AI is here to stay. You are going to need to hire AI talent no matter what your industry is — and now is the time to start preparing your organization to do that effectively and efficiently. It’s just not going to happen on its own.
Once upon a time in recent history, businesses made the switch to PCs, email, networks, the Web — and experts in information technology became vital for any company. Now we’re racing headlong into another evolution as AI transforms business applications. We’re going to need people who are experts in AI. It’s that simple.
Even if you don’t know you’re going to be hiring AI architects, AI product managers, software engineers and AI ethicists, assume that you will. We all know that innovations don’t wait. They just happen, and it’s up to us to be there.
It’s best to accept that AI will be a part of how your business functions, if it’s not already, and start planning your investment in AI-skilled hires now. You don’t want to wind up with a substantial hole in your roster or your operations due to all the talent being snapped up. Here are three steps to take now to start preparing for the robot revolution.
Start Training and Building Infrastructure Around AI
AI, machine learning and big data are all transformative tools, which means your recruiting team needs specialized training in how to effectively hire for positions related to these technologies.
Or, take it a step further and consider AI-dedicated recruiting teams. We’re already grappling with recruiting, hiring and retention. Most HR teams are still mired in day-to-day tasks that should not still be on their plates — not when there are countless new platforms and service providers who can take over.
A team that’s dedicated to recruiting for AI roles is going to have to be very fast and very efficient. It will also need to be extremely focused in terms of pinpointing the hard skills and training for a specific AI job position — and also very smart about identifying and discerning the right soft skills. It will need to make sure the outward-facing materials are truly aligned with the organization and free of bias.
One way to accomplish this is to redesign the recruiting team so they’re not all looking for talent, but are instead more task-oriented, so the focus is divided among people and hopefully speaks to their strengths. Here are a few possible recruiting functions that could pop up in the very near future.
A Q&A czar — This person or team is the landing point for questions the chatbot sends to a human (please have a human on hand to answer questions as well as chatbots).
Initial pre-screening — This function works with cognitive assessment and screening tools to identify the best potential candidates in terms of both hard skills and soft skills
Skills specialist — Once the first tier of potential candidates is identified, this function takes a much closer look at the technical and functional hard skills, then assesses key soft skills such as problem solving and situational challenges that match each candidate better with the requirements of specific jobs.
The decision team — This team combines all the information and feedback on each candidate and takes it to the next level in terms of a hire. They’re also the team that interfaces with the hiring organization.
Let the Chatbots Help with Recruiting
As we head toward filling AI roles, here’s an irony: Our concerns about machine learning and AI may hurt ourselves even more in the next few years. Tighten up your recruiting and hiring processes with automation, self-service, and other future-facing tools. Let the chatbots help. It will free your team to ramp up on how to find the best AI talent — how to screen for training, skill sets and experience.
We need to be better and smarter about how we recruit, hire and manage our hard-won talent. Many of us are looking at the solutions presented by machine learning and AI. It’s not that I want you to lift the needle off that record. But no one wants to be caught off guard, waltzing to the possibilities of sentiment analysis and virtual teams, while your competitors are searching for tech talent to fill their brand-new AI-related jobs.
We need to make sure we’re still in control of the hiring process, but that doesn’t mean rejecting innovative technologies because we feel like they’re too opaque. Automation and self-service are vital for today’s candidates — this is how they interact with all the other aspects of their life, and it has to be part of the candidate experience just as it’s part of the consumer experience.
They also provide a far better and clearer picture of how candidates are responding, and how they’re behaving during the recruiting and hiring process — vital information that helps HR departments learn and improve.
Get Outside Help If Necessary
If you can’t train up your team, bring in reinforcements. You need specialized experts on board who know the difference between Hadoop and PySpark — just a for instance. You also need to know where to find AI talent, how to attract them, how to get them to say yes, and then, how to keep them.
Consultants are one way to do it because hiring for AI roles is not in everyone’s wheelhouse and requires very specialized awareness of training, tech and tasks. Bringing in outside services are another: use the tools developed and administered by organizations that are highly advanced in background screening, in self-service platforms, in video interviewing channels, in tools that can be integrated with your existing hiring software.
Companies that are smaller and not entrenched in AI are not necessarily going to want to do this alone. They’re also not going to have the resources to commit to automation or self-service tools. But those tools are vital, and your organization is going to have to integrate them one way or another in the coming years.