The evidence overwhelmingly supports the business case for workforce diversity. So why are companies still failing to achieve their diversity goals?
Diversity has become a higher priority on the corporate agenda. Simultaneously, the business case for workforce diversity is now well evidenced (especially by McKinsey & Company, where analysts have been tracking the performance of more diverse companies for years). And yet, many organizations still struggle with ‘why’ diversity programs fail and the ‘how’ of doing diversity well.
Perhaps outreach programs are successful, but few candidates make it to the final selection stage? Perhaps diverse early career talent is easier to onboard, but fewer diverse candidates progress into senior leadership? In our work, we often find organizations undermine their own efforts. Quite often, through the use of a flawed recruitment and assessment process.
Biased decision making can creep into any stage of the hiring or development process, creating a disadvantage for minority groups. In other cases, inadvertent use of tactics that offer an advantage to those with access to exclusive knowledge or education occurs. These tactics perpetuate a cycle that maintains the status quo and prevents diversity from flourishing.
At Sova, we’ve long championed fairness and equality in recruitment and career progression. As occupational psychologists, one of our main goals in designing assessment is to provide a truly objective view of a candidate. We see it as our role to help companies go beyond the CV to make better, unbiased, and fair decisions about talent.
‘Why’ the Selection Process Goes Wrong
Before we talk about how we can improve diversity through fair selection processes, it’s useful to highlight some of the areas where we see diversity fail. These failures happen even when recruitment and HR teams invest in better diversity through actions such as targeted advertising, tailored marketing materials, and broader outreach programs:
- The interview process starts with killer questions, such as asking which university the candidate attended, which is unfair when the candidate relies on knowledge or experience that isn’t available to all.
- Too much emphasis on the CV screen effectively defines people through past achievements rather than their future potential.
- Reliance on academic achievement, often linked to educational opportunity, makes those from more disadvantaged backgrounds less likely to be considered.
- A reliance on unstructured interviews has been shown by extensive research to typically be much less predictive than either structured interviews or other more objective assessment measures.
- Traditional assessments, such as a series of verbal and numerical reasoning tests, act as a hurdle race, potentially excluding otherwise suitable candidates.
- Poorly designed assessments that lack scientific rigor bring a degree of embedded bias; some rely on exclusive knowledge of lifestyle habits or culture.
- Assessors at assessment centers who are not well trained in managing unconscious bias impact fair selection; so does the center’s content when it favors particular groups.
- We often fail to collect the right data; that data must be readily available and frequently reviewed.
‘How’ to Improve Workforce Diversity During Recruitment
Here are five practical changes that improve hiring processes and facilitate fairer decision making:
1. Consider carefully and thoughtfully what “good” looks like for your organization.
The definition of good needs to be through a wide lens and with the scope of diversity in mind. Rather than addressing one aspect, think about what diverse talent means as a whole. Consider how you describe what you look for in a candidate. Ask if your description might be perceived as exclusive when framed without thought to diversity. For example, have a broad range of people provide feedback on a job description and posting.
2. In designing your process, think about which techniques are fairest.
Have an inclusive approach to design. Gather insight into how others interpret your process design. Questions and assessment content need to be objective and not discriminate based on access to specific knowledge exclusive to some. Having input into the design from a diverse group is also essential, so gather different viewpoints on the assessment.
3. Thoroughly monitor the success of your assessment process.
Take the time and care to measure easier to acquire metrics such as gender. Also, gather data over the longer term – for example, who gets promoted. To see the whole picture, keep sight of all the assessments in your process and across all groups. Link to this data routinely and review it in real-time, not only on an annual basis.
4. Use analytics to learn which parts of your journey – or which questions and content – are working fairly and which are not.
Layout the parts of your process shown to be generating unfair responses. Then consider whether to change them or remove them. For example, are certain questions excluding those qualified applicants without a university education? Or are you excluding candidates based on language or numeracy skills not applicable to that specific job?
Once you’ve built the business case for diversity, the next step is to practically put in place a new process that will result in fairer outcomes. Diversity strategy guides the organization, of course. But without practical application at every stage of recruitment, assessment, and development, organizations will struggle to truly make a difference in their workforce diversity.
To learn more about leveling the playing field through fair assessment in hiring and development, you can download Sova’s free white paper: Leveling the Playing Field.
This post sponsored by Sova Assessment.
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