplace transformation, suggests these 5 ways to apply “positive psychology” principles. The goal isn’t to roll out sweeping corporate initiatives, but to initiate incremental enhancements, tailored to your particular environment. It’s about making small, simple, consistent improvements that build over time. Imagine the sort of progress we might see in personal fulfillment — as well as business innovation — if most organizations lived by these standards:

1) Practice Thankfulness the Smart Way  Employees may be motivated by many different things, but all crave recognition and praise.

2) Introduce Exercise for Fewer Sick Days and a Healthier State of Mind  Physical activity has long been known as a stress-reducer, and companies who include fitness and exercise as a part of their corporate perks generally register higher when it comes to work/life balance satisfaction.

3) Embrace Creativity  When employees are allowed and encouraged to share their thoughts, business processes can become better streamlined, new products can emerge, and communication can improve.

4) Make Use of Mentoring  Workers who feel like their company invests in their development and cares about their progress usually are more productive. They’re also more likely to remain than those who feel like just another cog in the wheel. A small effort to build knowledge-sharing connections can go a long way.

5) Engage a Happiness Trainer  Happiness trainers draw on psychological research and ancient traditions to teach inner peace, gratitude, kindness and resiliency in the face of adversity — of which there is plenty in today’s workplace.

Has your company tried any of these suggestions? What might work best in your environment, and why? For more ideas from this week’s #TChat interactions, see the resource links and Storify highlights below. This is clearly a topic we’ve only begun to explore, so let’s keep the conversation going. Share your ideas in the comments below, or post in the #TChat stream. In our world of work, everyone is welcome, all the time!

#TChat Week-In-Review: Daylight In The Dark Side Of Talent

SUN 9/29:

JohnSumser

Watch the preview hangout with John Sumser

#TChat Preview: TalentCulture Community Manager Tim McDonald framed the topic in a post and a brief video interview with guest, John Sumser. Read the #TChat Preview: “Finding Daylight In The Dark Side Of Talent.”

MON 9/30:

Forbes.com Post: TalentCulture CEO, Meghan M. Biro outlined 5 issues for business leaders should be more open and authentic to achieve better business performance. Read: “5 Ways To Keep It Real At Work.”

WED 10/2:

TChatRadio_logo_020813

Listen now to the #TChat Radio Show

#TChat Radio: Our hosts, Meghan M. Biro and Kevin W. Grossman sat down with John Sumser and William Tincup for an unstructured discussion about norms and biases that keep organizations from making the most of employees who are struggling personally. Listen to the radio recording now

#TChat Twitter: Immediately following the radio show, hundreds of community members gathered around the #TChat Twitter stream for an open-ended conversation about these issues. As you can imagine, the topic sparked a broad range of opinions, questions and ideas. For highlights from the event, see the Storify slideshow below:

#TChat Highlights: Engaging The Dark Side Of Workplace Effectiveness

[javascript src=”//storify.com/TalentCulture/tchat-insights-engaging-the-dark-side-of-workplac.js?template=slideshow”]

Closing Notes & What’s Ahead

GRATITUDE: Thanks again to William Tincup and John Sumser for shining a #TChat light on this topic. We look forward to continuing to explore this topic in more depth along with you in the future!

NOTE TO BLOGGERS: Did this week’s events prompt you to write about how to organizations can be more effective at accepting and empowering employees as “whole” humans? We’d love to hear your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week is a very special week for the HR community, and for #TChat Events, too! If you’re attending the HR Technology Conference in Las Vegas, join us for a LIVE #TChat Roundtable, as a panel of experts gathers to take on employee engagement!

And next Wednesday we won’t host a radio show — but we will be hitting the #TChat Twitter stream for a lively chat about Age Discrimination in Today’s Workplace, along with Steve Levy and Heather Bussing. Watch for details here in the coming days.

Until then, we’ll see you on the stream!

