“Email is the oil that runs the enterprise” – Carolyn Pampino
This week’s guest Carolyn Pampino, Design Director for IBM Social Business, focuses on designing better ways for business people to receive, act on, and share information – something that is vital in today’s virtual, social and hyper-connected society.
Let’s be honest, email can be overwhelming and painful at times. When Carolyn’s team researched email end-users, they found that there were a number of people walking around feeling guilty that they would miss that one extremely important message, buried somewhere in their inbox.
Email is unpleasant simply because it’s a method of communication that was invented in 1971, and has not changed or evolved to deal with an increased flood of communication. Messages that are not created as equals are treated as such, categorized by name, date, and subject.
To add fuel to the fire, we can access the overload of messages at all times through any of our devices.
A1: It's a constant reminder of tasks, people who want something from you, and it's impersonal. What is to like about it? #TChat
— Kris Giere (@KrisGiere) March 11, 2015
— PureMatter (@purematter) March 11, 2015
Yet, traditional email it’s one of our most indispensable methods of communication, used across generations. So what can we salvage?
— Phylicia Teymer (@PhyliciaTeymer) March 11, 2015
The goal is to make the end-user more productive and increase happiness. Instead of creating a new mail client, the amount of email that we have to deal with needs to be reduced, showing us what to focus on. Basically, make it relevant or make it go away.
So, can technology ease the burden that technology itself has created for us? Will email be able to act like our personal assistant, streamlining our life? If it transforms to be more collaborative and intuitive, maybe, but it’s unclear how good.
A3. Email lacks emotion and sometimes misunderstood so can’t replace people. #TChat
— Terri Klass (@TerriKlass) March 11, 2015
See What #TChat-ters Said About Email Productivity A #NewWayToWork
What’s Up Next? #TChat Returns Wednesday March 18th!
#TChat Radio Kicks Off at 7pm ET / 4pm PT — Our weekly radio show runs 30 minutes. Usually, our social community joins us on Twitter as well. The topic: How To Manage The #NewWayToWork.
#TChat Twitter Kicks Off at 7:30pm ET / 4:30pm PT — Our halfway point begins with our highly engaging Twitter discussion. We take a social inside look at our weekly topic. Everyone is welcome to share their social insights #TChat.
Join Our Social Community & Stay Up-to-Date!
The TalentCulture conversation continues daily on Twitter, in our LinkedIn group, and on our Google+ community. Engage with us anytime on our social networks or stay current with trending World of Work topics through our weekly email newsletter. Signing up is just a click away!
Photo credit: Startup Stock Photo