Posts

Culture: More Than Just an HR Thing

“Company culture shapes every minute of the workday and every decision that is made.”-Taylor Smith, CEO & Cofounder of Blueboard.

What is culture? I consider it the collective mindset and attitude of your employees about what they do, which … Read more

Why You Can’t Afford to Skimp on Employee Engagement

We’ve all heard the case for employee engagement—higher engagement levels lead to greater employee output, increased productivity and favorable business outcomes. So why do so many leaders treat engagement like just another task on their to-do list?

The short answer: … Read more

#WorkTrends Recap: Be Your Customer’s Hero

Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control; fearing what can happen if they give up that control.

However, the greatest customer experience companies empower their teams to solve issues in … Read more

#WorkTrends Preview: Be Your Customer’s Hero

Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control.

However, the greatest customer experience companies empower their teams to solve issues … Read more

Customer Experience Starts with Your Employees

Providing a great customer experience creates sustainable competitive advantage and higher profits. Here’s why that starts with designing a great employee experience — and how to do that.

There’s a solid argument to be made that “customer experience” isn’t just Read more

Learn to Love Your Customers

On its face, this is a ridiculously high standard, but in practice it’s the most rewarding and resilient way to build a business. Working with and for customers that love your company — rather than hate it or couldn’t care … Read more

#TChat Preview: A World Gone Social And The Power Of OPEN

The TalentCulture #TChat Show will be back live on Wednesday, January 7, 2015, from 7-8 pm ET (4-5 pm PT). The #TChat radio portion runs the first 30 minutes from 7-7:30 pm ET, followed by the #TChat Twitter chat from … Read more

Employee Communication: 4 Ways to Engage

A Too-Familiar Story

Let’s say you’re trying to buy a jacket online. There’s a problem with your purchase, so you call customer service, and they put you on hold. (Waiting…) Finally you reach a robot voice informing you that the … Read more

Communities of Practice and Purpose: #TChat Recap

“Every person is defined by the communities she belongs to.”
―from “Speaker for the Dead” by Orson Scott Card

I imagine that anyone who participates in the TalentCulture community agrees with this quote. Whenever any of us invests time or … Read more

Finding Value in Enterprise Communities #TChat Preview

(Editor’s Note: Are you interested in reviewing all of this week’s events and resources? Read “Communities of Practice and Purpose: #TChat Recap.”)

If you know me, then you know that I’m passionate about communities — digital and otherwise.… Read more