For too long, the workplace has been viewed as a mystical place where we bring a version of ourselves that is unbreakable. It’s a version of ourselves that powers through every obstacle, even if it takes a toll on our health. Sadly, it’s a version that is essentially unsustainable. How often have we seen an employee get lauded for “going above and beyond,” even when we know that what we’re saying is just code for working through illness. Or forsaking personal commitment? Or working well beyond reasonable and safe hours?
That attitude–celebrating the workaholic, to put it bluntly–is an example of how the conversation around mental health has been too narrow. It’s especially been too narrow when discussing mental health in the workplace. Also, until now, occupational health and safety management was focused almost exclusively on physical safety rather than psychological health. That changed this past summer. An international standard was issued in June to provide a structural framework to help businesses manage psychological health and well-being in the workplace.
In essence, the ISO 45003 Psychological Health and Safety at Work guidelines have two goals:
- Lay out global standards for organizations to create and administer an environment where the psychosocial well-being of employees is as clearly defined and cared for as their physical safety
- Offer a helpful baseline for HR professionals across industries to evaluate how effectively their organizations are providing a psychosocially healthy atmosphere, without the need for in-house specialists with deep expertise in mental health
For HR and training leaders, it’s important to recognize:
- Three common mental health and wellness issues that organizations face
- How the new standards for workplace safety could lead to a more psychosocially healthy work environment
1. A Stigmatized or Nonexistent Support System
The pandemic highlighted the lack of supportive environments for employee mental health at an organizational level. It also shed light on unsustainable and unfair workloads and untimely or ineffective recognition practices. Because of these issues, employees have very little time during the workday and very few, if any, tools to take care of themselves psychologically or emotionally. In a 2021 survey that covered 46 countries, 89 percent of respondents said their work-life was worsening. Eighty-five percent said their well-being had declined, and 56 percent said their job demands had increased.
A strategy for change: Discussing mental health openly at work starts with a clear organizational strategy. You need to create an environment of psychological safety. That means a workplace where employees feel comfortable being themselves and discussing emotional and mental concerns. The ISO guidelines go a step further. They ask top leaders to remember the important role they play in supporting these conversations. They also ask leadership to set a culture of protection from reprisal or judgment for employees who speak up.
2. A Diverse Workforce Has Diverse Mental Wellness Needs
More than nine out of 10 respondents in a 2021 survey felt that mental health should be a focus within the company culture, up from 86 percent in 2019. The increase shouldn’t be surprising when you consider that between 2019 and 2021, mental health was cited as an increasingly prevalent reason that employees left their jobs. Overall, 84 percent of respondents felt that at least one workplace factor negatively impacted their mental health. Further, the problem is most acute among Millennials and Gen Z.
The numbers were disproportionately higher among younger workers and members of underrepresented groups. Women, minority groups, remote workers (in some organizations), and the younger generation joining the workforce are all prone to feeling excluded from blanket policies and run-of-the-mill pledges of inclusion.
A strategy for change: Sure, companies have increased investment in employee mental health over the last decade. The global mental wellness industry grew nearly twice as fast as the global economy from 2015–2017 alone. But the quality and reach of these programs are what matters. ISO guidelines call out the need for organizations to consider the diversity of the workforce and the needs of particular groups around a psychosocially healthy workplace.
3. Burnout Remains Pervasive and Prevention Is the Best Cure
Meet the new mantra, same as the old mantra: Prevention is the best medicine. Yu Tse Heng, a researcher who uncovers ways to humanize workplaces, puts it this way: “It starts with employers, to protect employees from becoming resource-depleted in the first place. And it’s also on the employer to provide the resources necessary to support employees’ mental health.” The employee’s responsibility, meanwhile, is to try and understand where their burnout stems from and to craft a way to get out of it.
Even pre-pandemic, the results of implementing mental health programs at work spoke for themselves. In a 2019 study conducted by Deloitte and the Australian Institute of Health & Safety, the ROI for workplace mental health programs yielded $1.62 for every dollar invested. That’s just in one year. For companies with programs that had been implemented over three years, the median ROI was $2.18 for every dollar spent.
A strategy for change: Self-reflection and self-care are crucial to recovering from or preventing burnout. But the ISO reiterates the importance of employers implementing and maintaining support systems in the workplace for burnout prevention. For example, having trained personnel on staff who can take charge of these programs further mitigates the risk of psychosocial damage.
A Significant Opportunity for Organizations Ready for Change
As mental health and workplace safety become increasingly important and open subjects, employers are at a crossroads. Traditional solutions just won’t cut it. A vacation does not erase the dread of returning to a draining work environment. In fact, American workers last year left an average of 33 percent of their allocated paid time off on the table. At the same time, they reported a 49-minute increase in the average workday.
Organizations seeking a transformative solution to employee mental well-being should consider activating the new ISO guidelines. They present an opportunity for companies to take a fresh look at:
- How they view employee mental health
- The role their leadership is playing to change the company culture around mental health
- The effectiveness of their mental health strategy for today’s changing workforce
As with everything around workplace safety, you can be superficial with fixes and apply Band-Aids to mask the issues. Or you can choose to step up and transform how you approach workplace mental health.
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