Image Credit: Pixabay

It's All Good: Employees Are People Too #TChat Recap

“Positive anything is better than negative nothing.”
–Elbert Hubbard

This week, the TalentCulture community pushed some buttons — as well as some boundaries — by exploring a topic that is seldom addressed openly in the world of work.

In some ways, we all struggle personally. And some of us struggle more than others. But what does that mean for our professional abilities? And why don’t organizations work more proactively to leverage the strength that can flow from our human weakness?

Celebrating The Fully Human Side Of Business

Knowing how tricky it is to navigate these mostly uncharted waters, we asked two of the HR community’s most respected thought leaders to guide us through this week’s #TChat events:

John Sumser, editor-in-chief of HR Examiner.
William Tincup, CEO of HR consultancy, Tincup & Co.

John challenged us with a compelling premise:

“All of the stuff that traditional organizations consider taboo — what if you bring it into the workplace, and figure out how to turn it into creative assets?”

William offered a business case that supports John’s premise. He noted that the process of talent acquisition is designed to eliminate outliers, in favor of a more homogenous workforce. This may make onboarding and talent management easier — but at what cost? If everyone feels obliged to conform for the sake of getting and keeping a job, are we sacrificing the diversity needed to drive world-class innovation?

Obviously, there are no simple answers — but these ideas certainly were conversation starters! After the radio show, the #TChat Twitter stream was blazing with ideas about workplace transparency, professional authenticity, and how to bring our whole selves to work.

(Editor’s Note: For highlights from this week’s discussions, see the resource links and Storify slideshow at the end of this post.)

Starting Small: Accentuate The Positive?

I realize that this week has been devoted to issues that are often repressed or rejected because they’re perceived as “negative.” But does positivity have a place in this discussion? How can leaders introduce constructive changes to create a more supportive culture for everyone? What would you do?

Alexa Thompson, a writer interested in workplace transformation, suggests these 5 ways to apply “positive psychology” principles. The goal isn’t to roll out sweeping corporate initiatives, but to initiate incremental enhancements, tailored to your particular environment. It’s about making small, simple, consistent improvements that build over time. Imagine the sort of progress we might see in personal fulfillment — as well as business innovation — if most organizations lived by these standards:

1) Practice Thankfulness the Smart Way  Employees may be motivated by many different things, but all crave recognition and praise.

2) Introduce Exercise for Fewer Sick Days and a Healthier State of Mind  Physical activity has long been known as a stress-reducer, and companies who include fitness and exercise as a part of their corporate perks generally register higher when it comes to work/life balance satisfaction.

3) Embrace Creativity  When employees are allowed and encouraged to share their thoughts, business processes can become better streamlined, new products can emerge, and communication can improve.

4) Make Use of Mentoring  Workers who feel like their company invests in their development and cares about their progress usually are more productive. They’re also more likely to remain than those who feel like just another cog in the wheel. A small effort to build knowledge-sharing connections can go a long way.

5) Engage a Happiness Trainer  Happiness trainers draw on psychological research and ancient traditions to teach inner peace, gratitude, kindness and resiliency in the face of adversity — of which there is plenty in today’s workplace.

Has your company tried any of these suggestions? What might work best in your environment, and why? For more ideas from this week’s #TChat interactions, see the resource links and Storify highlights below. This is clearly a topic we’ve only begun to explore, so let’s keep the conversation going. Share your ideas in the comments below, or post in the #TChat stream. In our world of work, everyone is welcome, all the time!

#TChat Week-In-Review: Daylight In The Dark Side Of Talent

SUN 9/29:

JohnSumser

Watch the preview hangout with John Sumser

#TChat Preview: TalentCulture Community Manager Tim McDonald framed the topic in a post and a brief video interview with guest, John Sumser. Read the #TChat Preview: “Finding Daylight In The Dark Side Of Talent.”

MON 9/30:

Forbes.com Post: TalentCulture CEO, Meghan M. Biro outlined 5 issues for business leaders should be more open and authentic to achieve better business performance. Read: “5 Ways To Keep It Real At Work.”

