Social channels and tools offer a tremendous opportunity for business to create and sustain valuable relationships with customers, partners, employees and others. Digital technologies make it possible for brands to interact with their constituents in ways that are far more immediate, direct and authentic.
In short, it means that companies can “humanize” what the world has previously considered to be a distant, faceless brand entity.
But tools and technologies, alone, aren’t enough for this “brand humanization” to take root and flourish. What really makes a brand more “real” is its organization’s commitment to engage in a whole new level of open communication. And that’s the rub.
Stepping Outsidesnea the Brand Comfort Zone
Transparent, open communication can develop positive attitudes and behaviors that ultimately translate into business value. But opportunity often brings challenges along for the ride – and brand humanization is no exception. This concept challenges organizational structures, processes and norms at every level.
So, what does all this mean for professionals who focus on the “human” side of business? How can we lead constructive change and help our organizations breathe life into brands?
That has been the focus of our TalentCulture community this week, as we’ve examined brand humanization up close and personal – each of us adding our own experience and interpretations to the mix.
It’s not easy. Cultural transformation never is. But by remaining focused on classic “human” principles, “Humanize” offers a roadmap that organizational leaders can use to navigate through disruptive waters. These principles served as a useful backdrop for our community’s exploration this week. Here’s what happened on our journey…
NOTE: For complete highlights from yesterday’s #TChat Twitter forum, be sure to watch the Storify slideshow at the end of this post.
SAT 2/16 Sneak Peek video: TalentCulture Community Manager, Tim McDonald, kick-started the week by asking featured guest, Jamie Notter, to define brand humanization and its benefits. Thought provoking!
WED 2/20 #TChat Twitter: Jamie returned, along with his Humanize co-author, Maddie Grant. This time, he moderated our freewheeling #TChat Twitter forum, as 250+ participants shared more than 1000 tweets that delivered 1.5+ million impressions. Now that’s what can happen when real humans show up and open up in a live digital exchange!
NOTE: For highlights from yesterday’s #TChat Twitter forum, be sure to watch the Storify slideshow at the end of this post.
Closing Notes & Highlights Slideshow
THANKS: Again, thanks to Jamie Notter for sharing your insights with the TalentCulture community this week. You brought clarity, context and dimension to this important topic.
NOTE TO BLOGGERS: Did this week’s events inspire you to write about brand humanization or other organizational issues? We’re happy to share your thoughts. Just post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.
WHAT’S AHEAD: Next week, we’ll look at branding from another angle, by exploring branded entertainment and the World of Work! Save the date for #TChat Radio, Tuesday, Feb 26, at 7:30pm ET. And #TChat Twitter Wednesday, Feb. 27, at 7pm ET. Look for more details next Monday via @TalentCulture and #TChat.
The more we use social media, the more our personal interactions are crossing over into the workplace. While it makes sense to be authentic in the digital realm, this new level of transparency can touch some major pain points in your corporate culture, and challenge processes that don’t accommodate this new type of open communication.
What does it all mean for organizations as well as individuals? These are the issues we’ll address this week in the TalentCulture community.
To kick-off the conversation, I spoke with Jamie Notter, co-author of the book, Humanize (How People-Centric Organizations Succeed in a Social World). Jamie will be a featured guest on #TChat Radio, Tuesday Feb 19 at 7:30pmET, and he’ll join #TChat Twitter Chat as a moderator on Wednesday Feb 20, at 7pm ET.
Here’s a quick look at how Jamie defines brand humanization – and why he feels it’s important for everyone to understand it better:
Click to watch “Humanize” co-author Jamie Notter in this #TChat sneak peek interview
00Meghan M. Birohttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngMeghan M. Biro2013-02-16 17:17:592020-05-25 16:19:45When Brands & Humans Meet: #TChat Video
Diversity: The art of thinking independently together. – Malcolm Forbes
The notion of diversity has evolved tremendously through the years. Historically, workplace diversity translated into hiring goals focused on racial and sexual equality. But today’s organizations are recognizing that there’s sustainable strategic value in diversity that reaches beyond demographics.
Diversity of ideas, perspectives and life experiences enables organizations to innovate and compete more effectively in today’s global marketplace. Bringing together a broad spectrum of skills, expertise and problem solving approaches enhances outcomes in collaborative environments. However, for this kind of diversity to take hold in the workplace, it must be woven into an organization’s culture. And, like any aspect of corporate culture, it must start with leaders who embrace inclusive attitudes and behaviors.
This week, we asked Ekaterina to join us, along with Silicon Valley product development executive, Rob Garcia, who leads diverse organizations in creating breakthrough HR technology products. The conversations were rich and lively – peppered with nuggets of wisdom that anyone can use to collaborate and innovate more effectively.
NOTE: For complete highlights from yesterday’s #TChat Twitter forum, be sure to watch the Storify slideshow at the end of this post.
#TChat Radio Show: Our hosts sat down to examine the “human” side of innovation with Rob Garcia, Director of Product Strategy and Marketing at RiseSmart, the leader in next-generation outplacement solutions.
WED 1/30 #TChat Twitter: Rob again joined us – along with Ekaterina Walter – and hundreds of #TChat participants, as we opened the Twitter channel to a dynamic conversation about how to leverage diversity for better business results. Key tweets are featured below…
NOTE: For more highlights from yesterday’s #TChat Twitter forum, be sure to watch the Storify slideshow at the end of this post.
What are your unconventional definitions for workplace diversity?
“Different backgrounds. Different approaches. Different solutions. Shared success.” @talemetry
“Diversity of thought & experience gives ‘average’ a chance to be ‘great.'”@alliPolin
“More than statistical differences. Creative diversity, thought diversity just as important.” @LexieFO
How do leaders nurture and cultivate diversity?
“Be open to the unconventional. Note: Everything was unconventional at one point.” @SJAbbott
“Leaders nurture diversity by recognizing the value of “different,” publicly and decidedly.” @RobGarciaSJ
How does conventional diversity play into this?
“It happens organically, but diverse people must be brought together intentionally.” @martinamcgowan
“Diversity in the workplace is necessary to create a competitive economy in a globalized world.” @WeGoodify
What role does HR technology play?
“Digital villages are the now-next community of collaboration inside and out of organizations.” @ReCenterMoment
“HRTech puts too much focus on finding candidates’ keywords instead of their passion and company fit.” @MarcCibulka
“What current resume screening has in speed, it LACKS in ability to see diversity & potentiality.” @N_BarryJansson
How can leaders encourage this “different” diversity?
“Break away from your dept. Ask someone outside your dept to brainstorm ideas once in a while. You never know.” @LukiKit
“Leaders need to educate their teams and organizations about the value of including many different views.” @TerriKlass
SPECIAL THANKS: We’re grateful to Rob Garcia and Ekaterina Walter for bringing your understanding of diversity to TalentCulture events this week! Your ideas have inspired our diverse “world of work” community to reflect and and interact in ways that that we hope will make a difference in their respective organizations.
NOTE TO BLOGGERS: Did this week’s events inspire you to write about diversity or other workplace issues? We’re happy to share your thoughts. Just post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.
WHAT’S AHEAD: Next week – as Valentine’s Day approaches, we’ll look at how employer/employee relationships have been redefined – and what it means for the future of work. Don’t miss “The Employment Romance is Over. Now What?” on #TChat Radio, Tuesday, Feb 5, at 7:30pm ET. And then #TChat Twitter Wednesday, Feb. 6, at 7pm ET. Look for more details next Monday via @TalentCulture and #TChat.
“Diversity is a key driver of innovation and is a critical component of being successful on a global scale.”
When asked about the relationship between diversity and innovation, a majority of respondents agreed that diversity is crucial to encouraging different perspectives and ideas that foster innovation. Senior executives and employees alike are recognizing that a diverse set of experiences, perspectives, and backgrounds is crucial to innovation and the development of new ideas in and outside the workplace, as we find our career passion.
This week, expanding on ideas inspired by the book “Think Like Zuck,” by Ekaterina Walter, the TalentCulture community wiill explore how innovation grows from diversity. Research, as well as experience from the likes of Mark Zuckerberg and other innovators, is teaching us just how desperately we need to include all voices to achieve more effective outcomes. Does crowd-sourcing help innovation? Are all voices and ideas equal? How can Zuckerberg be an example of innovation through diversity? (Doesn’t he represent the ultimate lone inventor?)
Diversity isn’t just about demographics — although that is a first and a key component, without which our companies cannot move forward. Starting with demographic diversity as our foundation, we propose an expanded definition of diversity — not a counterpoint to the demographic meaning, but a flourish upon it. Let’s embrace diversity even more, and explore its power to lead to innovation in the world of work and beyond. This week, relying on diverse views to help us think about this, we’ll seek your voices in exploring these questions:
Q1: What are your unconventional definitions for diversity in the workplace? How is it more than demographics?
Q2: In the world of work, how do leaders nurture and cultivate diversity in its many non-demographic forms?
Q3: How does conventional diversity (i.e., diversity of demographics) play into diversity of ideas?
Q4: What role does #hrtech play in encouraging or discouraging #innovation & diversity of ideas in the workplace?
