customer satisfaction

#WorkTrends Recap: Employee Engagement and Customer Satisfaction

It’s not a well-kept secret. There is a lot of information showing how customer satisfaction and employee engagement are closely tied together. Given your employees are the first line of contact for customers, how they interact with the buying public can have either a positive or negative impact your customers’ perceptions and ultimately your bottom line.

This week, guest host Cyndy Trivella welcomed Mary Poppen and Sara Weiner of Glint to discuss how employee engagement really impacts customer satisfaction.

Mary and Sara shared how technology helps managers and leaders improve employee engagement across the organization. They also touched on how a culture of engagement can be felt by customers as well as employees.

Here are a few key points that Mary and Sara shared:

  • When the culture is customer focused, brands can really be successful
  • Employees who love what they do pass on this contagious enthusiasm to their customers
  • It’s not that people don’t want to improve engagement, it’s that they haven’t had tools to get insights right away

Did you miss the show? You can listen to the #WorkTrends podcast on our BlogTalk Radio channel here:

You can also check out the highlights of the conversation from our Storify here:

Didn’t make it to this week’s #WorkTrends show? Don’t worry, you can tune in and participate in the podcast and chat with us every Wednesday from 1-2pm ET (10-11am PT). Next Wednesday, Feb 22, Meghan will be joined by Larry Oakner and Rebecca Longman of Tenet Partners to discuss branding and HR.

Remember, the TalentCulture #WorkTrends conversation continues every day across several social media channels. Stay up-to-date by following our #WorkTrends Twitter stream; pop into our LinkedIn group to interact with other members; or check out our Google+ community. Engage with us any time on our social networks, or stay current with trending World of Work topics on our website or through our weekly email newsletter.

Photo Credit: RESULTS Technology Flickr via Compfight cc