WED 10/2:

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Listen now to the #TChat Radio Show

#TChat Radio: Our hosts, Meghan M. Biro and Kevin W. Grossman sat down with John Sumser and William Tincup for an unstructured discussion about norms and biases that keep organizations from making the most of employees who are struggling personally. Listen to the radio recording now

#TChat Twitter: Immediately following the radio show, hundreds of community members gathered around the #TChat Twitter stream for an open-ended conversation about these issues. As you can imagine, the topic sparked a broad range of opinions, questions and ideas. For highlights from the event, see the Storify slideshow below:

#TChat Highlights: Engaging The Dark Side Of Workplace Effectiveness

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Closing Notes & What’s Ahead

GRATITUDE: Thanks again to William Tincup and John Sumser for shining a #TChat light on this topic. We look forward to continuing to explore this topic in more depth along with you in the future!

NOTE TO BLOGGERS: Did this week’s events prompt you to write about how to organizations can be more effective at accepting and empowering employees as “whole” humans? We’d love to hear your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week is a very special week for the HR community, and for #TChat Events, too! If you’re attending the HR Technology Conference in Las Vegas, join us for a LIVE #TChat Roundtable, as a panel of experts gathers to take on employee engagement!

And next Wednesday we won’t host a radio show — but we will be hitting the #TChat Twitter stream for a lively chat about Age Discrimination in Today’s Workplace, along with Steve Levy and Heather Bussing. Watch for details here in the coming days.

Until then, we’ll see you on the stream!

Image Credit: Pixabay

Just Say No! 6 Recruiting Practices To Avoid

By Raj Sheth, Co-Founder, Recruiterbox

Recruiting has never been more exciting or more complex. Innovation continues to redefine recruitment, as new technology emerges and larger, deeper pools of candidates become available.

SoMoClo” (or Social/Mobile/Cloud), a term heard often at the recent Wisdom Conference, is enabling business to automate many processes, while simultaneously adding value to a job that is, and always has been, all about people.

Think These “People” Practices Make Sense? Think Again

However, as recruiting evolves, we need to recognize that some “best practices” are just plain hogwash. Recruiters don’t like them, hiring managers don’t have time for them, and candidates actually hate them. If you’re like many companies, nixing these six “worst practices” can actually accelerate your hiring cycle AND your candidate experience.

1) Hire Slow, Fire Fast
While there is something to be said for this particular platitude, I think many have taken it out of context. Perhaps a better phrase would be “Measure Twice, Cut Once.” The goal is for hiring teams to think through decisions, not to put applicants on some eternal carousel of meetings, assessments and group interviews. If you’re hiring for anything other than an executive position, and you cannot make a decision on a candidate in within three interviews, you’re probably guilty of this worst practice.

2) Candidate Pause Patrol
Did someone make it to the final round, but you want everything “just so” before extending the final offer? Big mistake to wait. Waiting discourages candidates, as well as the team that’s anxious for their arrival. It also leaves a bad impression in a job seeker’s mind about how agile your company may really be. What’s more, if they recognize that they’re attractive to you, but you don’t seal the deal, they’re likely to pursue greener pastures while you’re passing around paperwork.

3) Miss America Syndrome
Trying to find the perfect candidate who will blend seamlessly into your organization is like an average-looking guy on Match.com who is holding out for Miss America to appear. It’s not going to happen. (And by the way, your organization isn’t perfect, either!) Instead, consider candidates who have potential to grow into the role. By demanding a 100% fit, you might bypass many 80-90% candidates who could be ideal with the right team and some training. Even worse, if you wait around to find your unicorn, desperation may eventually force you to hire an even less desirable candidate.

4) Lowballing
This practice doesn’t make you look smart. It makes you look cheap. The logic is plain and simple. When you consistently offer low salaries and haggle with new employees to the lowest common denominator, they will resent you, and your employer brand will suffer. No one needs statistics or industry surveys to understand this point. The miniscule amount of money you may save through killer negotiations will be overridden by the fact that you’ve destroyed priceless goodwill — even before a new hire steps foot in the office.