Q5: How do we exercise unconventional notions of diversity in our approach to #leadership?
Click to see the preview or listen to the show live, Wednesday 1/30, 7:30pm ET
As per the new usual, the #TChat goodness happens twice this week. First, on Tuesday, Jan. 29, there’s #TChat Radio from 7:30pm ET / 4:30pm PT. Our guest is a long-time member of our community, Rob Garcia (@RobGarciaSJ), director of product strategy & marketing at RiseSmart, a company that is delivering innovative next-generation outplacement solutions.
The endorsement process is an evolution. What you try to do is you endorse someone that you believe in and their ideas align with yours. -Herman Cain
“It’s not what you know, it is who you know.” I’ve heard this statement throughout my college years and my career hunt. So, if everyone I know endorses me on LinkedIn, or if I email personal endorsements with my resume, will that land me the perfect job?
Recently I’ve been researching the role of social media in predicting consumer behavior. I see a connection with professional endorsements. For example, today’s technologies allow companies to track customer sentiment. According to Nielsen’s latest Global Trust in Advertising Report, 92% of consumers around the world say that they trust earned media (such as recommendations from friends or family) above all other forms of advertising.
If consumer reviews have such a significant influence on potential buyers, then surely professional endorsements carry tremendous weight with recruiters and job seekers.
But what about the new “skills endorsement” feature in LinkedIn profiles? What do these “thumbs up” stamps of approval really mean? How authentic are they? Are they considered credible? And how do they relate to more traditional professional recommendations?
I am not the only one with these questions. That’s why the TalentCulture community focused attention this week on the role of recommendations in today’s social workplace.
G+ Hangout Video: As a prelude to his appearance later in the week, Mike Dwyer, discussed the value of endorsements with TalentCulture community manager, Tim McDonald. Mike is Co-founder of QUEsocial, a social business platform that equips employees with training, content and motivation to improve their performance.
WED 1/23 #TChat on Twitter: Mike and Marla joined us again – this time on the Twitter stream – as Mike led participants through an open discussion of issues, experiences and best practices in managing professional recommendations. Representative comments are featured below…
NOTE: To see specific highlights from yesterday’s “The Power of Online Endorsements” #TChat session on Twitter, see the Storify slideshow at the end of this post.
What is the value of endorsements and recommendations online?
Endorsements SUCK. Require no effort & too many ppl are abusing them to try to garner reciprocal endorsements. @DawnRasmussen
Are all online endorsement and related activity created equal?
I feel that referrals and recommendations weigh more than endorsements. It’s not a one click free-for all. @AshLaurenPerez
+K endorsement on klout is like Linkedin endorsement. Fast and fleeting, with no context. Written endorsements prove relevance. @bryanchaney
LinkedIn endorse. would make more sense if they had engagement portion where you could see discussion about person/brand taking place. @rezlady
How should leaders interpret online recommendations and endorsements?
Consider the source. Probably best not take at face value. @TomBolt
As an initial filter it will probably speed up recruitment, but, I still prefer meeting people to make an accurate choice. @EnZzzoo
When do *you* endorse a fellow professional online?
Endorsements are nice but in prefer calling people and talking business. @levyrecruits
I have to know someone personally to endorse them and have something significant to say to recommend them. @nancyrubin
How is tech changing the nature and value of endorsements and recommendations?
Tech will increasingly become the norm. For delicate HR placements it will never replace a genuine CV and interview…I hope. @EnZzzoo
While tech makes it easier for everyone to see your endorsements, when abused it dimisses value for all. Why you need network. @tamcdonald
# # #
Closing Notes & Highlights Slideshow
SPECIAL THANKS: A nod to Mike Dwyer and Marla Gottschalk PhD for your leadership this week. The TalentCulture community would recommend you anywhere, anytime!
NOTE TO BLOGGERS: Did this week’s events inspire you to write about professional endorsements or other “world of work” issues? We’re happy to share your thoughts. Just post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.
WHAT’S AHEAD: Next week, we examine “Diversity of What?” – a fresh take on diversity in the workplace. Be sure to mark your calendar – first for #TChat Radio, Tuesday, Jan 29, at 7:30pm ET. And then for #TChat Twitter Wednesday, Jan 30, at 7pm ET. Look for more details on Monday, January 28 via @TalentCulture and #TChat.
The deepest principle in human nature is the craving to be appreciated. -William James
As children, when we master a new skill or complete a task well, others often offer us a hug or a thumbs up. Sometimes, we even receive stickers or an allowance as a reward for completing chores throughout the week.
Rewards and recognition are ingrained in our culture – and are central to our personal and professional lives. Whenever someone acknowledges our efforts or commends us for a job well done, that moment creates a connection, and establishes an understanding that positive reinforcement will be available again in the future.
Workplace “job well done” salutes are often associated with financial rewards. But is that what matters most? How can recognition make a real difference in today’s world of work?
That was our #TChatfocus this week – as the TalentCulture communitycame together to share issues, ideas and best practices for improving business performance by showing employees and leaders that their contributions count.
Not Just a Pat on the Back
Although money and other tangible “spiffs” are considered appropriate recognition tools, the #TChat crowd expressed strong sentiment about the value of simple, sincere interaction, and a culture that encourages recognition when it is deserved.
Feedback is necessary for individual assessment, coaching and development. Acknowledgement keeps employees on a path for engagement and productivity. Positive feedback fuels individuals and teams to continue delivering outstanding results. And in the aggregate, it keeps organizations focused on key success factors, and drives business momentum. But there is no silver bullet – no simple “checklist” formula or one-size-fits-all solution.
So, what else emerged from this week’s focus on recognition? Check it out!
NOTE: To see specific highlights from yesterday’s “Employee Recognition” #TChatsession on Twitter, see the Storify slideshow at the end of this post.
WED 1/16 #TChat on Twitter: Ted and Rob joined us again – this time on the Twitter stream – as workplace strategist, Dr. Marla Gottschalk, led participants through an open conversation about the importance of avoiding “one-size-fits-all” approaches to recognition, and how to make it work in any organizational setting.
Here’s a taste of the interaction from last night’s #TChat interaction… (For full highlights, watch the Storify slideshow at the end of this post.)
Is recognition a driver or an outgrowth of engagement?
Both – it’s cyclical. An engaged employee is bound to deserve recognition, and recognition keeps them engaged. @BrightJobs
Need to hire the right people with the right mindset, so engaging people and engaging culture facilitate recognition. @ThinDifference
When should recognition be different from praise?
In some cultures praise is enough, but others want $ or a new title; you have to know what works globally @melissa_lamson1
Recognition is a form of feedback – constructive criticism is other side of coin. Both are important. @RobCatalano
How can an organization be believable?
The best way to be “believable” is to truly believe in people. People know. @ReCenterMoment
Employee recognition must be action, not words. Then it’s believable. @samfiorella
Recognition should be a daily thing that leaders do to guide their people on a journey to reach worthwhile goals! @bcoelho2000
Want to recognize employees authentically? Learn their kids & spouses’ names. @tedcoine
Does technology facilitate or hinder workforce recognition?
Tech helps facilitate immediacy of recognition when proximity isnt there. @brentskinner
Performance & productivity are key issues. Speed, revenue, innovation need to be ignited; social business can bridge gaps. @thehealthmaven
Tech is an enabler. Still need recognition strategy. Tech won’t help if you don’t establish whats important. @RobCatalano
How can organizations recognize their leaders?
Leaders praise and recognize team when getting praise and recognition. Respect 101. @YouTernMark
Work your hardest for them to make them proud. Ease up their workload and show THEIR boss how well they’re leading you. @AshLaurenPerez
# # #
Closing Notes & Highlights Slideshow
SPECIAL THANKS: Another nod of appreciation to Ted Coine and Rob Catalano for sharing your depth and perspective on this week’s topic. Also thanks to Dr. Marla Gottschalk, for your leadership as chat moderator. Our community salutes you!
NOTE TO BLOGGERS: Did this week’s events inspire you to write about employee recognition or other “world of work” issues? We’re happy to share your thoughts. Just post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along. There are many voices in this community, with many ideas worth sharing. Let’s capture as many of them as possible.
WHAT’S AHEAD: Next week, the topic of recognition moves to another level, as we examine The Power of Endorsement. Be sure to mark your calendar – first for #TChat Radio, Tuesday, Jan 22, at 7:30pm ET. And then for #TChat Twitter Wednesday, Jan 23, at 7pm ET. Look for a full preview on Monday, January 21 via @TalentCulture and #TChat.
Til then – we hope you’ll find opportunities to recognize others in your world. Let us know how it goes!
Predictions are like horoscopes — a fun way to pass the time, and a fabulous way to capture the imagination. Take the impending “Mayan” apocalypse for example. Most consider it rubbish. Yet, thanks to human fascination with folklore and the future, along with social media’s continuous need to “feed the beast,” the influence of the Mayan calendar is reaching across centuries to tweak us under the collective chin with provocative ideas about the end of the world.
Now THAT’S a remarkable demonstration of culture and the power of predictions!
