“And I don’t care, go on and tear me apart
And I don’t care if you do
‘Cause in a sky, ‘cause in a sky full of stars
I think I see you…”
—Coldplay, “Sky Full of Stars”
The statement’s context bummed me out. Not because my father-in-law and his wife didn’t know what I did for a living, people from outside the HR technology space always think I work literally in HR. No, it was because once they realized I worked for an HR software company that provided applicant tracking software, they immediately referenced the ATS black hole from whence no job applicant is supposedly ever seen again once he or she applies online.
We ended up discussing all the other ways applicants can gain visibility with a prospective employer – their online presence and their networking acumen. But no matter how good the recruiting software is (and PeopleFluent’s is pretty damn good), managing the candidate experience along the way hasn’t been easy for companies.
In fact, for the past few years, companies on the average receive an excessive number of resumes per every open full-time permanent position. This according to Talent Board’s 2014 Candidate Award Experience Awards Report released earlier this year (the 2015 data collection is in process). The CandE data from the past two years alone that shows open requisitions for all levels of positions are tracking over 200 resumes each.
While at the same time, more than half of job applicants are applying for up to four jobs per week, while nearly a third applying to up to nine jobs per week. Though applicant tracking systems and automation has helped companies funnel these resumes into their respective job “buckets” to be reviewed by overtaxed recruiters and hiring managers, the application process has not changed much for job seekers and employers.
But one of the biggest problem with the post-and-pray reactive recruiting approach and online application process is that it’s req-based – every time a new job is posted recruiters have to review a huge volume all new applicants on the average (most of whom aren’t qualified and many they may already have in their database) instead of leveraging their existing database where potential matches lie.
What if a company’s applicant database could be used to generate proactive sourcing pipelines? With better access to their own data, knowing how to set up the applicant pipelines, and how to communicate with the candidates can make the marketing investments pay off with great return and less near-term churn.
I recommend that companies get outside their own reqs and generate their own qualified candidates by creating and maintaining people pools based on skills and competencies needed for the work at hand. Being proactive with sourcing and screening doesn’t have to be aspirational – companies can do it with their own applicant databases and they way they capture new applicants via their career sites.
Because if it takes 45 minutes to complete an online application, then it’s 40 minutes too long. Attract applicants based on skills and experience needed, not just the literal requisition (especially for non-technical repetitive hiring), and collect just enough information to screen and create qualified talent pools for your recruiters and hiring managers. This allows companies to create proactive people pools based on skills need and not the job itself, which can and will maximize their recruitment dollar.
Given the time and resources it takes to find the right people why should companies start the process from scratch each and every time? By building these people pools (again, who cares what we call it as long as we’re hiring), employers can develop them around job types, skills and competencies to which they can turn to fill key roles without having to restart the processes from the beginning.
Creating repositories and automatically updated saved searches of qualified candidates in your talent acquisition system, such as those who were qualified but ultimately not selected for the position for which they applied, provides employers with a short list of individuals already engaged and interested in working for the company. This saves time and money and can help improve the relationships with hiring managers.
Along these lines, people pools can help improve the candidate experience and employer brand. For instance, informing candidates who weren’t selected that they will be kept in a pool and considered for future positions will not only let them avoid having to reapply, but also create a more positive impression of the company. It also keeps those individuals warm and engaged and interested in future openings. As a result, when a new positions becomes available, the company can fill it much more quickly by turning to those who have previously expressed interest.
A people pool strategy also can enhance talent mobility. Understanding the talent already in the organization and identifying who can be called upon to fill key gaps is another key advantage. Using employee data stored in the HR system can illuminate the talent already in place and their unique skills and strengths. As a result, the company can further streamline the process of filling positions with internal talent, while helping to retain their best employers by giving them the opportunity to advance through the ranks.
Of course, the “black hole” application experience hasn’t completely gone away and nearly 50 percent of the CandE winners still only received 3 out of 5 stars of less on their application process. The conundrum is that because of the great recruiting technology equalization happening in the world it just will not be enough to be an employer of choice long-term.
Remember, every person is a perpetual candidate no matter how happily employed or engaged they become over time, something we discussed more than once with Talent Board co-founders Elaine Orler and Gerry Crispin on the TalentCulture #TChat Show.
They agreed that at any given time they may find another role more appealing inside organization, or elsewhere. All of these candidate and employee phases combined with empowering technologies and continuous “customer” service from those who employ and woo candidates are what will give organizations the unfair advantage in the 21st century.
This doesn’t mean the effectual stretch and learning new skills will guarantee jobs for everyone, but these will be the benchmarks for many CandEs to come, with the warming heart of people pools ultimately eclipsing the black hole.
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