5) Squeaky Wheel Gets The Grease
This one confounds me. It seems that we all like to post articles on Facebook that remind us, “If you have to tell people you’re powerful, you’re really not.” However, all too often, we choose to hire the first candidate that walks through our door singing his or her own praises. What could that mean in the future? The braggart, the credit stealer, the one-upper, the complainer. No one wants to work with these personalities, yet many hiring managers and HR pros react positively to this kind of behavior in interviews. Stop. Check yourself. You can do better. Unless you’re hiring for sales positions, consider the unassuming, the humble, the team player who easily shares credit with others.

6) Show Me, Don’t Tell Me
Well…sort of. This practice is hard to follow. It’s about showing up in the right place with a compelling value proposition. If you can’t make the job attractive to the right kind of candidates on their preferred channels (blog, job ad, video, in person), you’ll find yourself considering only applicants who are desperate for anything. While letting candidates opt themselves out of the selection process is a smart way to whittle the pool to a manageable size, don’t forget to emphasize reasons why qualified individuals should WANT to take on this position at your company.

What Hiring Practices Make Sense?

In nearly every facet of business, crowdsourcing, collaboration and best practices are a good thing — until they’re not. Innovation is rare to come by, so it’s a better bet to formulate your own candidate profile by studying successful workers within your organization. Create a hiring plan with a reasonable timeline. Then build appropriate candidate evaluation criteria, and share that information with the rest of the hiring team. This approach will allow you to let go of the nefarious 6 “worst practices” and it will create a solid blueprint for managing candidate expectations. Boom! Done.

Do you agree with these recommendations? Share your opinions and ideas in the comments below.

raj(Editor’s Note:  Raj Sheth is the Co-Founder of Recruiterbox, an online recruitment software & applicant tracking system designed especially for small businesses. Prior to Recruiterbox, Raj founded two other web startups, namely a classifieds portal and an e-commerce site. He is a graduate of Babson College, MA and spent the first three years of his career as a financial analyst with EMC Corporation (NYSE: EMC) in Boston. Raj is a Red Sox fan who also enjoys sharing his experiences through writing. You can find some of his brief rants on the Recruiterbox blog. Because Raj is passionate about growing small businesses, everything he writes is based on what he has experienced in his ventures.)

Image Credit: r/dv/rs via Flickr

Game On! Playing To Business Strengths #TChat Recap

This week, the TalentCulture community took a fascinating look at gamification in the workplace. And in my opinion, everyone earned badges and gold stars, as we shared collective knowledge at #TChat events.

Our two expert guests are masters at explaining the connection between business gamification and big data. These smart senior executives brought key concepts to life with practical ideas and real-world examples:

Guy Halfteck, Founder and CEO of Knack, a company that integrates games into the hiring process to help companies define desired talent characteristics and improve recruiting outcomes.

Mark Howorth, COO at Panavision, who previously served as Partner and Sr. Director of Global Recruiting at Bain & Company. He has seen the power of gamification at work, as three of his #TChat Twitter comments revealed:

(Editor’s Note: For full highlights from the #TChat Twitter event, see the Storify slideshow at the end of this post)

Gamification: What’s In A Name?

“Gamification” is a controversial term, but the concept it simple. It’s about employing game theory and mechanics in business environments to drive problem solving, boost workforce and customer engagement, capture better organizational insights, accelerate responsiveness, improve learning and increase ROI. Last year, Gartner predicted that by 2015, more than 50% of organizations that manage innovation processes will integrate gamification.

Gartner identified four ways that gamification drives engagement:

• Accelerated feedback cycles. In the real world, feedback loops are slow (annual performance appraisals) with long periods between milestones. Gamification increases the velocity of feedback loops to maintain engagement.

• Clear goals and rules of play. In the real world, where goals are fuzzy and rules selectively applied, gamification provides clear goals and well-defined rules of play to ensure players feel empowered to achieve.