But wait just a minute. Isn’t there a larger lesson to learn here? I don’t think it’s really about the predictions, themselves. Instead, it’s about how skewed “reality” can become as it passes through time, and through many perceptual filters. The Mayans created highly sophisticated technology — an intricate calendar. However, they didn’t use it to predict that the”end of the world” would arrive this month. That conclusion is actually the result of muddy interpretations by many other folks along the way.
2012 — Looking Back to the Future
Now, with that in mind, let’s turn to this week’s “Back to the Future” #TChat, where we jumped into our Twitter-powered DeLorean, and looked into the rear-view mirror, as well as ahead at the future of the workplace…
As the Storify highlights slideshow at the end of this post confirms, members of the @TalentCulture community are wise – not only because they’re dialed-in to key issues and trends that influence the world of work. But what I find even more rewarding about #TChat is the spirit of collective discovery that accompanies our interactions.
None of us has all the answers. None of us sees the world through the same eyes. But together, we can shine a brighter light on what lies ahead. There is strength in numbers as we move forward on this professional journey – regardless of the outcome. And that’s worth celebrating as we welcome 2013 in this era of technology-enabled communications.
NOTE: To see specific highlights from yesterday’s “Back to the Future” #TChat session, watch the Storify slideshow at the end of this post.
A heartfelt thanks to collaborative learning visionary, author and activist, Angela Maiers (@AngelaMaiers), who generously led us through a week filled with insights about the past, present and future of talent. Angela’s commitment to constructive change, and optimism for the road ahead is infectious. It was impossible to participate in any of this week’s events and not be inspired to take action in the 2013. Her rallying cry…”Amplify!”
TUE 12/18 #TChat Radio program: Angela joined hosts Meghan M. Biro and Kevin W. Grossman on BlogTalkRadio, to discuss key workplace trends – including why and how it’s essential to foster stronger ties between education and business, going forward.
WED 12/19 #TChat on Twitter: The entire community gathered around the Twitter stream, as Angela, Meghan and Kevin challenged participants to explore how trends in leadership practices, social media, technology, the economy, and politics are influencing workplace culture and talent strategies — past, present and future.
As always, the #TChat hashtag lit-up like a Christmas tree, with hundreds of opinions that exposed both the best and worst of 2012. But the party really started as we turned our sights to what’s on the horizon. No lack of ideas about the need for improvement or how we can get “there” from here!
To see full highlights from yesterday’s #TChat session, watch the Storify slideshow at the end of this post.
The Road Ahead
As another year draws to a close, the TalentCulture community seems more vibrant and vocal than ever. In my humble opinion, that bodes well for the “post apocalyptic” workplace. Because, no matter what we face ahead in the world of work, we have one another. We may not arrive at our intended destination as soon as we would like, or in the manner we expect. But as long as our community stands, we will not travel alone.
If TalentCulture has anything to say about it – the future is COMMUNITY. Thanks for your contributions – past, present and future. As this week’s fearless #TChat leader, Angela Maiers, likes to say, “Together we are smarter.”
# # #
Closing Notes & Highlights Slideshow
NOTE TO BLOGGERS: If this #TChat session inspired you to write about trends in talent strategy, leadership or other workplace issues, we’re happy to share your thoughts. Just post a link on Twitter (at #TChat or @TalentCulture), or insert a comment below, and we’ll add it to our archives. There are many voices in this community, with many ideas worth sharing. Let’s capture as many of them as possible.
WHAT’S AHEAD: #TChat events are on hold for the next 2 weeks – so enjoy your holidays! But first, grab your shiny new 2013 calendar and save the dates — January 8 & 9, when we’ll take a fresh look at “A New Year of Career Management.” Join us as career strategists discuss the job market, professional branding, and other factors that influence employment – first on #TChat Radio, Tuesday, Jan 8th at 7:30pm ET. And then on #TChat Twitter Wednesday, Jan 9, at 7pm ET. Look for a full preview on Monday, January 7 via @TalentCulture and #TChat.
See you in 2013!
Good vibrations. Could you feel them all around yesterday? It’s not just because the holidays are upon us, but because it was 12-12-12 – a day of harmonic convergence. Astrologers proclaimed peace across the universe. The Concert for Sandy Relief rocked Madison Square Garden. And the TalentCulture “world of work” community joined virtual hands around the Twitter stream to align the social responsibility stars.
Live from New York, #TChat moderator Meghan M. Biro, and community manager, Tim McDonald, steered the flow of conversation while sharing holiday cheer with the innovative folks at NYC’s Internet Media Labs. It was a great capstone in a week at TalentCulture that focused on corporate responsibility, social impact and the spirit of the holiday season.
#TChat Radio program: Meghan Peters and Brian Sirgutz, SVP of Social Impact at The Huffington Post, discussed issues and opportunities in social responsibility with hosts Meghan M. Biro and Kevin W. Grossman.
WED 12/12 #TChat: The Wednesday night chat crew took the Twitter stream by storm for a spirited discussion about organizational giving and the greater good.
Listen to the recorded show now…
So, what have we learned from all this interaction? Did we discover more about why and how business should give back to employees and the community at large? Were we inspired to do more in our organizations and communities?
As I mentioned during last night’s chat wrap, the energy was fun and inspiring, quirky and cynical. Just like a slice of society – all in one happy fruitcake. That’s #TChat! Here are a few takeaways to review and pass along. (Remember – sharing is caring!)
To see full highlights from yesterday’s #TChat session, watch the Storify slideshow at the end of this post.
On the meaning and value of corporate responsibility:
“I almost hate the term ‘social good.’ Just do good. Always. To everyone.” jocelynaucoin
“#Socialgood has become far too trendy + hip leaving it as an obligation for most orgs” MillennialTweet
“I want someone’s definition of #socialgood? A holiday party, Christmas cards, community giving?” megburkett
On commitment to giving:
“Giving at Christmas shows you have the holiday spirit. Giving year around shows you have a giving spirit.” Beverly_Davis
“If you feel like you *have* to give thanks during the holiday season, you’re doing it wrong.” brentskinner
“In many cases the need is greater outside the holiday season, when people aren’t thinking about it as much.” pamelamaeross
On demonstrating gratitude to employees:
“Here’s a thought: integrate gratitude into everything you do every day with everyone.” DawnRasmussen
“Are we making this too complicated? I received a box of Christmas cookies today… and I’ve been smiling all day.” YouTernMark
For me, the top takeaway this week came from The Huffington Post’s Brian Sirgutz. He asked a simple question that is essential to socially conscious individuals and organizations, alike:
“How do people ‘catch’ empathy?”
If we understand how to reach individuals in ways that move them to change themselves for the better, then we can plant a seed that will eventually change the world. And someday perhaps the old phrase, “I already gave at the office” will slip into oblivion – for good.
# # #
NOTE: To see specific highlights from yesterday’s “work life balance” #TChat session, watch the Storify slideshow at the end of this post.
# # #
Closing Notes & Highlights Slideshow
SPECIAL THANKS from TalentCulture to Meghan Peters, Community Manager at Mashable and Brian Sirgutz, SVP of Social Impact at The Huffington Post – guests of this week’s Google+ Hangout and BlogTalkRadio shows. Your depth of knowledge and community leadership is inspiring.
NOTE TO BLOGGERS: If this #TChat session inspired you to write about corporate responsibility and social good, we’re happy to share your thoughts. Just post a link on Twitter (at #TChat or @TalentCulture), or insert a comment below, and we’ll add it to our archives. There are many voices in this community, with many ideas worth sharing. Let’s capture as many of them as possible.
WHAT’S AHEAD: Join us next week, as we look ahead to the New Year by looking “Back to the Future.” Specifically, we’ll look at last year’s predictions about human capital management, hr and learning technologies to determine how far we’ve come. And then we’ll peek at the road ahead! Tune in to #TChat Radio on Tuesday, Dec 18 at 7:30pm ET. Then join the #TChat Twitter discussion on Wednesday, Dec 19, 7-8pm ET to share your ideas and opinions. Look for a full preview early next week via @TalentCulture and #TChat. Thanks!
The holidays have us fired up here at the TalentCulture World of Work Community. And that means we’re tapping into some high-powered friends – social business leaders at Mashable and HuffingtonPost/AOL for a super-spirited #TChat Radio program this Tuesday – followed by a dynamic #TChat Twitter convo on Wednesday. (See questions and other details at the end of this post.)
What’s the dust-up about? Well, we’re venturing into territory that lives on the edge of political correctness – a sensitive area for some. But workplace culture has implications for an organization’s contribution to the greater good. So in the interest of understanding the important relationship between corporate culture, community engagement and responsible leadership, we’re exploring holiday traditions, social behaviors, and business goals.
Consider this. I visited a friend’s workplace recently. It’s a really awesome space — open and airy, very hip — all mod cons, as they say. And it was oh-so-politically correct — green, Leeds-certified, the whole nine yards. That’s all OK, but here’s where it gets weird: Everyone is accepting and open, right? Culturally aware, they’re friendly and respectful. However, they’re so very culturally aware that holiday displays are strictly forbidden — no lights, no plants, nothing that might upset someone who’s not a fan of lights and plants in a holiday context. No expressions of wonder, affection or hope represented in association with (insert your favorite holiday here).
