With people talking about a post-pandemic restart to the economy, your business might be looking to bring in a fresh new outlook. If you’ve so far struggled to find this fresh direction in 2021, you might want to consider taking a page out of the nonprofit handbook – starting with the nonprofit mindset.
We’re not talking about changing your business model, of course. Instead, consider giving your business a unique edge in your market and make the most of limited resources by thinking like a nonprofit.
How do nonprofits do that? What measures, systems, and presentation elements are immediately transferable to for-profit enterprises? Here’s how you can think like a nonprofit to ensure your business benefits from a fresh outlook.
What Do Nonprofits Do Well?
First, let’s take a look at what nonprofits do exceptionally well.
You might think nonprofits remained focused on their mission 100% of the time. And building an operation around a force for good is undoubtedly inspiring and commendable. But many nonprofits are more than that; they’re well-oiled machines doing innovative work with a percentage of the resources’ blue chip’ organizations are able to leverage.
Most notably, nonprofits excel in:
Offering staff unique opportunities in the workplace
Developing enjoyable office and on-site working environments
Reacting quickly and creatively to new stories (great comms departments)
Diversifying their funding and revenue streams
Pick up just one of these traits by looking at nonprofit operations, and your business will gain a significant edge over your competitors.
(This Donorbox article is an excellent bit of extended reading on the signs of a successful nonprofit.)
Developing Connections and Earning Trust
Image: Vet Comp & Pen While a nonprofit user base might look a little different from your typical e-commerce store or Instagram influencer’s audience, there are many transferable methods and approaches that can help form a nonprofit mindset. Taking note of how each organization uniquely addresses its audience could inspire your next campaign or website update.
Nonprofits don’t just treat their user bases as customers but stakeholders in a mission. If their customers buy second-hand items, for example, they’re buying into that mission. If they need assistance on a personal level, they’re buying into a solution that provides them with the help they need. That greater sense of togetherness helps instill trust, as does content built around it. In other words, making people (or animals or the environment) the focus of your content (instead of your products and profit motive) is a great way to earn those users’ trust and strengthen bonds with them.
While veteran compensation consultancy Vet Comp & Pen isn’t a nonprofit, it does incorporate a nonprofit mindset in its content. Looking at their website, you quickly notice the presence of previous users/customers and their feedback. This doesn’t just reinforce the legitimacy of the company and their work, but it also strengthens the connection between them and the wider veteran audience.
It’s not enough to say you’re different; you have to prove it. And the best way to do that is by incorporating impactful testimonials into your messaging.
It’s much harder to earn the audience’s trust as a for-profit business; we’re not arguing otherwise. However, the techniques nonprofits use are hardly revolutionary. Putting typical users at the front of their web design and branding, integrating themselves into online communities, and giving them decision-making powers are all easily adoptable methods that make a huge difference.
Three lessons:
Make mission-focused content
Make your team a prominent part of your website
Encourage feedback from positive experiences
Creating a More Organic Social Media Presence
Image: World Help Instagram You might not be much of a Tweeter or Instagrammer yourself, but you probably understand how important social media is to running a modern business. However, not everyone gets it right.
Social media is an essential tool for nonprofits. It provides an inexpensive way of getting their message and mission noticed by the right audience. For-profit enterprises should emulate this strategy to diversify their digital output without adding extraordinary costs.
Social media can feel forced, so aim for a more organic presence and growth pattern. Rather than bombard your suspected target market with ads, aim for a more natural approach and let your brand speak for itself. Look at World Help and Choose Love and how they’ve put the people they aim to help at the front and center of their Instagram output. This approach makes the content feel less like advertising and draws people in with a story.
Aim for a multi-pronged social media presence. Don’t just focus on regular posts. Use Instagram and Facebook stories, for example, to react to topical issues and events. Give your audience incentives to share content (and be willing to associate yourself with other brands by sharing their content). And use live streaming as a way of connecting directly with influential members of your online community.
Yes, these are all social media basics – but the best nonprofits are getting it right every day. With a nonprofit mindset, so will your organization.
Three lessons:
Don’t make yourself or your business the story
React to topical events on social media
Live stream for immediate feedback
Learning to Do More with Less
Everyone knows most nonprofits lack the spending power of major brands and corporations. People also understand nonprofits doing more with less is crucial for their operation.
This is an important lesson for every small-time startup and garage side hustle out there. You might not have the funding – but drive, solid messaging, and creative thinking can get you pretty far. Even the way these organizations structure their workdays makes an impact.
Of course, the aims of a nonprofit can help it earn media coverage and praise that a for-profit business of the same size couldn’t necessarily win. However, this should signal every small business owner that getting involved in social causes and trying to make a difference works. It is not just a way to feel good about your business; it’s a way of making an impact on a bigger stage.
Investing in charity, championing social causes, and involving your team in community projects is a great way to gain free advertising and profile building for your business. After all, doing more with less is about making sure people are taking notice of you. You could follow the thought leadership route or put all your extra cash into funding good causes. Either way will earn you unique coverage in new and old media you can turn into leads.
Of course, always remember that the idea that social media has leveled the playing field is unfounded, as a significant budget will always help brands rise to the top. However, creative use of media on a low budget can help you get noticed by people who prefer content with care applied with precision.
Nonprofits are also known for making the most of potentially outdated forms of marketing, such as print content and fundraising emails. Sign up for a couple yourself and analyze how subtle copy and well-placed CTAs help them earn donations.
Three lessons:
Content doesn’t always require a huge budget
Audiences react to interventions on social issues
Giving back can help you earn media opportunities
The NonProfit Mindset: Making it Work for Your Business
Nonprofit organizations excel in creating a passionate community around their work and telling insightful stories. And they do all of that on very tight budgets.
Take a deep dive into their content output. Look at how they interact with audiences through social media and email. Emulate how they structure their teams and incorporate real-world customers and stakeholders in their outreach. Gain all this insight.
Then make the nonprofit mindset work for your organization in 2021.
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