“Wilderness of mirrors
World of polished steel
Gears and iron chains
Turn the grinding wheel
I run between the shadows
Some are phantoms, some are real…”
– Neil Peart, “Double Agent”
Welcome to your new job!
Now, put on these chains and fill out this form…
And then fill out this one…
And then fill out this one…
And then fill out this one…
…and excitement slowly seeps away…
We’re talking old school. Not quite the workplace dungeons of the industrial revolution, but definitely of the pre-internet realm. Instead of empowering new employees from before day one, some companies demagnetize their enthusiasm with a day filled with barely legible photocopied paperwork, horribly dry employee handbooks, and outdated training manuals that haven’t been updated since 1999.
All that anticipation and highly engaged first-day energy completely wiped out by the onboarding electronic magnetic pulse, and then we’re left for dead in a paperwork wilderness. As I’ve mentioned many times in the past, I’ve played Human Resources on TV, but I have actually done the blocking and tackling associated with sourcing, screening, hiring and onboarding. I know first hand, at least in smaller companies, that we’ve been quite guilty of a paper-intensive onboarding experience.
The unfortunate reality is that new employees decide their tenure with a company within their first six months on the job. That’s not a lot of time – but it sure adds up to a lot of recruitment and ramping costs.
Last week the 2014 Candidate Experience Awards were announced. What was obvious is that more and more companies have extensive programs in place to improve their overall candidate experience and ensure they provide a positive, rewarding experience as jobseekers. But many of the award winners admitted that they don’t have a very good “internal candidate experience” and many neglect to focus on the bridge between the two when those final candidates transition to new employees.
Of course what doesn’t happen next can and does have a long-lasting effect on their engagement, productivity and tenure. Therefore, it cannot be underscored enough why employers must improve their onboarding processes, where new employees (regardless of classification) are immediately immersed in the company and its culture, rather than hiding them in paperwork shadows on day one.
I’m proud to have just finished HCI’s Human Capital Strategist (HCS) Certification, and part of the coursework included the following Onboarding Essentials:
- The time it takes for people to become proficient in their new jobs is critical.
- The “Breakeven Point” according to Michael Watkins, author of The First 90 Days, is a huge productivity factor that is overlooked by many organizations.
- Focus on the first 30-60-90 days to get employees off to a fast start.
- Different breakeven points for jobs, depending on complexity and the applicability of the talent supply pool.
- Engagement levels are high when joining a new job, but then can quickly decline.
- Onboarding should be viewed not as an administrative duty but an engagement and developmental experience.
- The research is clear: a careful and planned onboarding program leads to higher engagement and productivity, and reduces turnover.
Yes, that second to the last one: onboarding should be viewed not as an administrative duty but an engagement and developmental experience.
Unfortunately due to increasing corporate complexity and a constantly changing regulatory environment (not to mention a tightening corporate budget), HR has had little choice but to spend its limited time administering process first, and engaging people second.
To get the engagement, automating as much of the administrative onboarding process as possible is imperative. Otherwise, there’s no way HR (or anyone playing HR on TV) will get to the empowering that Todd Owens, CEO of TalentWise, told us about on the TalentCulture #TChat Show:
HR technologies today are supposed to free HR from routine administration, while helping them keep their organization compliant. Ultimately, it’s about empowering them to deliver a more productive and engaged workforce.
Indeed. However, not all of us in the HR software industry feel that way, or at least develop that way, but I know my mothership PeopleFluent does, along with a few others like TalentWise (in full disclosure, we’re partners). We both certainly know and acknowledge that HR carries the talent torch for us every day. It’s responsible for recruiting, hiring, training and engaging their organization’s most important asset – the people.
That’s why, for HR to empower up, they need to be:
- Better Automated. Streamlining the hiring process with the right technology platform enables HR and new employees to focus on the work at hand and immediately immerse into workplace culture. Allowing your new hires to quickly and painlessly move from their offer letter, through whatever “checks” your organization has in place (background and drug screening for example), to onboarding completely gets them ready to go on day one.
- And Empowered (as well). Empowering HR from day one is the ultimate outcome, which in turn creates a productive and engaging day one for new hires and co-workers alike. The hundreds of hours of administrative labor saved each year when the paper-process is “turned off” empowers HR to be strategic and to create a sustaining, high-performing, competitive organization today. That’s the business partner the executive team wants in their powerhouse.
Rebooting the human interaction in human resources is what talent engagement is all about and what will ultimately drive the business outcomes that make the top-down and the bottom-up alight with smiles.