Click here to learn more about #TChat Radio with community leaders from Mashable and The Huffington Post
We’re not being political or religious. We’re just putting it out there: What if we said, “Enough, already!” with intolerance in the name of political correctness? What would happen? Would heads spin? Would the earth stop spinning? Would it really be that bad?
In the fearless tradition of #TChat, we’re taking this on. We’re setting up for an open, honest and spirited discussion that’s timely. Here’s the primary challenge:
Can we acknowledge holidays in the work setting any more, or has that ship sailed on the tide of progressiveness and political correctness?
Against this backdrop, we’re going to look at how organizations can show gratitude and thanks all year long, not just in…oh, all right, we’ll call them “holiday greetings.” For this week’s questions, we have our flameproof, thermal long johns at the ready, and so should you. Bring your passion and let’s talk – both on #TChat Radio (Tuesday night at 7:30-8:00pm ET) and then on the #TChat twitter stream (Wednesday at 7:00-8:00pm ET).
#TChat Discussion Guide – The Season of Sharing
Q1: Devil’s advocate: Does it even matter to stakeholders for an org to express the season’s sharing spirit? Why?
Q2: Where do orgs fall short in projecting an image of doing social good – during the season or at any time?
Q3: What can leaders do year ‘round to give credibility to end-of-year, seasonal shows of social good & sharing?
Q4: What are some traditional vs. new, innovative ways for orgs to express gratitude? What’s a good mix?
Q5: How is technology helping orgs to express gratitude? What are the pros and cons?
Don’t Miss The Discussion! Detail Here…
Bring on your inner Scrooge or heartfelt George Bailey!
Then join us for a free-wheeling open forum on Twitter: #TChat– Wednesday, Dec. 12, 7-8pm ET / 4-5pm PT. We look forward to your thoughts and reactions. No fear here, just an interest in learning and sharing, in the spirit of the season! See you Tuesday and Wednesday…!
(Editor’s Note: All of us in the TalentCulture community mourn the loss of our dear friend, brilliant colleague and mindful mentor, Judy Martin, who passed away unexpectedly on January 31, 2014. Her message and her life are a lesson for us all. We will forever fondly remember her humor, warmth and wisdom.)
The TalentCulture World of Work community was rockin the Twitter stream yesterday, as #TChat-ters tackled the elusive quest for work-life balance. But before we delve into the pearls of wisdom that emerged from the chat, I’m happy to report some community news.
There’s an evolution taking place in the overall scope and reach of TalentCulture, as we move forward into our 3rd year. It’s not just about our popular Wednesday night Twitter chats, anymore. You may be noticing more content and channel choices, along with increased social media momentum. This action is purposeful – intended to add value for every one of us who participates in the weekly chats. We hope this enriches your community experience, and inspires you to invite others to participate. The more the merrier – and the richer, more diverse and more rewarding everyone’s experience will be.
Finally yesterday, we fired up our Twitter engines for a dynamic discussion (as always) on the #TChat stream.
NOTE: To see specific highlights from yesterday’s “work life balance” #TChat session, watch the Storify slideshow at the end of this post.
Click to hear this week’s #TChat Radio interview
The #TChat crew came out of the gate with a discussion on how we track competing priorities in today’s social world and the types of HR technology that are crucial for prioritizing and relationship building. How do we use technology to separate the wheat from the chaff, and infuse meaning into our relationships without drowning in sensory overload?
Multiple people mentioned Yammer – a tool that makes it possible for businesses to create their own social networking sites and incorporate tools to help streamline workflows. This seems to be a big favorite for organizing technology and communications, although some said Yammer isn’t fully understood yet, and its capacity to organize still seems to be unfolding.
Most surprising, when speaking about planning and organizing ideas, classic paper “sticky notes” entered the discussion. It provided a chuckle and an interesting application of caveman like ideas melding with technology. Other ideas for ways to better manage workload and minimize stress included the simplicity of saying “no” to something that will only bring stress with it, and the need to recognize and respond when poor planning and others’ decisions have a direct impact your work.
A resounding proportion of contributors agreed that we are humans who are deeply connected “in real time” with and through our mobile devices. Many extolled the virtues of virtual work environments and tools. For example, social media phone apps truly make life more livable, with work at our fingertips. But what constitutes smart usage? How do we control what I call the “expectation of instant gratification” when that bell tolls on the phone?
That led to the idea that too often, we get caught up in business demands and lose sight of the “people” part of the work equation. Perhaps it is possible to enjoy a superior quality of life and still be productive. This prompted discussion around balancing our working and living experience with more consciousness. How? Lots of talk about meditation, deep breathing (which I endorse, as you can see in the attached video), and taking time to move beyond the virtual realm and meet work contacts in person.
Staying focused is a skill, but being mindful of the choices we make is also a decision. Sometimes, the very technology that connects us also allows just enough separation between work and family so that we can accomplish several goals from both worlds, almost simultaneously.
The question is, how far can we push that without suffering the downside consequences of multitasking? Ah, now that’s the ontological question of our #TChat times. And each of us is ultimately responsible for finding the best answer for our skills, sensibility and situation. The answer is not just about external tools, structure and processes. Ultimately, the answer comes from within.
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NOTE: To see specific highlights from yesterday’s “work life balance” #TChat session, watch the Storify slideshow at the end of this post.
SPECIAL THANKS from TalentCulture to Judy Martin (who also wrote the recap above) and Cali Williams Yost – the stars of this week’s #TChat triple-header” (Google Hangout – BlogTalkRadio – Twitter Chat). You bring passion and insight to every interaction. Thanks for your commitment and contributions to our community!
NOTE TO BLOGGERS: If this #TChat session inspired you to write about social learning or the value of work life balance, we’re happy to share your thoughts. Just post a link on Twitter (at #TChat or @TalentCulture), or insert a comment below, and we’ll add it to our archives. There are many voices in this community, with many ideas worth sharing. Let’s capture as many of them as possible.
I was at a meeting the other day and this person who was carrying a laptop bumped into me — checking her email, she wasn’t looking where she was going. The part that sticks with me is that she wasn’t really phased. No, she laughed it off as a by-product of multitasking. Welcome to the weird world of work, where we’re actually getting less done — and at a lower level of quality — by trying to do everything at once, by being connected 24/7 through devices and social media.
What would happen if you slowed the pace 10 percent? Would your job be in jeopardy if you didn’t read email after 8 pm? Would your family and friends not talk to you if you didn’t answer texts, tweets and emails immediately? Probably not, in fact, hyper-connectivity may be making us less mentally and emotionally available to important people in our life.
I’m as guilty as the next person of paying more attention to my smartphone at times when people are sitting across the desk from me, so I decided we should delve into the topic of slowing down, personally and professionally, on this week’s #TChat Radio and #TChat Twitter. Maybe it’s possible to do a better job in less time if we learn how to disconnect a bit. Could it be less screen time will help us better manage our time and improve our ability to prioritize, while boosting productivity? It’s worth a spirited discussion, one in which we’ll even look at how to use technology to help us slow down — as counter-intuitive as that might sound.
Before you sign off for the day (yeah, right!), here are this week’s questions:
Q1: How do you track competing priorities in today’s social world? Is it helping or hurting your ability to prioritize tasks and build deeper relationships?
Q2: What kind of HR Tech could you not live without, and how has it changed relationship building and productivity for you?
Q3: Hyperconnectivity is expected for those communicating in the world of work. How do you separate the signal/noise?
Q4: Has a business relationship, potential recruit ever suffered because you responded too quickly/slowly, without enough data? How?
Q5: What are the steps you use to deepen, improve your relationships in today’s world of work?
Of course, #TChat takes place every week on Twitter, and this week there’s special dispensation for being online during after-work hours (a quaint concept in today’s world). So join us Tuesday, Dec. 4, at 7:30pm ET (6:30pm CT, 5:30pm MT, 4:30pm PT, or wherever you are) for #TChat Radio, and Wednesday, Dec. 5, at 7 pm ET for #TChat. As a community we’ll tackle the difficult task of how to balance the world of work and personal life more effectively, and also discuss when technology helps and when it hinders.
Joining us to weigh in this subject near and dear to their hearts will be Cali Williams Yost (@caliyost), CEO of Flex + Strategy Group (parent company of Work + Life Fit Inc.), and Judy Martin (@judymartin8), founder of WorkLifeNation.com and a contributor to Forbes, NPR and other large news media outlets. Be connected and strive for balance in all areas of your life. This ain’t easy. Chat soon!
We all are! It’s #TChat World of Work’s two year anniversary celebration week, and it’s such a big deal for me (@MeghanMBiro), Kevin W. Grossman (@KevinWGrossman), and all the contributors, participants and chatters, that we’re tempted to extend the celebration to two weeks
Seriously, think about it. For nearly every week, beginning on Nov. 16, 2010, TalentCulture has hosted a #TChat. Our weekly Twitter chat topics have spanned the wide world of work — from recruiting to onboarding to outsourcing to social learning to leadership to technology to you name it, we’ve covered it. We’ve drawn millions of eyeballs and thousands of chatters and hundreds of thousands of Tweets. We’ve learned a ton. This is a great community, and we’re humbled. This is a community that continually, and without fail, guides us to the next big thing. There’s always something important and new to discuss when it comes to our daily professional lives.
