customer experience

#WorkTrends Preview: Employee Engagement and Customer Satisfaction

It’s not a well-kept secret. There is a lot of information showing how customer satisfaction and employee engagement are closely tied together. Given your employees are the first line of contact for customers, how they interact with the buying public can have either a positive or negative impact your customers’ perceptions and ultimately your bottom line.

Join #WorkTrends host Meghan M. Biro and her guests Mary Poppen and Sara Weiner, from Glint, as they discuss the ever-important topic on Wednesday, February 15, 2017 at 1pm EST.

Employee Engagement and Customer Satisfaction

#WorkTrends Logo Design

Join Mary, Sara, and me on our LIVE online podcast Wednesday, Feb 15 — 1 pm ET / 10 am PT.

Immediately following the podcast, the team invites the TalentCulture community over to the #WorkTrends Twitter stream to continue the discussion. We encourage everyone with a Twitter account to participate as we gather for a live chat, focused on these related questions:

Q1: Why are leadership’s cultural views so closely tied to customer service? #WorkTrends (Tweet this question)

Q2: How can the problem of employee dissatisfaction be uncovered? #WorkTrends (Tweet this question)

Q3: Why does employee engagement and customer happiness need to be aligned?#WorkTrends (Tweet this question)

Don’t want to wait until next Wednesday to join the conversation? You don’t have to. I invite you to check out the #WorkTrends Twitter feed, our TalentCulture World of Work Community LinkedIn group, and our TalentCulture G+ community. Share your questions, ideas and opinions with our awesome community any time. See you there!

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