As the spotlight has brightened on racism. In response to recent miscarriages of justice, the emphasis on identifying racism within other aspects of life has
Virtual assistants (VA) offer young brands the flexibility to focus on other areas of the business. Don’t forget to subscribe to the podcast so you
Nobody needs to tell you that we’re in hard times. A pandemic is sweeping the nation, a trail of personal and economic devastation behind it,
In the past several months, many companies have modified their performance programs. From streamlining their review processes to running more frequent pulse surveys, organizations around
A large component of any work culture is how managers assess and review employee performance and chart progress. Given the remote and hybrid nature of
The events of the last few months have brought increased attention to the value that diversity, equity, and inclusion (DEI) bring to the workplace and
WorkTrends has been focusing on diversity and inclusion not as buzzwords, but as actions. Meghan invited Elena Joy Thurston to the podcast to share her
The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has
Hiring the right talent can be a challenge. But sometimes you get much more than you bargained for — and it’s like striking gold…