On our second anniversary, we’re pleased to announce that we’re casting the spotlight on a bit of our past to bring something new and challenging to you, our loyal and ever-growing community of chatters and experts. We wanted to grow the community ORGANICALLY before deciding where to grow next. This took a lot of patience but I’m glad we did. Well, it’s time. We will be launching a new blog platform soon and extending into other more familiar networks (as well as Twitter of course). Please stay tuned for the updates. We are more dedicated than ever to stay on mission. Thanks for supporting us.
Two Days – Two Ways to Celebrate!
Click to hear the recorded #TChat Radio show
We experimented with an Internet radio show in the past, and we’re bringing it back: #TChat Radio is in an exciting 30-minute format via BlogTalkRadio beginning Tuesday, Nov. 27, at 7:30pm ET (6:30pm CT, 5:30pm MT, 4:30pm PT, or wherever you are). Kevin and I, co-creators and hosts, will meet with long-time #TChatters to talk about why they participate and how #TChat has transformed them personally and professionally. Our inaugural radio guests is an all-star trio of #TChat contributors who make this community a big deal (and fun, too!).
Q1: Why are online learning communities so valuable for professionals today? Q2: When and why did you start participating in #TChat? Q3: How has #TChat transformed you personally and professionally? Q4: What is the most memorable #TChat you’ve been a part of and why? Q5: What tools and social platforms do you use for #TChat and other communities and why?
Voices of the #TChat Community
Why are we revisiting radio? And why are we so excited about our anniversary? Well, it’s all about you, faithful #TChatters. Your energy pushes us to new things and to trying out old things anew. Following are just a few of your thoughts about why #TChat is important to you in your professional and personal lives. (Feel free to share your #TChat experiences in the comment area below!)
For me #TChat has been about pushing boundaries; knowledge, comfort and / or creativity. As my world spins faster with both a new contract and forming a new company #tchat is my socialmedia anchor. You ground me and bolster my faith in the highest and best uses of Social Media. You ROCK!
#TChat has been a simultaneous dose of inspiration and reality. A real time, idea and action network of people DOING the work. It has been an honor and privilege to be so welcomed and respected. I am smarter and wiser because of you!
For me, #TChat is a journey of redefining the new frontier in leadership, culture and workplace innovation. It compels us to think audaciously and engage quickly. It’s a space for testing/validating new ideas, cultivating meaningful connection and co-creating the 3.0 world of work.
Work 3.0? We’re verklempt. We set out two years ago to make a difference, and we’re thrilled that you’ve been there and in the game with us. It’s made all the difference. So be there, twice, this week for #TChat: once, for #TChat Radio on Tuesday (on BlogTalkRadio) at 7:30pm ET (6:30pm CT, 5:30pm MT, 4:30pm PT), and again, for #TChat itself, Wednesday at 7-8pm ET (6-7pm CT, 5-6pm MT, 4-5pm PT). It’s a double-dose of world-of-work wonders. We couldn’t do it without you. And we couldn’t be happier to be two.
(Speaking of panache, did ya get a peek at #SHRM’s hottest swag? Check the “Ask me about #TChat” bling that the leadership conference crew is rockin this week, thanks to Donna. We like that style!)
But of course, this week’s session went way beyond the buttons.
(To see highlights from the #TChat session, watch the Storify slideshow at the end of this post.)
Tackling Today’s Toughest Topics
Anytime the relationship between business and government is on the table, it sparks passionate opinions from all sides. And this #TChat was no different.
Although there were plenty of lighthearted moments, participants were engaged and the flow was intense. But yesterday’s discussion was different from many “business/government” forums I’ve encountered – especially on social media. This session was actually constructive. The ideas were grounded and realistic. Moreover, the tone was respectful. Despite diverse viewpoints, there were no snarky “gotchas.” No dismissive “know-it-all” comments. No locked-down partisanship on display.
A Lesson for Lawmakers?
Actually, that’s why I consider #TChat such a useful resource. Each week, hundreds of professionals who are deeply interested in the human side of business gather to focus on a single topic that affects us all. Everyone brings “A-game” ideas to share – and the loosely structured virtual environment makes crowdsourcing an efficient and exhilarating experience.
It’s not about intense “win/lose” debate. And it’s not about steering everyone toward the same conclusions. Rather, it’s about creating a forum for knowledge sharing that honors plurality of thought. The process is the goal. It’s a model for corporate collaboration. But more important, it’s a laboratory for collective virtual learning. No one has all the answers. But together, we have an opportunity to improve everyone’s game.
It makes me wonder – how much could our nation’s policy makers accomplish, if they embraced the #TChat model as a framework for brainstorming and problem solving?
Hopefully, enlightened organizations like #SHRM can influence the nature of policy dialogue, and show Washington the way! It could happen – even only on a limited scale. In the meantime, we can continue to demonstrate how these new forms of communication can make a difference. What’s more, we can continue to share the #TChat concept with others. If we don’t do it, who will?
To quote one of last night’s participants, Michael Clark at @ReCenterMoment:
“Revolutions are always created and sustained by people, not policy.”
We, the people. We, the #TChat people. It’s our revolution. Let’s own it!
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NOTE: For highlights from yesterday’s business/HR/government #TChat session, see the Storify slideshow at the end of this post.
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Closing Notes & Highlights Slideshow
SPECIAL THANKS to this week’s guest moderator, Donna Rogers (@Donna Rogers), HR Management & Development Consultant, and Director of Illinois Society for Human Resource Management. She’s a strong advocate of TalentCulture and #TChat, whose tireless support has helped our community thrive.
NOTE TO BLOGGERS: If this #TChat session inspired you to write about business/HR/public policy issues, we’re happy to share your thoughts. Just post a link on Twitter (at #TChat or @TalentCulture), or insert a comment below, and we’ll add it to our archives. There are many voices in the #TChat community, with many ideas worth sharing. Let’s capture as many of them as possible.
WHAT’S AHEAD: No #TChat next week – Happy Thanksgiving! But be sure to mark your calendar now for our special 2nd-Anniversary “double feature” event, the following week! On Wednesday November 28, at 7-8pm ET, we’ll celebrate by looking at how #TChat has helped some of our best-known participants. And the day prior (Tuesday, November 27) we’ll showcase some of those community members on a live Radio #TChat show. It promises to be a week filled with great memories and glimpses of the road ahead. Look for the preview early next week via @TalentCulture and #TChat. Thanks!
Birds aren’t known to be mental giants. After all, does anyone really want to be called a “bird brain?” Yet, when it comes to communities, perhaps one of the smartest things you can do is to think like a bird.
At least that’s one way to summarize the wisdom shared at last night’s #TChat, where the discussion focused on the role of leadership and social media in empowering successful communities. These comments sparked my imagination:
“When birds migrate south they take turns being the leader. Drafting is tough.” @DavidSmooke
“And from afar the shape looks the same. The opportunity to lead as one.” @DavidSmooke
Similarly, human birds of a feather flock together in online communities. But the model must be sustainable. It’s essential for members to contribute individually, so the group can move forward collectively — whether the community is intended purely for the pleasure of social exchange, or for professional networking and talent development. As some #TChat-ters noted…
“Both social and talent communities are about learning, connecting and engaging.” @susanavello
“More similarities between talent and social communities than differences, it seems…” @YouTernMark
“Communication, connection and collaboration: a trio that works well…” @TaraMarkus
Just as with winged migration, every community has a purpose. Birds don’t fly for the sake of movement. They are en route to a destination, using both individual skill and collective strength to move the flock to its goal.
So, what are the implications for online community leadership? What’s the best approach to move a human flock forward in a loosely-coupled, but sustainable way? Some suggested that it requires a particular type of leadership, one that doesn’t easily fit into the classic command-and-control mold:
“The leader’s sweet spot is with the community – not behind or in front but listening & pointing the way.” @AlliPolin
“Leadership within talent communities is inclusive, open and dynamic.” @ReCenterMoment
On the other hand, some participants underscored the need for social leadership that carries over from the best real world organizational settings:
Regardless, for a loosely coupled talent community to thrive, its leaders and participants must embrace the community’s interests. Just as with birds of a feather who aim to reach a distant destination together, sustainable communities require individual skill, combined with collective engagement, and awareness of a common purpose.
Technology can provide tools to connect us in real time. Leadership can offer guidance and direction. But ultimately, the power to propel a community forward rests in the hands of those who show up.
Want to learn more? For complete insights from the discussion stream, see the highlight slideshow at the end of this post.
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Highlights & What’s Ahead on #TChat
Did you miss the #TChat preview? Go here. Are you looking for the highlights slideshow? Keep scrolling to the end of this post.
NOTE: If you’re a blogger, and this #TChat session inspired you to write about social communities, we’re happy to share your thoughts with others. Just post a link on Twitter (at #TChat or @TalentCulture), or insert a comment below, and we’ll add it to our archives. There are many voices in the #TChat community — with many ideas worthy of sharing. So let’s capture as many of them as possible!
