The Great Resignation. The Big Quit. The Lie-Flat economy. The Great Reshuffle. The Great Rift. Whatever you want to call it, the way human beings engage with the workplace has changed – permanently. The beginning of the COVID-19 Pandemic inadvertently set workplace change in motion in unimaginable ways and at an unfathomable pace.
As the COVID-19 Pandemic continued to wreak havoc on life as we knew it, in a May 2021 Bloomberg interview, Anthony Klotz, a Professor at Texas A&M University, coined the phrase the Great Resignation. He used the phrase to describe what he believed to be an inevitable workforce “re-think” about how and why we work. Professor Klotz may have inadvertently set in motion the “pandemic” within the pandemic. Or as Arran Stewart, co-founder of Job.com, noted in a recent article, “the largest shift of human capital in our lifetime.”
The Turnover Tidal Wave
Hundreds of articles followed that describe the different perspectives and even introduced unique names for a tidal wave of turnover, quits, resignations, and retirements throughout 2021. The articles cite reasons that range from a basic desire to establish a more manageable work/life balance to seeking out a more flexible/hybrid workday structure that can support remote work. Whatever the reason, they all circle back to a fundamental shift, largely ignored, that has occurred in our mental models related to work. Sometimes, we get stuck.
What Do We Do Now?
The pre-pandemic workplace was generally filled with employees who physically attended work on a regular basis. Employees completed a daily commute, interacted with colleagues, attended meetings in a conference room, stuck their heads around a cubicle corner to ask a question – all generally face to face. That was, generally, how work got done. The COVID-19 Global Pandemic brought that routine to a grinding halt.
All of a sudden, workplaces around the globe were forced to very quickly pivot away from the face-to-face workplace to a completely virtual environment. Enter the “virtual” meeting. Whether it was Zoom, Teams, Google Meet, Skype, or another software platform, the virtual meeting was the game changer. Suddenly, employees began to recognize that while fundamentally different, the work was still getting done.
For some, the work was not only getting done but sometimes the work was getting done faster and maybe even better and more efficiently. For others, the work was getting done but came at an exhausting cost. The challenge of perceived 24/7 availability coupled with virtual school and limited childcare was too much. The boundary between the workday and personal time became blurred. The blurry line is not sustainable and does not seem to be going away. A breach that influences our mental model drastically changed our worldview—and directly impacted the human perspective.
Redefine the Mental Model
The global pandemic impacted individuals, families, employees, and human beings in general … in very different ways. People are emerging from the last two years with the need to redefine the mental model; redefine the collective response of millions of unique individuals to a series of unforeseen events that changed our fundamental behaviors, perceptions, and attitudes toward the workplace forever. This response is the driving force for the change in our mental model. The Great Resignation is the result.
There are thousands of articles, blog posts, and even new books that discuss the Great Resignation. Many of them provide anecdotal evidence that offers explicit support for the type of shift referred to and the corresponding result. From the individual in the corporate wellness industry who recognized an opportunity to begin her own consulting firm, to the federal government employee who decided to bake cheesecake for a living, to the denim executive who decided her voice was more important than a large paycheck, to the parent who decided the sacrifice of family was not worth the commute, to the twenty-something RN who will now be a travel nurse for a few years to pay off student loan debt—the examples of purposeful change to perspectives, attitudes, and behaviors are long and getting longer.
The common theme is a need for the development of organizational acceptance that is meaningful, creative, current, and proactive.
How Should Organizations Meet the Charge?
- Flexibility is key. Embrace hybrid models to meet the dynamic needs of the evolving workforce. It is time to eliminate the outdated office model. Promote the evolving workday and move forward.
- Integrate meaningful strategy. Consider it as a building block for developing a dynamic and sustainable culture. Reward independence, highlight the risk-taker, ask inconvenient questions, and promote the self-starter mentality.
- Innovate through creativity. Implement time and space within the workday for creative work on ideas or projects that go beyond the scope of the normal daily work tasks. Organizations like Google and Atlassian embrace innovation by encouraging employees to spend time thinking creatively.
- Burnout is real. Encourage workplace policy makers to define preemptive mechanisms that include proactive identification of transitional objects to provide support. These tangible and/or intangible objects can be as simple as random accolades from leadership or as complex as the integration of a new organization-wide wellness program.
- We hear you. There is a loud and resounding message in the Great Resignation: Employees want things different. Openly acknowledge the sentiment and develop measurable action items.
The bottom line is that we have changed. People have changed. The workplace has changed. The United States has changed. The world has changed. Everything has changed. The Great Resignation is much more than an economic trend. It is a movement; a movement that has made many of us feel stuck—and has permanently shifted our workplace mental model.