• A compelling narrative. While real-world activities are rarely compelling, gamification builds a narrative that engages players to participate.

• Tasks that are challenging but achievable. While there is no shortage of challenges in the real world, they tend to be large and long-term. Gamification provides many short-term, achievable goals to sustain engagement.

Gamification: What Makes It Tick?

Gamification is serious business. As Accenture explained in a detailed report early this year, companies are striving to understand what makes games so appealing (a shared sense of purpose, challenge and reward). They are decoding gaming mechanisms (personalization, rankings and leaderboards), and applying these mechanics in imaginative ways across business functions. Accenture identified seven essential elements:

Status: Because gamers are motivated by recognition of others in their social circles, game-based business solutions must make it possible to enhance players’ reputations.

Milestones: Levels are everything in gaming, and enabling participants to perceive progress through incremental accomplishments is vital to sustaining interest.

Competition: This is a major motivator that maintains engagement.

Rankings: Visually displaying progress and rankings help participants benchmark their performance to their own goals and others’ performance. Rankings tap into natural human competitiveness, and motivate participants to continue, so they can improve their position.

Social connectedness: Successful gamification initiatives create a strong sense of community.

Immersion reality: With visually rich graphics and animation, digital environments can help immerse participants in their virtual reality.

Personalization: The ability to customize promotes a sense of control and ownership.

In their book, “For The Win: How Gamification Can Transform Your Business,” Wharton professor and gamification expert, Kevin Werbach and New York Law School professor Dan Hunter, take a deep dive into gamification.

In this informative video, they explain how gamification helps people “find the fun in the things you have to do.” They make it easy to understand gamification, with examples of successful companies that are applying these techniques, and advice to help organizations avoid common pitfalls. We hope you find this, along with the collected resource links and #TChat Twitter highlights slideshow below a helpful resource for game-based initiatives in which you may be involved!

#TChat Week-In-Review: Games + Big Data + Talent Management = Trifecta!

SUN 9/15:

GuyHalfteck

Watch the Hangout now

#TChat Preview: TalentCulture Community Manager Tim McDonald framed the topic in a post that featured a brief G+ Hangout videos with Guy Halfteck. Read the Preview:
“Games and Data and Talent — Oh My!”

MON 9/16:

Forbes.com Post: TalentCulture CEO, Meghan M. Biro outlined 5 compelling reasons for businesses to integrate gaming into workflows, learning and management processes. Read: “5 Ways Leaders Win At Gamification Technology.”

WED 9/18:

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Listen to the #TChat Radio show now

#TChat Radio: Our hosts, Meghan M. Biro and Kevin W. Grossman talk with Guy Halfteck and Mark Howorth about how games are emerging as a highly effective, reliable way to select, recruit and retain employees. Listen to the radio show recording now!

#TChat Twitter: Immediately following the radio show, I joined Guy, Mark, Meghan, Kevin on the #TChat Twitter stream for a dynamic and enlightening discussion with the entire TalentCulture community. For highlights from the conversation, check the Storify slideshow below:

#TChat Highlights: Games People Play: Ultimate Way To Measure Talent?

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Closing Notes & What’s Ahead

GRATITUDE: Thanks again to Guy Halfteck and Mark Howorth for adding your voices to this week’s discussion. Your insights and passion for the business benefits of gaming strategies have captivated us all.

NOTE TO BLOGGERS: Did this week’s events prompt you to write about gamification? We’d love to share your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week, we tackle another important “world of work” topic — Transparency vs. Privacy in the Workplace with HR/Employment lawyer, Mary E. Wright. So save the date (September 18) for another rockin #TChat double header. And keep an eye out for details in the next few days.

Meanwhile, the World of Work conversation continues! So join us on the #TChat Twitter stream, on our LinkedIn discussion group. or elsewhere on social media. The lights are always on here at TalentCulture, and your thoughts are always welcome.

See you on the stream!

Image Credit: Graeme Lawton via Flickr