We hope you’ll join us next Wednesday at 7pm ET / 4pm PT for another #TChat. We’ll be exploring issues related to military veterans in the workforce. Look for the preview early next week via @TalentCulture and #TChat. Enjoy your weekend!
It’s no secret that social media has become a game-changing influence on customer-facing business functions. The immediacy and transparency of social business requires a whole new level of flexibility and responsiveness from marketing and sales. But along with that shift, organizations are feeling an associated pull to integrate social tools and processes into other business functions, as well.
This is both a tremendous challenge and opportunity — with potential to transform every aspect of business life. So naturally, there are profound implications for Human Resources. But as TalentCulture‘s Meghan M. Biro noted in a recent Forbes.com post (5 Ways to Rockstar HR Leadership), common sense can be a powerful guiding principle — especially when innovation is in the air.
This shift isn’t just about socializing HR operations with new technology. At a deeper level, it’s about the cultural shift that HR can choose to model and champion for others. When disruption is a way of business life, resiliency is its closest ally. Therefore, as change becomes the only constant, HR leaders can play a critical role in moving their organizations toward more adaptive, agile cultural norms.
Talent 2.0 — No Turning Back
This was the focus of yesterday’s #TChat discussion “HR Rockstars – Moving at the Speed of Business,” prompting 340 contributors to step into the spotlight and breathe life into the agenda with a nonstop stream of ideas that echoed across Twitter. In only one hour, 2,100 tweets generated 11.7 million impressions. That loud collective voice, scrolling by at breakneck speed, is a living example of social HR rock stars in action!
The hour was marked with many high notes — most of which are captured in the Storify slideshow at the end of this post (see below). So, rather than trying to recap overall sentiment, the smartest way to honor the session might simply be to get out of the way, and let the highlights speak for themselves.
But before I step aside, I’d like to share several items that resonated with me:
“The speed of business is the speed of the slowest decision…” @IncentIntel
Implication: HR serves the larger organization — it does not control pace, flow or direction. However, it can influence those factors. This is where HR can add value, with proactive guidance.
“In a complex work environment, capacity to negotiate agreements & hold each other accountable is key. Speed can’t depend on hierarchy” @SusanMazza
Implication: By forging relationships based on mutual interests and trust, HR can create a framework that decentralizes decision-making, while minimizing friction and inertia.
“The best talent is not looking for work, but they’re social. Successful HR is networking to recruit talent.” @ValaAfshar
Implication: The strongest candidates are already working at the speed of business. HR must keep pace and catch them in that stream — or face the consequences of letting socially adept talent pass by.
With so many thoughtful, relevant ideas about how to move HR to the next level, I wonder: How many organizations have arrived or are even close to achieving a 2.0 vision? And how long will it take before it becomes a reality for the rest of us?
Let’s Keep the Conversation Alive! If you joined last night’s forum, which ideas were most meaningful for you? How will you apply them? Please tell us! Add comments below — or if you blog about it let us know by posting a Twitter link with the #TChat hashtag. We’d like to share your ideas with the TalentCulture community here and via @TalentCulture.
Coming Up on #TChat
Join us next week (Wednesday at 7pmET/4pmPT), as we dive more deeply into the concept of Employee Engagement. Look for a full preview next Monday via @TalentCulture and #TChat. Thanks again for your interest and your contributions!
Storified by TalentCulture · Wed, Oct 10 2012 20:45:18
TONIGHT! #TChat is jammin at 7pmET. Grab a front-row seat for “#HR Moving Speed of Biz” Qs https://talentculture.wpengine.com/culture/tchat-preview-hr-rock-stars-business-speed/ http://pic.twitter.com/4eXcQoDa @kkruseSocialMediaSean
It’s a party! At least it’s a virtual party for TalentCulture World of Work. I’m very excited to announce the arrival of a new book from The Lead Change Group, “The Character-Based Leader,” with a chapter from yours truly (@MeghanMBiro) and more than 20 other authors.
The book looks at characteristics of leadership, running the gamut from the ability to communicate, to humility and trust, with lots of stops in between. It’s a huge accomplishment and a group effort, and it inspired us here at TalentCulture to look at the notion of character for this week’s #TChat.
What makes a leader? Is leadership an innate quality or a learned skill? Plenty of business schools argue for the latter. You could argue both positions, really, and you could also say that what makes a leader is a combination of both those ingredients, with different combinations apparent in different leaders. For many of us, however, the ability to lead is innate, in a person’s bones.
We all know people who lead because they crave power. Others were in the right place at the right time with the right skill set, and they’re now leaders. It’s a long shot that either group contains many character-based leaders, those people of integrity, humility, emotional intelligence and energy who make leadership look easy. Yet leadership isn’t easy; it takes character, will, energy and commitment, and anyone who’s done time in corporate America recognizes the importance of character in leaders and colleagues.
So here are our questions for this week’s #TChat Twitter conversation:
Q1: Some draw power from their position. Are they effective? Have expectations around positional leaders changed? #TChat
Q2: Does the character of an org’s leaders & staff matter to the bottom line? #TChat
Q3: What might character look like in the actions of positional leaders vs. other leaders vs. other employees? #TChat
Q4. How can leaders nurture & reward character in staff & other leaders & thus have a positive impact? #TChat
Q5: How does good character underpin an org’s brand & affect frontline leaders & staff in treating customers? #TChat
How did fall get here so fast? Please join us on Wednesday, Oct. 3, from 7-8pm ET (6-7pm CT, 4-5pm PT, or wherever you are) to discuss what makes a character-based leader and how to help those who aren’t as gifted in the area of character to learn the attributes of a good leader.
We hope to see you there. Joining me will be one of my co-authors, Susan Mazza (@SusanMazza), a speaker and coach, as well as founder of Random Acts of Leadership. We’re excited to have Susan co-leading this week’s discussion on Twitter. As usual, Kevin W. Grossman (@KevinWGrossman) will be there, too, along with the rest of the #TChat gang — and you.
It had been but a few days since I had joined Twitter. My time on the stream was spent searching terms like HR, workplace and innovation, and following those who shared content in these areas. I had been watching and listening to see who and what resonated with me, what ignited my brain, what made me go “ah-ha” when no one was watching me behind the comfort of my computer screen.
It came suddenly — 140 characters of a call to action. I couldn’t leave an idea behind, I just couldn’t and I didn’t. I typed what I thought and I clicked it out to the Twitterverse. I left everything on the social stage, and what happened next was unexpected and extraordinary: My tweet was quoted in the recap blog post. Validation — someone out there was listening.
By leaving no idea behind, I left an impression, a meaningful one, and here I am one year later writing the recap for the very chat that indoctrinated me into the social world of work.
I had the honor of attending the 13th Annual Illinois State Human Resource Conference and Exposition held just outside Chicago this week as a #TChat ambassador and collaborator. I helped facilitate our first-ever live #TChat event integrating social engagement with a traditional, brick-and-mortar conference. That’s what this week’s #TChat was about — leading at the intersection of social and physical, HR and digital, people and potential.
This week’s #TChat was also about removing the barrier blocking perceptions about social HR — by simply talking about social HR with workplace leaders on the front lines. When we remove walls, we find that we’ve always been just a few steps away from greatness, connecting face to face and sharing opportunities. This is HR 4.0 – it’s about celebrating the art of the social conversation across the organization, whether in person or in 140 characters.
An A+ goes to our community at the conference and on Twitter, as well as our panel of leaders for waving the flag of workplace culture. That’s what it’s really about at the end of the day, right? We create the conditions for an organization to thrive in a sustainable way, and there will be more on that next week. As for this week’s event, we came from different countries and technologies, paraded our ideas, and cultivated connections. The exchanges were epic, and the event was unprecedented. #TChat Live at the Illinois State HR Conference & Expo was an Olympic event in the World of Work. …and everyone came out a winner.
Editor’s Note — Thank you for joining this week’s special-edition #TChat #ILSHRM event. Next week’s #TChat will occur at the regular time: 7pm ET (6-7pm CT, 4-5pm PT, or wherever you are). We look forward to seeing you there.
Image Credit: Stock.xchng
00Salima Nathoohttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngSalima Nathoo2012-08-09 10:05:422020-05-22 14:44:51HR Is Not the Quiet Kid in the Boardroom…Anymore: #TChat Recap
Now, while many of us who participate regularly in the weekly #TChat Twitter Chat are unemployable freelance free spirits who wax poetically — and I say that with all due respect — I’d argue that most of those full-time and part-time jobs are on the job, meaning required to be in the office, in periodic collectives to individual desk time, most of the time.
My fellow free spirits may throw me statistics saying, “But look — more companies are open to telecommuting; more people are working from home!” Maybe. And maybe they’re working from home only one day a week, or every other week. Not a watershed moment in the progressive world of work history, but better than a stick in the eye, as my dad always says.
Keep in mind that when start-ups are building teams, most prefer to hire the core teams in their near vicinity to ensure a cultural gelling of sorts (not counting the development teams, which could be all over). And the rest of the corporate world really does want to see the white of their employees’ eyes, even if they have offices all over the world and do talk virtually to one another.
Back to us unemployable free spirits — that’s my name for those of us who would have a really tough time confined full-time or part-time to a 5′ x 5′ cubicle and a cold, gray metal desk, complete with locking cabinets stuffed with unusable stuff. Unemployable free spirits are the ones who challenge the status quo, who launch new, innovative ideas and businesses, and who help to generate new jobs. We’re the ones who move and school when it comes to changing the world of work, who convince business leaders to lighten up and embrace social media.
We’re the ones who help to inspire self-management and empowerment and working remotely, even autonomously when need be (and we do need be). We’re the ones who say employment brand and corporate brand are one and the same and should be treated as such.
We can’t have us without the other. The very nature of the 21st century bold entrepreneurial spirit has risen from the ashes of companies and jobs burned right down to the ground, while the interconnected global economics still pull painfully like a grand tug-of-war over a foggy moat of muck and misery. The teams of us and them and you run along the moat banks until we find the shortest distances across, finding common ground in reaching the other side, some semblance of progress.
It’s then that the connective hardware and software tissues of choice unite us all collaboratively, the fleeting phantom sinews that appear in the mist.
That’s when the magic happens.
Thank you for joining us, and check out the slide show below of yesterday’s chat. Your tweets lent insight into just what, exactly, it means to be on a team today — and it means a lot. If you missed the preview, click here. We’ll see you next week.
Thank you, Michael Jackson, for your timeless lyrics; your title song lines are the theme of this week’s Top Trends in the World of Work.
“Wanna Be Startin’ Something, You Got to be Startin’ Something”
Last week’s big trend was Facebook’s initial public offering. We speculated on its share value and said our pieces on whether or not to purchase. At the end of the day, both literally and figuratively, it turned out to more of an IP“Oh”. While there was marginal movement in stock price, what is truly “share” worthy (no pun intended of course) are the movements that Facebook’s existence have created in the way we function as a global society. This HBR article captures these shifts from what I like to call 2.0 to YOU.0tm – the human potential paradigm. Individuals are evolving from consumer to co-creator. Media’s movement is from audience to community and leadership is releasing control in favor of empowerment.
The Trend: Sidelines = side stepped. You can’t play to win from the periphery – The Engagement Evolution is here.
“Do You Remember the Time…”
There are those who tell stories and those who lead them. The former are rightful magicians of words, the latter are truly memorable; they are themselves stories that are retold at others’ campfires. They are legendary. So how do you become an epic story of sorts? This Inc.com post explains it all. It tells us memorable people stop observing
and start engaging (this is what I meant by the sideline thing above). They live beyond themselves by doing social good. They build a bridge and get over themselves; they leap off the paper and into practice by exercising fearlessness. They make seemingly worthless shenanigans their mission – like being an extra in a film just for the sake of it. Truly memorable people collect experiences.
The Trend: Cookie cutter is out and awesome is in. If you want to stand out, you’ve got to stand up… for something meaningful and when you fail. Live a story worth retelling.
“I’m Starting with the Man in the Mirror…”
Great Businesses Don’t Start With a Plan – A great article and idea you think is either brilliant or completely preposterous. Ok, so what do business plans start with then? Heart. No, it’s not crazy; it’s about removing complexity in favor of cultivating a vision or bigger goal. It’s also about putting people before a plan and dreaming big but daring in manageable amounts by starting small and scaling up. Failure is okay too – but only if it’s fast. Taste the Kool-Aid by reading the article.
The Trend: The heart and fast rule of business: have a purpose, put people first and give yourself permission to live your potential.
00Salima Nathoohttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngSalima Nathoo2012-05-21 17:16:362020-05-22 14:16:58Top 3 Trends in the World of Work This Week
It’s an old television show, but some in our community will recognize “The Six Million Dollar Man” in this week’s World of Work #TChat forum.I’m a complete sucker for pop culture in all forms so I could not resist this eight track flashback (HA) blast from the past. In anything but the smallest of organizations, you simply can’t be a leader without a solid team to back you up. It just doesn’t work, which is why there are so many books, columns, blogs and tweets about leadership.
Yet leadership is an elusive trait for many people. Not everyone is a born leader, and some leaders make their teams weaker, not better, stronger or faster. You can learn leadership skills, you can read books, and you can work with coaches. Some people who aren’t natural-born leaders are fortunate and find the coach, the book, the point of view that helps them make the transition. This can work for people who are open to learning and creating behaviors that nurture this kind of career path and calling. The rest of us struggle and, occasionally, shine. Leadership is a daily walk and no two days are alike.
Of course the team is just as important. Some teams are electric; everything works. Some teams are an effort; everything is work. And some teams never click. Culture and people dynamics are flawed, inspiration is absent, management comes in too close or is absent, or (and?) matrix management fails yet again.
Oh, and we have the technology, yes. These are great tools unevenly implemented and realized, and they might not always help with team building and leadership. Let’s be honest: Most HR technology ostensibly for leaders is optimized for candidate-hunting and sourcing talent, not necessarily team building and employee engagement. That has got to change. We are getting there.
So, in an effort to address the questions we continually field from you, our community, this week’s World of Work #TChat takes on two tough subjects — teams and leadership.
(EDITORIAL NOTE: For highlights from the Twitter chat event, see the Storify slideshow at the end of this post. Thanks!)
Q1: Teams that are great on paper might still fail in reality. How do you hire a successful team?
Q2: How do leaders remain their teams’ leaders even as they work with and in those teams?
Q3: How do leaders know what to inspire in their team members and what to leave alone?
Q4: Tech can help teams, but what are team technologies’ blind spots? How does tech slow teams down?
Q5: What are the team dynamics that repel top talent? How can orgs retain talented teams?
https://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.png00Meghan M. Birohttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngMeghan M. Biro2012-05-01 07:09:542020-05-22 14:11:05Leaders Make Teams Better, Stronger…Weaker? #TChat Preview & Recap
NOTE this post is mine from 2010. I’m still here talking about this topic I’m passionate about. Why – You ask? Because we have more work to do. Our next Social Talent Show is tomorrow with the one and only Libby Sartain, former HR executive for Yahoo and Southwest, who will focus on these topics and share tips on how to align employee and company brand. One of my very favorite topics for many reasons.
Very often, leaders believe a company’s brand is just a marketing tool, and that it doesn’t have to do with the people working for the company. That’s exactly the opposite. The best talent will be attracted to your business because of its appealing brand, the image it conveys to the public, and your employees will want to stay and give their best because of your workplace culture.
The big tech companies understood that very early: The talent war is rampant in technology, and engineers are now attracted not only by financial aspects, but mostly because of a brand’s name, and when they do join these companies, the workplace culture is so strong, every little detail embodies what the company stands for – that employees all feel part of a kind of family.
Now I’m not saying you need to build a cult or anything like that, but workplace culture and the employer’s brand go hand in hand, becoming the best ways to attract and retain talent that is slipping away.
And that leads me to my second tip: If you have both, great, but it’s incredibly important for the employer’s brand benot only to be appealing, but also to genuinely reflect “what it’s like” to work there; otherwise, after a few months or weeks, employees will feel fooled and start looking elsewhere.
In the same manner, when a company “oversells” their employer brand in the recruiting process, leaders run the risk of losing talent in the long run due to poor communication in the recruiting, hiring, and onboarding process.
So how to avoid that? As a company, build a brand that is true to you, to what the company is really about, nothing more, and then LIVE your brand. It will be that much easier if it’s genuine, and workplace culture will get reflected in everyday life at work.
It’s a little bit like the story of a pet store that wouldn’t allow employees to bring their dogs in. Not very authentic. But if the pet store’s brand promise is the love of dogs, then everybody working there should feel that love: The company can even have a dog sitting system, or employees’ dog contests, to truly live the brand.
Build a workplace culture that is consistent with the brand displayed to the public. You can win!
That’s my take. For more on these topics, join us tomorrow with Libby Sartain, HR expert and employer branding guru, at 2pm EST and 11 am PST – Register here! Share your story and join the conversation to build the future of work!
https://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.png00Meghan M. Birohttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngMeghan M. Biro2012-04-24 14:53:532020-05-22 14:08:18How to Get Ahead in the Talent War
It’s been quite some time since we really got down to the nitty gritty of the politically correct workplace, but even though it’s been pushed to the side by the more pressing and (frankly) exciting topic du jour that is social media, we’ve still got some kinks to work out of that hose. In fact, with more and more people working from home, telecommuting across states and even countries, the rules of a PC workplace matter even more than ever.
Ah yes, and it’s holiday time in the US, which means there are even more awkward social situations in which to stick our foots in our proverbial mouths. Nuts. I mean damn, I mean…ah well, what DO I mean?
The workplace is still one of the few places where we can’t insist that everyone be like us, look like us, think like us. Ergo, you’re going to have to get along with (hopefully more than begrudgingly) with people of different religions, races, cultures and even views.
And yes there are certain words and phrases you should never say. That part, I think we understand, what’s less understood is why. Why should you learn more about those with whom you are working with to push forward on an important deadline? How can you make your senior leader understand a little more about your culture? How do you handle conflicting views or religions?
Fortunately, attempting to be politically correct, while it’s gotten a bad rap over the years, is more about trying to see past differences and learning a little bit more about the people you work with, whether they’re across the room, or across the globe.
Join us tomorrow night on #TChat, December 7, from 7-8 pm ET (4-5 pm PT), when we’ll take a closer look at the PC workforce of today. @MarenHogan will moderate and here are the questions we’ll cover:
(EDITORIAL NOTE: See highlights from the chat session in the Storify slideshow at the end of this post.)
Q1: If the first amendment right protects my freedom of speech, then why do I even have to deal with this stuff?
https://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.png00Meghan M. Birohttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngMeghan M. Biro2011-12-07 15:23:532020-05-20 18:02:31The Politically Correct Workplace. Forgotten or Gone Too Far? #TChat Preview & Recap
The term was used in a 1964 study of British youth by Jane Deverson. Deverson was asked by Woman’s Own magazine to interview teenagers of the time. The study revealed a generation of teenagers who “sleep together before they are married, were not taught to believe in God as ‘much’, dislike the Queen, and don’t respect parents.” Because of these controversial findings, the piece was deemed unsuitable for the magazine. Deverson, in an attempt to save her research, worked with Hollywood correspondent Charles Hamblett to create a book about the study. Hamblett decided to name it Generation X. (Whatever happened to the original Generation X?. The Observer. January 23, 2005.)
That’s part of my generation’s namesake. A proud moment indeed, although I was taught to believe in God and I respected my parents. Just sayin’.
For us to better understand the generations around us, we’ve named, we’ve labeled, we’ve classified, we’ve categorized, we’ve stereotyped. We’ve taken date ranges and created generational groups and aligned specific traits with each, knowing that the long tail on either end will have fewer of those shared traits.
And as it applies to the workforce today, we’ve created a booming industry around how best to assess and place the generations in the workplace, because we all know how unmanageable those wily Millennials are (i.e., Gen Y, those born somewhere between the mid-1970′s and the mid 1990′s). Plus, there’s these Gen Z kids today with their digital nativism and hyper-connective collaboration while us Gen Xers and Boomers destroy the global economic engine.
Right, that last part is already in play unfortunately; it’s not just the younger generations that shred the societal fabric.
It’s been said that Millenials will have at least 7-8 careers in their lifetimes. Again, I’m a Gen Xer and I’ve already had 7 to date. Many of my peers can relate to the path of “I wanted to be this but I fell into that, and that, and that.” There are now five generations in the workplace who are scrambling to stay afloat in this post-apocalyptic economy, even with the hot spots in emerging economies such as Brasil, India and China.
But it’s the bucket generalizations that bother me the most, because if we’re truly focused on getting the job engine started again, and hiring and promoting for the highest quality of fit and productivity, then each individual needs to be assessed on their own merits including experiences, skills, education, critical thinking, emotional intelligence, collaboration, adaptability and the like, not based on a broad-stroke labels that help sell books and create media soundbytes, but aren’t going to help businesses thrive.
Stop the name calling. Let’s just call us all Generation Now and get the world back to work.
https://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.png00Kevin W. Grossmanhttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngKevin W. Grossman2011-10-20 16:03:492020-05-20 17:56:34Get Back to Work with Generation Now: #TChat Recap
The interesting thing about technologies (cloud computing is a good example) is that while they profoundly change the way we live our lives and operate day-to-day, no one, outside a few technophiles, understand not only why these emerging tools are important, but also why the average consumer should care.
And with good reason; the ultimate test of any technology is its transparency; apositive user experience is predicated, after all, primarily on instinct and intuition.
Consumer technology, as a rule, is designed to operate in the background, enabling efficiencies and empowering users in significant, yet silent, ways.
The more one has to think about a technology, the more it calls attention to itself, the greater challenges it faces in gaining user adoption and, consequently, main stream success; user experience is the fundamental difference between a Mac and a mainframe, between 8 MM film and digital video.
But when it comes to the social technologies in the talent acquisition tool box, the goals, and associated best practices, shift from creating transparency to increasing visibility.
This is, after all, the entire point of engagement and employer branding. Getting top candidates to notice your company, its culture and careers creates the competitive advantage in the war for talent.
This also requires fundamentally rethinking many of the tenets of HR Technology; after all, applicant tracking systems are designed to drive applications, not to mention operational and reporting efficacy, by making the process as streamlined and intuitive as possible for both recruiter and applicant (how well they succeed is a different matter).
The most meaningful metrics here are tactical (days to fill, number of applicants, etc.), but for most organizations in this market, finding applicants quickly isn’t the challenge: it’s finding the best candidates. Who, as we know, have the kind of marketable skills that mean they probably aren’t actively looking.
That’s where talent communities come in. In the new world of work, it’s not about selling jobs anymore. It’s about building relationships.
And the transactional tools of driving applications and developing databases are giving way to strategic initiatives which transform recruiters, traditionally “gatekeepers,” into career concierges. Or, as they’re more commonly referred to, “brand ambassadors.”
These talent communities have traditionally been called “talent pools” or “pipelines,” but these concepts are quickly drowning in that these relationships exist in private, on the phone or over e-mail, with everything tracked in a closed system: “Just calling to check in and see how everything’s going.”
This 1-1 interaction can easily be scaled, and translated, into meaningful interactions that give insight and add value not only to the candidate who’s “right now,” but those who will be “right” in the future, showing the process and filling in the traditional black holes of transparent technology.
Of course, building talent communities takes time. But here’s the good news: they’re organic, and if managed properly, are self-sustaining, with the community of candidates driving the dialogue about what it’s like to work at your company – and why they might want to work there.
And while that drives affinity, loyalty, and ultimately, increased applications and referrals for an employer, it also gives the recruiter a recruiter visibility into that most nebulous – but most important – consideration of all: culture fit.
#TChat Preview Post: Building and Sustaining Online Talent Communities (09.28.11)
Because culture’s the core component of all communities. Your workforce included. That’s why this week, in the lead up toHREvolution,#TChat Radio will on the air at 7 PM ET/4 PM PT discussing the best ways brands can build – and maintain – sustainable, 3-D talent communities.
We’ll be joined by a cavalcade of social media stars, including:
Whether you’re an employer, candidate, marketer, leader or recruiter, talent communities are more than just a buzzword: they’re likely to be the place you find the next job or your next hire.
Here are the questions we’ll be discussing, along with some background reading that, while not required, will help inform – and prepare – your participation in our #TChat discussion, on air and online, on this week’s topic: Building and Sustaining 3-D Talent Communities:
Q1) What is a talent community and how does it relate to sourcing and recruiting?
https://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.png00Meghan M. Birohttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngMeghan M. Biro2011-09-28 06:00:562020-05-20 17:54:26Building and Sustaining Online Talent Communities: #TChat Preview
The only reason one has influence over another is because another acknowledges it, recognizes the existence of it.
But even that’s not enough. One has to be actualized, to be made real, again and again, along with being acknowledged. Once those two things occur, then the virtal nature of peer networks accelerates the growth of one’s influence. And that acceleration is what drives social influence over time, especially online in the realm of social networks today.
That’s what I call the triple AAA rating of social media influence. Social media influence can wield extensive power if it’s AAA, but it doesn’t mean there’s expertise. For that matter, expertise doesn’t always wield social influence. However, if you write and share a lot online about X, Y and/or Z, and it’s acknowledged and actualized as such, it generates influence.
Expert, novice, crazy or crackpot — social media influence makes for popularity that rules the roost. But again, if I don’t acknowledge it, you’re not influential. To me anyway.
According to John Sumser, influential analyst of HR technology market strategy and purveyor of the HRExaminer.com online algorithm-generated influencer lists, one way of thinking about influence is that the only place influence matters is within your network. Completely agree — your network that recognizes and makes real your influence.
Now, there are many services that attempt to quantify (and qualify) your social influence — Klout, Twylah, Traackr, TwentyFeet, Peer Index, SocialIQ, Booshaka…
Anyway, these social influence ranking tools can generate quite a negative, visceral reaction with folks, that they’re stupid, inaccurate tools that measure quantity, not quality. But I’d argue that these tools will come and go, and that we’re always going to try to measure stuff and online rank (think search engine page ranks), but your true triple AAA social influence as defined and promoted by your human counterparts is what rocks the world, not an algorithm.
Remember, your peers do influence your #Klout score. It ain’t all robots.
I agree with my #TChat co-creator, Meghan M. Biro: Social influence can be harnessed for the greater good of the community & the workplace. It takes time and quality leadership. Sadly, it can also be harnessed for the great bad when you speak with a forked tongue to offend and stoke caustic fires.
Be a triple AAA for the greater good. That’s the social influence I acknowledge and actualize.
Thank you again for being a part of our TalentCulture #TChat community. The greatest social influence on us is you. Really. Otherwise Meghan and I wouldn’t be here. Thank you.
https://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.png00Kevin W. Grossmanhttps://talentculture.com/wp-content/uploads/2020/05/TCLogo_web-272x60-1.pngKevin W. Grossman2011-09-15 15:04:152020-05-20 17:51:10Social Media Influence The AAA Rating
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